The Neon Company Reviews 

689
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom neon signs, noting how simple they are to set up and how brilliant the illumination looks in their spaces. People also appreciate the smooth ordering process, explaining that communication is prompt, professional, and reliable throughout production. However, some customers also noted occasional issues, mentioning that items occasionally arrived with minor damage or did not completely match the online preview. A few people additionally experienced minor misunderstandings concerning order details, color choices, or background transparency before the team quickly resolved them.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as extremely well made,... See more

Quality

Consumers find quality to be exceptional, expressing deep satisfaction and delight with their purchases.... See more

Service

Customers had positive experiences with service, highlighting helpful and responsive teams that complete work... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting quick turnaround times and... See more

Order

People report high satisfaction with the ordering experience, highlighting a smooth, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was pleasantly surprised wasn’t sure sometimes these things aren’t what u expect but sign was ,really pleased it was of really gd standard very happy with it thx ☺️

Company replied

Rated 5 out of 5 stars

I honestly can’t complain at all. From the mockups, to the customization, to the customer service, my entire process was easy and enjoyable. The quality of the light is fantastic and the setup was as... See more

Company replied

Rated 5 out of 5 stars

bought a pretty large custom neon sign inspired by a TV series, and I’ve had it for over a year now. I still love it. The sign is over 150 cm wide and came in two parts, but once assembled, you... See more

Company replied

Rated 5 out of 5 stars

I contacted the Neon Company and gave them a basic design and requested a quote. I received the quotation in a couple of days and after a few design and size issues I was happy to proceed. I was kept... See more

Company replied


Company details

  1. Advertising Agency
  2. Neon Sign Shop

Written by the company

The Neon Company is already for 10 years a specialist in the development, design and production of PowerLED Neon Signing. With our innovative ‘PowerLED’ lighting technology you are guaranteed of the most powerful dimmable LEDs, an extra long life and suitable for 24/7 intensive use. For both indoor and outdoor use. Because The Neon Company has its own production, we guarantee the lowest prices in Europe with the highest quality.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

689 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(689)

231 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommendeed

Easy ordering, useful help and delivered as expected. I have now ordered twice and I will order again if I'll get the chance. =)

December 16, 2024
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Fredrik,

Thank you for your feedback! We’re glad to hear that ordering was easy and everything met your expectations. We look forward to serving you again!

Regards,

The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Great service and product

Great service and product, recommend it!

May 1, 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Kund,

Thank you for your feedback! We’re happy to hear you’re satisfied with both the service and the product. We appreciate the recommendation! 😊

Regards,

The Neon Company
📞 +31 30 207 24 67

Rated 4 out of 5 stars

All in all amazing experience

Very good customer service, super fast responses and very customisable products, a bit expensive but it's worth it!!

March 28, 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Lika,

Thank you for your wonderful feedback! We’re glad you’re happy with our customer service and our products. We truly appreciate your support!

Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

The signs that we order were even nicer…

The signs that we order were even nicer than we expected, the quality of the service was great. Thank you The Neon Company!
We will order again...

April 28, 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Teodor,

We’re so glad to hear that your signs turned out even better than expected! Thank you for your feedback, and we can’t wait to create more for you in the future!

Regards,

The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Great customer service and pretty quick delivery

Pretty quick delivery, good customer service and quick response on e-mail. Quality on the actual product is very good and above expectations, it doesn't look cheaply made and it is built sturdy. The prices are reasonable and there are cheaper alternatives on the market, but I don't see the same quality in those products. I strongly recommend Neon Company, and have been a returning customer many times.

April 17, 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Renato,

We’re so glad to hear that you’re happy with the quality, service, and delivery! Thank you for your continued trust and support!

Regards,

The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Easy to order, excellent customer service and an amazing result!

We are very happy with the Neon sign we ordered, everything went really smoothly and the result is amazing!

March 6, 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi Stephanie,

Thank you so much for your feedback! We’re thrilled to hear that everything went smoothly and that you’re happy with your neon sign. We hope it brings lots of brightness and joy to your space!

Regards,

The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Sign turned out great!

February 1, 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hello Scott,

Thank you so much for your feedback! We’re thrilled to hear that your sign turned out great. Enjoy it!

Regards,

The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Ordered a neon sign for my training…

Ordered a neon sign for my training room. The sign from The Neon company looks good and with quality. It has a remote control and works good. The remote can be used from several meters away (just tested 6m+) and is great. This is a good company to buy from if you are looking for a quality neon sign

April 3, 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi John,

Thank you for your feedback!
At The Neon Company, we always strive to deliver high-quality products along with excellent service.

Regards,

The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Great company

Great company, the delivery was on time and we got a good price for our Neon Sign.

January 20, 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hello Nayeli,

Thank you so much for your kind feedback! 😊
We’re thrilled to hear you’re happy with your neon sign, the delivery, and the price. We look forward to serving you again in the future!

Regards,

The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

A smooth way to order and see the…

A smooth way to order and see the product beforehand. The service delivery were equally smooth. Highly recommended.

March 24, 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hello Corey,

Thank you for your feedback! At The Neon Company, we always strive to deliver high-quality products along with excellent service.

Regards,

The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Great LED sign

We ordered a LED sign with our company's logo. Good customer service and the sign came out great!

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality neon light ( got a green…

Good quality neon light ( got a green monstera ) and customer service. I had to wait a bit longer for my delivery. But that was during Christmas season and totally fine for me. Can recommend them :)

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

Don't ask for an offer!
They will continue to spam your mailbox about offers and small sales for months even though you don't want to buy anything. Using the unsubscribe link does NOTHING.
SCAM company.

March 13, 2025
Unprompted review
The Neon Company logo

Reply from The Neon Company

Hi O N,

We are sorry to hear that you have had such an unpleasant experience.

Could you please contact us by email at administratie@theneoncompany.nl ? We will be happy to offer you a suitable solution.

We look forward to your response.


Regards,
The Neon Company
📞 +31 30 207 24 67

Rated 5 out of 5 stars

Sign looks great

Sign looks great. Quick response on questions I had before the order. Fun to see how your sign looks in the quotation.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

extraordinary service!

We really appreciate the extra-ordinary support you gave us. In times where we usually always have to talk to "technical support robots" and wait in telephone lines forever you are still making an amazing example of what customer oriented service is all about. To make great products – and to go the extra mile to assure the quality is good. Something was wrong for a moment – but you corrected the mistake. We were able to talk to you guys directly, have a real conversation and you found a solution real fast. Thanks for everything, we absolutely recommend you! All the best, Ari from TLGG

February 10, 2025
Unprompted review

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