The Mortgage Mentors Reviews 

301
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, dedication, and supportive approach throughout the process. Many people highlight the seamless and stress-free service, appreciating the clear guidance and efficient handling of their mortgage journeys. Reviewers frequently commend the excellent customer service, noting prompt communication, quick replies, and proactive assistance with all inquiries. This high level of support often leads to securing favorable deals and a truly personalized experience, making complex situations manageable for many.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the excellent team and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sincerely like to thank Jack and Naz for their outstanding support in guiding us through our mortgage and helping us secure the property we truly wanted. Your patience, and dedication made the... See more

Rated 5 out of 5 stars

Jack is a miracle worker. My situation is non-standard , and I was worried about getting approved. Jack and Naz expertly guided me, found a lender that was the perfect fit for my profile, and secure... See more

Rated 5 out of 5 stars

Jack has supported me getting my business up and running for the last 12 months giving me some bespoke advice. I was sent his way by another home owner I work with in my day job. He is a top man with... See more

Rated 5 out of 5 stars

Chris and Naz were absolutely fantastic in helping us to secure a great mortgage rate. They were both incredibly patient, and Chris was always happy to jump on a call whenever we needed it. I would hi... See more


Company details

  1. Mortgage Broker

Written by the company

The Mortgage Mentors are a mortgage brokerage in the UK who help clients with enquiries from first time buyers to portfolio landlords, from residential to buy to let and from self employed applicants in the UK to foreign investors and everything in between. Founded based on a reputation of being able to help clients where other brokers often can't, The Mortgage Mentors strive to offer an exceptional service and fulfil the companies vision of making as many people as possible aware that they are able to achieve a mortgage and ensure The Mortgage Mentor are the firm best equipped to help them with their needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

301 reviews

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5.0

All reviews

(301)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing!!

The service we received from Chris and Nasreen was second to none. They were professional but friendly. As first time buyers things can be daunting and scary but they but us to ease almost instantly. They were available on the phone or email when we needed them. I will most definitely use them again.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

If Carlsberg did mortgages…

Well... what can I say! Our 2 year fixed term mortgage was looming over us, and with the increase of mortgage rates over the past 6 months, the thought of remortgaging filled us with dread! We thought that our ‘affordable home’ was going to become ‘unaffordable’ and that’s when we met Jack and all our worries and woes were squashed. Having existing debt and having to air this with a stranger can be embarrassing, but Jack never made us feel in anyway ashamed of our situation. Jack was able to secure us a new 5 year mortgage with a good monthly price. Jack was always on hand to lend us advice, and nothing ever seems to much.
Thank you Jack for all your help, advice and support. Would highly recommend. Will be returning in 5 years for our next mortgage.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Clueless first time buyers

We were first time buyers and clueless where to start. Saw the MM advert and spoke to Chris. He guided us through the whole process, even on weekends he will communicate with us. Very professional and we learned so much from him. Our case took a while due to change of properties. We were almost giving up but Chris was determined to find us a lender. Honestly I think it was his drive that keep us going. We can't thank you enough Chris. You have an amazing team👌

John & Roma

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

My Positive Experience with the Mortgage Mentors

From start (a mere 4 weeks or so) to finish, the wonderful people at the Mortgage Mentors showed amazing professionalism, kindness and patience. I was able to put my trust in them 100%, and I now have the mortgage I have been dreaming of, with a reputable high street lender. What more could one ask for?

Just wanted to add that even after Mortgage Mentors found me a great high street lender, they are still helping me now, as I write, with small but important matters. They really didn't have to do this, but they are going much further than that extra mile, and I cannot thank them enough for helping me through what normally would be a very stressful time.

Highly, highly recommended!

December 7, 2022
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING PROFESSIONALISM

Chris was outstanding from the time that my mortgage offer was accepted right through to completion. Chris demonstrated outstanding professionalism throughout. Chris is very sincere and honest. Chris would go out of his way to ensure that he spends quality time with me - listening to my needs and affordability. Chris provided a few best products across the market that suits my circumstances. It was quite daunting but Chris made me feel at ease and confident that I was getting the best mortgage deal. I don't usually leave reviews but due to the outstanding service received this is the least that I could do to say `Thank You' I will also be recommending Chris to family and friends.

Nasreen was outstanding right from my mortgage offer was accepted through to completion. Nasreen is very patient, sincere and diligent and showed an impressive and outstanding professionalism throughout. There were a lot of ups and downs during my mortgage process but Nasreen was always there with her positivity and always updated me with developments from both the mortgage lenders and the solicitors.
I don't usually leave reviews but due to the outstanding service received this is the least that I could do to say `Thank You' I will also be recommending Nasreen to family and friends.

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

EPIC levels of service, felt like family!

What an incredible experience, from the first conversation to the last, Nasreen and Jack have been the best, so good, I felt like I was part of the family.

All messages, conversations had been professional, accurate, helpful and sincere.

I don't know how we would have done it without the amazing work and help from Naz and Jack, the reassuring messages and consistent updates meant it relieved a lot of stress, which is PRICELESS!

Thank you, thank you thank you, for everything! for sure, I will be recommending The Mortgage Mentors for any help and advice with Mortgages and protection to my friends and family!

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

I highly recommend Chris & Naz

I highly recommend Chris and Naz at the mortgage mentors they are excellent mortgage advisors . They got me a good deal on my mortgage and done all the hard work for me.

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Service from start to finish!

Jack at The Mortgage Mentors has been brilliant from start to finish, during our initial call he took the time to find out what was important to us, what we wanted to achieve, and I felt like he really cared about finding the best solution for us. Jack provided lots of options from across the market, he was always available and provided a quick and efficient service, and found a solution that matched our needs perfectly, without any pressure. It was a comfort knowing he was on hand to answer our questions, especially during the current complex economic environment. We could not be happier with the service, advice, and the outcome, and we would highly recommend Jack to friends and family. Thank you.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

The best mortgage brokers you could ask for

We used the mortgage mentors to help guide us through our first home purchase together and we honestly could not have picked a better company to go with.
We want to specially thank Nasreen and Chris who have been absolute life savers through the entire process.
We felt like we were their only customers with the amount of care and attention they gave us. Chris would call us as soon as he could whenever we had any concerns or questions and we knew we could count on them for whatever help or guidance we needed. As two first time buyers their help was invaluable, and made this process so much less daunting.

We wouldn’t hesitate to recommend them to anyone we know. They place customer care at the heart of their business and for such a big purchase they gave us all the reasons to place our trust in them.

November 13, 2022
Unprompted review
Rated 5 out of 5 stars

6 STAR SERVICE

If my wife and I could give 6 stars we would. The company was recommended by our son and his girlfriend, who had used them to organise thier first time mortgage and had a very positive experience.
Jack and his team are super efficient and Jack himself is extremely friendly and reassuring. It took just 7 days from first contact with The Mortgage Mentors to get our formal remortgage offer. Jack really knows his stuff and we would highly recommend this company if you have any mortgage or life insurance needs. Thank you once again for an outstanding service.

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

A good mortgage broker is hard to find

It’s hard to find a good mortgage broker these days. We had a good mortgage broker who retired and we never thought we could find another like him; Jack is our answer

My husband and I spoke to Jack a few days ago, he is brilliant, straight forward and realistic; he has such a great personality and knows his field.

Jack came back with answers to our queries and with the information he gave us and the way he explains things, my husband and I agreed that Jack will be our new mortgage broker.

Thank you so much Jack Scarf.

October 19, 2022
Unprompted review

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