Perfect outdoor set, just as seen in the warehouse. Easy to put together, took a couple of hours. Really comfy and exactly what we wanted. Had a small issue with delivery due to change of courier howe... See more
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Amazing quality furniture and we bagged a free raincover, weights + parasol. Delivery Information from courier wasn't the best so 1 star dropped for that however I can't fault the company they were ve... See more
Company replied
Product appears to be spot on Had a few issues with wrong order being delivered then re collected then 2 items missing for a number of weeks Fully resolved now otherwise would have been 5 stars... See more
Company replied
Garden furniture was delivered in the time frame expected . We were kept up to date with the delivery date by email . The furniture cover was missing however this was dealt with the same day and deliv... See more
Company replied
Company details
Written by the company
At The Outlet Home, we specialise in offering brand-new, high-quality furniture at heavily discounted prices. All of our products are 100% new and sourced directly from trusted suppliers. We focus on limited stock lines, which means you’ll find exclusive deals that won’t stick around for long. We’re committed to making your shopping experience simple, secure, and stress-free. From browsing to delivery, our friendly team is here to help—and with flexible payment options like PayItMonthly, getting the look you want has never been easier.
Contact info
Coppull Mill Enterprise Centre, PR7 5BW, Chorley, United Kingdom
- hello@theoutlethome.com
- theoutlethome.com
4.1
Great
156 reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Great local shop
I’ve visited the Outlet home a few times to look at their great deals on garden furniture. Just missed out this year on a set I really liked but will be back as soon as it’s in stock! New website is easy to navigate and purchasing was great. Would recommend!
November 26, 2025
I have not had the pleasure of the…
I have not had the pleasure of the outdoor furniture as it still has not arrived
November 2, 2025
I love my outdoor furniture and would…
I love my outdoor furniture and would definitely recommend it
July 1, 2025
Do not use
Worst company.
Waited over a month for my order non stop changing delivery dates then my patio set to turn up then to get told half my order gets sent with different delivery company and still waiting for that!
You email and ask for a phone call to speak with someone as there is no phone number and it’s always you have to wait till Monday for a call back.
October 18, 2025
Reply from Theoutlethome
Hi Ms. Somerton,
Thank you for your review and for taking the time to share your feedback.
Firstly, please accept our apologies for the delay with your order. As our manager mentioned during your initial call, we recently transitioned from our previous courier to our new delivery partner, AIT. Unfortunately, your order was placed during the changeover period, which caused some delays.
The good news is that since fully moving over to AIT, we’ve seen noticeably faster delivery times for our customers, and we’ve taken previous feedback onboard to ensure a smoother service moving forward.
Regarding communication, we currently offer support via Live Chat, WhatsApp, Email, and all major social media channels. Although we don’t operate a traditional phone line, we do offer scheduled callback requests. As you requested a call on Friday afternoon, we arranged for the earliest available slot, which was Monday morning—the next working day.
Thank you again for your patience and understanding.
Need to change delivery company
Original purchase had not arrived 16 days after date of order. Chased this up and had conflicting messages of being damaged in transit then all stock in the warehouse of that particular set were damaged hence I could not get the original order. I had to contact 3 times to get this response.
I was then offered a dearer replacement which wasn’t quite to my taste however I accepted due to having an event on that I required furniture for on the agreement that this be delivered by the Friday (agreement made on the Monday/Tuesday that this would be put through as a 48hr expedited delivery) however again delivery company/ process to arrange delivery let the company down as this set did not arrive until the Saturday (no updates or tracking information given when this was sent or that it would not arrive). Have emailed about a refund as the delivery was returned to sender (I was not in to accept) and had no response as yet other than being sent this feedback form.
2 stars given due to problem solving of customer service and offer of a replacement but company seriously let down by delivery issues.
October 13, 2025
Reply from Theoutlethome
Hi Cain,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the delivery issues you experienced — we completely understand how frustrating this must have been, especially with your event coming up.
As a small family-run business, we genuinely try our best to provide the highest level of service, but we recognise that our previous courier did not meet the standards we expect for our customers. Based on feedback like yours, we have now changed our delivery company to AIT to ensure a smoother and more reliable service going forward.
We really appreciate your patience and constructive comments — feedback like this helps us improve and maintain the level of service we aim for. If you still haven’t received a resolution regarding your refund, please contact our customer care team at hello@theoutlethome.com so we can sort this for you as quickly as possible.
Kind regards,
The Outlet Home
Reply from Theoutlethome
Hi Mazza,
Thank you so much for your kind review! We’re delighted to hear that you were happy with the quality of your garden furniture and that our team delivered on time. Our staff always aim to provide friendly and reliable service, so it’s lovely to know this was reflected in your experience.
We really appreciate your support — as a small family-run business, feedback like yours means a lot to us.
Kind regards,
The Outlet Home
Terrible service no delivery…
Terrible service no delivery communication. 20 days so far without my delivery after a 14 day delivery window is given and still no delivery date
October 18, 2025
Reply from Theoutlethome
Hi Mr Birch, Thank yo for your review. Looking into the order I can see that the courier has attempted to contact you to book in for delivery on a few occasions however they have been unsuccessful. Please do get in contact with us to book your delivery in. Please note that the courier's contact number will show as a withheld number.
Fabulous company, Fabulous quality products.
This company operates on wattsap communication but don't let that put you off. They are very quick to reply and keep you updated regularly regarding your order. My garden furniture (Antigua furniture) is beautiful, high end quality. Delivered free and efficiently.
May 1, 2025
Unprompted review
Reply from Theoutlethome
Hi Theresa,
Thank you so much for your wonderful review! We’re thrilled to hear how happy you are with your Antigua furniture and that you found our WhatsApp communication quick and efficient.
We’re so pleased the delivery went smoothly and that you love the quality of your new garden set. Feedback like yours really means a lot to our small family-run business — thank you again for your kind words and support!
Kind regards, The Outlet Home
Better than expected …
Visited the showroom to check the quailty and it was better than expected. No pressure from the sales staff and Easy to order on interest free. And delivered on time. Really happy with the service and products. 😊 😃
March 25, 2025
Unprompted review
Reply from Theoutlethome
Hi Michael,
Thank you so much for your lovely review! We’re delighted to hear that you were impressed with the quality of our furniture and had such a positive experience in our showroom.
It’s great to know you found the process easy — from ordering on interest-free terms to on-time delivery. We’re so pleased you’re happy with both the service and your new furniture! 😊
Kind regards, The Outlet Home
Great prices and quality goods
June 28, 2025
Unprompted review
Reply from Theoutlethome
Hi Mark,
Thank you for your great review! We’re so pleased to hear you’re happy with both the prices and the quality of our products.
We really appreciate your support — it means a lot to our small family-run business.
Kind regards, The Outlet Home
Said they would replace my table top as…
Said they would replace my table top as it was all marked but never did also grill to the fire pit was missing again when contacted said they would replace but still waiting !
August 3, 2025
Reply from Theoutlethome
Hi Nicola, I am very sorry to hear your experience did not meet your expectations. I have checked and can see that the replacement table top was sent out to you. Please can you email us at hello@theoutlethome.com so we can investigate and sort out any outstanding issues for you
Unfortunately my package was not…
Unfortunately my package was not delivered to my door as I live on the 1st floor
October 13, 2025
Reply from Theoutlethome
Hi Natasha, thank you for taking the time to leave us a review and I am sorry to hear that the courier did not deliver to your door. This was a 3rd party courier but I will pass on your feedback. I hope you are pleased with your table
Very helpful when I phoned
Very helpful when I phoned. Order not due until New Year, so let’s hope we are extremely happy where it arrives!
October 13, 2025
Reply from Theoutlethome
Hi Mrs Higham, thank you very much for taking the time to leave us a 5 star review. We are sure you will love your Antigua set when it arrives in January :)
Excellent service
Great service. Very friendly staff.
Went to view outdoor furniture towards the end of September.
Fell in love with one set.
Delivered the next day.
Order was tracked.
What more can you ask.
September 23, 2025
Reply from Theoutlethome
Hi Jackie, thank you very much for taking the time to leave us a 5 star review. We are so glad to hear you are pleased with our service and your furniture, and that you received your delivery the next day! :)
Reply from Theoutlethome
Hi Andrew, thank you very much for leaving us a 5 star review. We are so pleased to hear you are happy with your furniture
Good service generally staff very…
Good service generally staff very helpful and professional
One item was missing from the delivery but rectified quickly
September 5, 2025
Reply from Theoutlethome
Hi Ray, thank you very much for your review. We are glad to hear you were pleased with our service and that we rectified your issue for you promptly
Still waiting for my delivery which…
Still waiting for my delivery which won't arrive until February. You have compensated me by £239.00 but it was not offered willing I had to ask. Also offered to send me a free parasol
August 19, 2025
Reply from Theoutlethome
HI Michelle, I am very sorry that you order was damaged by the courier. The Antigua set is always fully sold out before it arrives and so we were unable to replace it for you. As a result we could only offer for you to wait until the next stock arrives or issue you with a full refund, I am very sorry that we were unable to offer a satisfactory resolution
Ordering online and viewing in store- mixed experience
Ordering online and viewing in warehouse was great.
Communication for delivery date was awful, promised dates and phone calls for time slots that never materialised. When I was given time slot for the day delivery was still later than time given.
Item delivered with damaged parts and missing parts so second delivery needed. Communication for 2nd delivery also poor. Second delivery item also turned up damaged.
Product seems a good quality product but company not the best at communication
September 1, 2025
Reply from Theoutlethome
Hi Mr Forrest, thank you for visiting our store and for taking the time to leave us a review. I am sorry that you did not have the best experience with regard to delivery. We did have some teething issues when moving over to a new courier, which have now been rectified. I understand that your issues have been resolved for you but if there is anything else we can help with please get in touch at hello@theoutlethome.com
No issues at all
No issues at all, helpful to answer any questions. Straight forward transaction. Would buy again.
October 1, 2025
Reply from Theoutlethome
Hi David, thank you very much for taking the time to leave us a 5 star review. We are happy to hear you are pleased with our service and look forward to welcoming you back soon
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