The Mortgage Mentors Reviews 

299
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional guidance throughout various processes. People frequently highlight the seamless and stress-free service provided, noting the team's dedication and proactive approach in securing favorable outcomes. Communication is frequently highlighted as excellent, with many appreciating the quick replies and regular updates, ensuring a well-supported journey for consumers. Many customers also emphasize the significant positive impact of the service, describing it as life-changing and invaluable. Reviewers often express their intention to use the company's services again for future needs, highlighting the trust and confidence built through their initial experiences. This consistent satisfaction leads to strong recommendations, with people eagerly suggesting the company to others seeking similar assistance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We sincerely like to thank Jack and Naz for their outstanding support in guiding us through our mortgage and helping us secure the property we truly wanted. Your patience, and dedication made the... See more

Rated 5 out of 5 stars

Jack is a miracle worker. My situation is non-standard , and I was worried about getting approved. Jack and Naz expertly guided me, found a lender that was the perfect fit for my profile, and secure... See more

Rated 5 out of 5 stars

Jack and Naz were amazing throughout the whole process! We were able to get a great mortgage deal and we felt supported the whole way. This was a very nerve racking process for us as first time bu... See more

Rated 5 out of 5 stars

Jack has supported me getting my business up and running for the last 12 months giving me some bespoke advice. I was sent his way by another home owner I work with in my day job. He is a top man with... See more


Company details

  1. Mortgage Broker

Written by the company

The Mortgage Mentors are a mortgage brokerage in the UK who help clients with enquiries from first time buyers to portfolio landlords, from residential to buy to let and from self employed applicants in the UK to foreign investors and everything in between. Founded based on a reputation of being able to help clients where other brokers often can't, The Mortgage Mentors strive to offer an exceptional service and fulfil the companies vision of making as many people as possible aware that they are able to achieve a mortgage and ensure The Mortgage Mentor are the firm best equipped to help them with their needs.


Contact info

5.0

Excellent

TrustScore 5 out of 5

299 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(299)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

The attention to detail and swiftness to deal with all enquiries I made, even in the late evenings, makes Jack and the team head and shoulders above the rest. Excellent service and cannot recommend enough. First class.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Top company for support + mentorship

Jack has supported me getting my business up and running for the last 12 months giving me some bespoke advice. I was sent his way by another home owner I work with in my day job. He is a top man with real insight and knowledge. He has investments of his own and has happily provided me with the toolbox I need to continue my investments. Nasreen has also supported my mortgage application and is quick to reply when I need her. All you can ask for in terms of mentorship and brokerage.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

First-class

First-class, efficient service from start to finish. Chris Hall and Nasreen Holmes have been incredibly kind, supportive, and understanding throughout the entire process. Their professionalism and genuine care made everything smooth and stress-free. I truly couldn’t have asked for a better team to guide me through my mortgage journey. Highly recommended!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Jack was extremely helpful

Jack was extremely helpful
He provided us with gold information every step of the way.

We ended up not going through it with the purchase, but Jack's incredible helpfulness stayed with us - so much so that it's been a year since he provided the service, and we still talk about it.

Thank you Jack, if we do end back up on the property ladder, you will be our first port of call.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Jack is a miracle worker

Jack is a miracle worker. My situation is non-standard
, and I was worried about getting approved. Jack and Naz expertly guided me, found a lender that was the perfect fit for my profile, and secured a fantastic deal. They turned what I thought was an impossible situation into a success. I am so grateful for their expertise and perseverance. The process was seamless, and their communication was top-notch. Do yourself a favor and use them for your mortgage!

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great mortgage brokers

Chris and Naz were very helpful for the entire process, advised us well and were there for any questions we had.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great support throughout the process

We sincerely like to thank Jack and
Naz for their outstanding support in guiding us through our mortgage and helping us secure the property we truly wanted. Your patience, and dedication made the entire process smooth and reassuring. We are deeply grateful for their efforts and guidance throughout.
Kind regards
Elmo & Cecilia

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️Five Stars does not do the service…

⭐️⭐️⭐️⭐️⭐️Five Stars does not do the service we received justice!

A few months ago we were faced with a really complicated scenario that involved the sale of 2 houses, debt, poor credit score and the purchase of what would be our dream home. We had no idea how to navigate the process and also thought that there was a good chance we couldn't achieve what we wanted.

I reached out to Jack at The Mortgage Mentors who carefully helped break down all the components and came up with an action plan to tackle each obstacle one by one. The advise, guidance and support that we have received from Jack will truly be life changing for our family when we get the keys to what we thought was never possible.

Jack and the team at The Mortgage Mentors are experts in their field well beyond the standard brokers. They absolutely go the extra mile and thrive in helping would be buyers with challenging scenario's.

Thank you very much to Jack and the team.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Jack and Nasreen were super helpful…

Jack and Nasreen were super helpful and very knowledgeable in making sure we got a mortgage deal that was suited to our requirements.. The options were clearly presented and explained and gave us a very good understanding of the market and what was available for us. We were very pleased with the deal secured and would certainly recommend The Mortgage Mentors.. Thank you, guys!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Beyond Amazing

Jack and Naz have been superb! They have made the whole process stressfree and easy!
I couldn't recommend their services enough. Always available when needed and are fantastic at updating you the whole process. So pleased I found them!

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Chris has been fantastic helping me…

Chris has been fantastic helping me with my mortgage and securing everything with zero stress. As a first-time buyer, I was expecting the process to be complicated and overwhelming, but Chris made it so straightforward and easy to understand.

He explained everything clearly, kept me updated at every stage, and was always quick to respond to any questions I had. I really appreciated how approachable and professional he was throughout.

I would highly recommend The Mortgage Mentors to anyone, especially first-time buyer.. it’s made such a difference having someone so knowledgeable and supportive on my side.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Chris and Nasreen are fantastic!

I’ve had the pleasure of working with Chris and Nasreen on several purchases now, and I couldn’t recommend a better team. They are consistently responsive, approachable, and supportive — always on hand to answer any questions. Their professionalism and attention to detail make the entire process seamless from start to finish.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend Chris to get your mortgage!

Chris got us our mortgage, after our original mortgage advisor failing to do so. Not only did he get our mortgage for us, he got it with a mainstream lender, with repayments less than our rental payments per month. He was amazing from start to finish, went out of his way to work out of hours too. Nasreen also did a A* job on helping complete our mortgage too.
Thank you guys, fully recommend 100%.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Chris and Nasreen provided a fantastic service from start to finish. Chris was clear with all the options available to us and very patient whilst we decided the best way forward.
Where there was curved balls from a rocky economical climate, Chris and Nasreen were quick to react and effective in their solutions.
I hope that I don’t need to move again but if (and I’m sure when) that comes to pass, The Mortgage Mentors will be our first and only port of call!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Jack and Naz were both superb

Jack and Naz were both superb, found me a solution to a problem that others had tried and failed to achieve. Couldnt have bought my new home without their hard work and dilligence.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Been using Jack for a while now Jack and his team have always been very quick in organising a Morgage offer. If you want quick and efficient service Jack is your man.
As always thanks to you yourself and your team.

May 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look