OMC Global Reviews 

83
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

So very disappointing!!!!! A return trip to London for eight people costing just under £1000.00! We booked a luxery vehicle to transport us and our wedding guests to The Shangri-La Hotel, The Sh... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. Great communication throughout booking and the text with the drivers details on the day was very reassuring. Our Driver was early on both pick ups, really frien... See more

Rated 5 out of 5 stars

Following recent rail strikes, i contacted OMC for a last minute booking to take a group of young aspiring girl football players and their families to Wembley for the FA Cup final. Mangot could not ha... See more

Rated 5 out of 5 stars

A huge thank you to the team at OMC Global. They were very accommodating with us over changes in our wedding plans enforced due to COVID restrictions. We finally went ahead on 1st May and were extrem... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

The Oxford Minibus Company offer coaches & Minibuses in Oxfordshire and all over UK & Europe. Our business is a family ran business with a large spectrum of client’s Private sector to corporate & school sectors. What makes us different to other transport companies? We offer all inclusive holiday packages for all your holiday needs such as: – transport, hotels, food, excursions & tickets included in the price. We tailor make your holiday to meet your budget. The Oxford Minibus Company prides itself on the ability to provide coach and bus travel at affordable prices with a choice to suit your requirements Our prices are reviewed on a regular basis so that we can offer the best value for money, our clients are delighted with our prices and the level of customer service we deliver, hence the reason we get repeat custom. Our team of drivers are selected and hand chosen for their driving skills, strong personalities so that our customers are in safe hands. All our drivers are friendly, smart, professional and punctual. We differentiate from our ‘competitors’ as we offer live chats on our websites and also respond to quote request on the same day, we have a dedicated sales team who are happy to answer all your questions by phone. As we are a family run business we are very much trusted to do school runs around Oxford and we are in association with the council, who monitor our vehicles and drivers in order enhance both safety and efficiency. The Oxford minibus company provides cars, minibuses, midi coaches and full size coaches, from standard to executive and luxury, with our large fleet we are able to meet all of our customers needs, from last minute emergency bookings to tours across Europe. We are keen to provide affordable transport and priceless customer service. As we have large capacity vehicles we are trusted to complete transfers for schools, we specialise in trips to theme parks and attractions both In and Out of the UK. We provide coach hire services for all your transportation needs including:- Day Trip coach hire Theatre trips Coach hire to seaside resorts Weddings Airport transfers Coach hire to theme parks Sporting events Works Functions Corporate events services Coach hire for the disabled Excursions Group Organisers Tour Operators European Holiday Our Fleet – We offer from 8 seater MPV, 14 seaters, 17 seaters, 22 seaters, 33 seaters, 53 seaters, 70 seater coach. We expect nothing less than the following facilities:- Comfortable reclining seats all fitted with safety seat belts The continual improvement of our fleet Fully operational Air conditioning system Refrigerator – to keep those essentials cool during those hot summer days Fully functioning Toilet maintained throughout your journey Personal Address system Want to know more about our range of coaches or what might be the best option for you? Give us a call on 01865 377 775 There are many ways to get in contact with us, we have phone numbers, email addresses and instant messaging software, we also have online quote forms on our websites, The Oxford Minibus Company will get back to all enquiries within 24 hours! Once the journey is complete we request feedback from all of our clients, in order to see if anything was lacking, so that we can improve our services and ensure 100% satisfaction is provided from the first initial phone call to the last drop off. Another important factor within our organisation is Safety – our drivers are CRB Checked and have full PSV licences, as they are also drivers for school minibuses. All of our vehicles are within the VOSA safety check guidelines, and are fitted with the latest tracking systems and 3 point seat belts. **The Oxford Minibus company matches or beats any written quotes so do get back to us!**


Contact info

3.7

Average

TrustScore 3.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(83)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unacceptable experience

They have the nerve to send me an email today asking for a review on my experience with OMC !

I booked an executive minibus for a Big clients event at Silverstone last year. They sent a nice minibus with a driver wearing a short sleeve shirt, he had visable tattoos / piercings after requesting that drivers must be of a professional appearance, and have a knowledge of Silverstones layout. The driver returned most of the clients back to the hotel, unfortunately he also left 6 clients at the track who had to arrange their own taxi !!!

On the Second day we had a different driver who was shouting 'help !' out of the window for directions ... Clients were not happy. A third driver returned over an hour late than was instructed, because he couldn't get back into the track due to road closures. I arranged another vehicle to take clients back to hotel.

OMC have been totally unreasonable about my whole experience with them and refused to admit poor service or give any refund, totally unprofessional.

Avoid at any cost !

June 12, 2017
Unprompted review
Rated 1 out of 5 stars

Do not use. Rude and unable to admit fault and refund customer fairly.

I have actively told people not to use or trust you. Terrible customer service from the advisor and director, of all people. Understood our booking incorrectly, despite numerous emails sent by myself confirming the details of my booking, and on the night and post event after discovering your mistake I was offered nothing in compensation. We Spent a huge amount of money with you and was offered nothing but distasteful language from the director, told I'd be left in a city and a ruined birthday. Good work!

June 12, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Great communication throughout booking and the text with the drivers details on the day was very reassuring. Our Driver was early on both pick ups, really friendly and professional. Very smart 16 seater mini bus was provided. Really good value and would definitely recommend and use again if needed. The whole group were really impressed. Thank you for making the experience so easy when using hire services can be so stressful for big groups of people.

June 6, 2017
Unprompted review
Rated 5 out of 5 stars

Could not have asked for a better …

Could not have asked for a better experience for my Hen Party Transport. I think the driver was a little surprised we were all still sober when he picked us up!
He was very professional and patient with the fact my Maid of Honour was running very late (typical Step daughter).
I would not hesitate to recommend the company onwards.

June 5, 2017
Unprompted review
Rated 1 out of 5 stars

I have been asked to write a review …

I have been asked to write a review TODAY june 2017 - my booking was actually June 2016. Probably a mistake asking mistake asking me to write a review. We had booked to go the airport - we had to change airports - it was a nightmare we lost all of our money and company was not flexible and took full payment - they also said they would take us to a different airport for about £170 extra. I accept that they may have been committed to paying a driver, but even the cost of the fuel would have been a good will gesture to return to us. I wouldn't use them again and I wouldn't recommend either.

June 2, 2017
Unprompted review
Rated 5 out of 5 stars

Great

Very easy to book online, driver very good, excellent vehicle and cheapest price I could find.

Would have been nice to get a call when the driver was running a few minutes late and needing to pay by bank transfer felt a little strange (would prefer to pay by card) but no major issues.

June 1, 2017
Unprompted review
Rated 3 out of 5 stars

Do not rely on sat-nav alone!

The driver simply did not know his route. There were several wrong turns taken off roundabouts and he blamed the sat-nav, on one occasion the roundabout was definitely clearly signposted for Bedford. On the return journey one of my colleagues sat in the front and helped guide him through Northampton traffic as he was unsure of what route to take and which sat-nav he should use! I would at least expect a professional driver to have looked at a map prior to setting off and having some idea of the route and not totally relying on sat-nav.

June 1, 2017
Unprompted review
Rated 5 out of 5 stars

Luton airport drop

Couldn't ask for more. Customer service was brilliant. The drivers on both journeys were nice, friendly and bang on time. Thank you for a great service.

June 1, 2017
Unprompted review
Rated 5 out of 5 stars

I booked OMC GLOBAL after finding them …online .

I booked OMC GLOBAL after finding them online I hadn't heard of them or used them before . We needed transport to be taken to Oxford Crematoriam never being quite sure how of how many where going . The driver was on time in a very smart mini bus took us there and back . Pleasant driver obviously not the happiest of events . Very respectful I would recommend OMC GLOBAL highly . They also emailed me with all the booking details . First class service .

June 1, 2017
Unprompted review
Rated 3 out of 5 stars

Didn't book

Didn't book. Too expensive and they kept emailing and calling me. Only wanted a quote. Probably won't try again in the future as we're too pushy

June 1, 2017
Unprompted review
Rated 5 out of 5 stars

Review of recent bookings

So helpful, easy to book, everything arrived on time, very professional. Senior company executives being transported between Oxford and London. Great company to deal with. Highly recommended and would not hesitate to use again.
Bernadette Turner

May 31, 2017
Unprompted review
Rated 5 out of 5 stars

Private minibus tour in Wales and England

OMC provided a driver and minibus for a party of 8 for a 5 day trip starting in Holyhead, Wales, traveling to various Welsh and English ancestral villages, then unto Oxford, the Cotswolds , Portsmouth Historical Dockyard, Windsor Castle and ending in London. Vehicle was ideal for small villages and rural roads, driver was professional and very engaging, adding to the entire very positive experience. Would recommend OMC to anyone who is looking for a private minibus charter in Wales or England.

May 31, 2017
Unprompted review
Rated 1 out of 5 stars

The driver got lost so badly on the way …

The driver got lost so badly on the way back that it took us an extra 2 hours to get home; he seemed completely reliant on his sat nav, which broke. Two of us missed pre existing social arrangements due to this.

We were not satisfied with the service.

May 31, 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant service. Arrived on time, drove us well and the driver was lovely. Couldn't have asked for more!

January 23, 2017
Unprompted review
OMC Global logo

Reply from OMC Global

Thank you :) we hope to see you back soon...

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look