TPN - THE Pallet Network Reviews 124

Created with AI, based on recent reviews

Evaluating 32 reviews, most reviewers were unhappy with their experience overall. Many customers found the tracking information to be useless and inaccurate, often experiencing long waits for their deliveries. People frequently reported issues with misleading delivery estimates, with times constantly changing or not being honored, leading to wasted days waiting at home. Reviewers also cited poor communication and unreliable service, including instances where deliveries were not attempted despite claims, or were cancelled without proper notice. However, some customers also noted positive interactions with delivery drivers, describing them as helpful, friendly, and professional, often going above and beyond to ensure a smooth delivery. These positive experiences sometimes included drivers expertly maneuvering heavy loads or placing items in convenient locations, despite initial challenges.See more

Reviews shaping this summary

Absolutely useless tracking, as noted by many other unfortunate people posting that they had similar problems, and long wait for delivery. But I would like to praise highly the young lorry driver, Aid... See more

Company replied

On a positive note, the driver was friendly and helpful when he arrived. And my delivery was well wrapped and in good condition on the pallet. That's important - but also important is having a r... See more

Company replied

I have had three deliveries from this company so far. The first one, I had the ETA changing to the next hour, for most of the day. I finally rang the company sending me the pallet. They had some t... See more

Company replied

Online tracking provides a 1 hour delivery window - great! Unfortunately, every time you check, this simply indicates the next hour. Please don't provide an estimated delivery time if it's just a made... See more

Company replied