The Number UK Ltd (118118) Reviews 

89
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Please do NOT use 118 for anything. They are an awful organisation that lies to people. They will trick you out of money and will ignore your requests when you call them to complain about their... See more

Company replied

Rated 1 out of 5 stars

Absolutely vile company, will not stop harassing us! Took our business number from Yell.com and phone up to 5 times a day, when we tell them to stop they are rude!! We have never known such a desperat... See more

Rated 1 out of 5 stars

118 is in breach of GDPR and equivalent UK data privacy laws and should be investigated by the data commission. Many requests to be removed from calling lists not honoured. Funny when you ask for co... See more

Company replied

Rated 1 out of 5 stars

Very RUDE staff, they keep phoning asking the same two questions, 1. Are you the business owner? 2. Are you authorised to make financial decisions on behalf of the company. When answerring NO to both... See more

Company replied

Company details

  1. Information Service

Written by the company

It has come to our attention that there are scammers impersonating our brand. We have been unable to locate them to stop their behaviour. Please know that we do not outbound call anyone to ask for or verify address details for our listings. 118118 is brought to you by The Number UK Ltd; an established and experienced directory enquiries company which has been in operation for over 20 years. Calls to 118 118 cost £2.43 per minute, (a minimum 60 second charge applies) inc vat. This is the service charge. In addition you will be charged an access charge per minute by the company that bills you for calls.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

89 reviews

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1.3

All reviews

(89)

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Rated 1 out of 5 stars

Ongoing calls to my personal mobile number

Have been called on my personal mobile number and pestered about 6 times in the last few months. Rude staff who are more interested in talking over you to get though their script or putting the phone down on you than listening. Have constantly told them not to bother me but they continue to do so. Last guy told me my number was an international one despite it clearly being a mobile number, apologised and told me "his business" would remove my number but he could not guarantee others would. This company are clearly selling clearly selling data to the highest bidder.

November 24, 2021
Unprompted review
Rated 1 out of 5 stars

Total disgrace

Total disgrace, too many calls and will not remove me from their database. Rude and very aggressive. Now reported to ICO

November 22, 2021
Unprompted review
Rated 1 out of 5 stars

Call from 020 3876 7175

Call from 020 3876 7175. Claiming to be 118 online. Calling my PAYG mobile number. Had 3 calls this week, wanting to speak to the business owner, I ask them what about, then they say 118 online. I just reply with go away and hang up. Pain in the rse. I have previously been polite and said not interested. You can tell its them as there is a delay upon answering their call. Maybe not the real 118?

November 19, 2021
Unprompted review
Rated 1 out of 5 stars

Pure harassment

My business closed way back in 2015. Now 2021 started receiving calls everyday from these people. I'm now disabled and this is genuinely distressing. I've requested my number be removed from their database, I've blocked every number they call from and it makes no difference.

I don't know how to make them leave me alone!

November 12, 2021
Unprompted review
Rated 1 out of 5 stars

Annoying daily calls

I get up to three calls a day for this terrible company! Every time they call it's on a different phone number so even when you block them they still get through. Iv tried all approaches from politely asked them to take me off there calling list (they hang up when you request that) to just letting them speak and hanging up myself,but they just keep calling. Very very annoying.

September 8, 2021
Unprompted review
Rated 1 out of 5 stars

Absolutely vile company

Absolutely vile company, will not stop harassing us! Took our business number from Yell.com and phone up to 5 times a day, when we tell them to stop they are rude!! We have never known such a desperate disgraceful company. There must be something that can be done. Every number we block they phone on another. Absolutely infuriating. Trading standards must be able to get involved.

September 8, 2021
Unprompted review
Rated 1 out of 5 stars

Unsolicited Phone Calls

Unsolicited Phone Calls - 5 a day for the past week. Each time a different London phone number so they get around you blocking the number. Noisy background call centre. Refuse to tell me how they got my number, refused to put me through to GDPR compliance officer (they just hang up when you ask that).

August 18, 2021
Unprompted review
Rated 1 out of 5 stars

I have to agree this company is really…

I have to agree this company is really bad... they ring you up and when you answer there is all this background noise, very unprofessional. I have tried to tell them Im not interested but they still call to tell you of their special offers And to tap it off they say you will be removed from the list... IM NOT INTERESTED I just wish someone would burn the company down grrrr UPDATE just tried to email them from their website and using the email address that's on there to tell the again I dont want calls... waste of time these emails where both returned as they failed to deliver .. what a company and to say people invest in them?

July 28, 2021
Unprompted review
Rated 1 out of 5 stars

I am getting harassed by this company…

I am getting harassed by this company who are calling many times a day asking if im the business owner - NO IM NOT. the only reason i answer is im expecting calls from London so have to answer. Last agent was SO RUDE to me it has really shocked me. Leave me alone

July 7, 2021
Unprompted review
Rated 1 out of 5 stars

These people continually pester you…

These people continually pester you even when I say IM NOT INTERESTED !! GO AWAY.. I keep blocking their numbers but they must have hundreds. There should be a system that blocks all their numbers.. they are just a pain in the rear

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Only one helpful member of staff

I just wanted to say I have been trying to sort out an issue with my payment holiday and direct debit for three days. I have been told to cancel the direct debit and contact my bank and then reset it up. The whole thing has been a nightmare. I called again expecting it go round in the same circle but luckily I spoke to a really helpful customer service agent called Charley and she has assured me everything is in place and advised what to to if I have anymore issues

April 29, 2020
Unprompted review

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