Party Hut always provides great service. My son loved his number stacks for his 13th birthday celebration this year. It was a really nice idea adding lettering to each number stack saying Happy Birthd... See more
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This company never fails to deliver (in some cases literally!!). Customer service is always excellent. Great advice. Always willing to help and many times have sorted fantastic balloons at short n... See more
Company replied
Fabulous balloons and brilliant service. The team at Party Hut always deliver and go the extra mile. Thank you so much :)
I can’t thank you enough for your short notice collection service. I emailed early on a Sunday morning and you responded back straight away. Our 20 loose red and white balloons are still floating on o... See more
Company replied
Company details
Written by the company
Welcome to The Party Hut's Trustpilot page! We're proud to be your go-to source for balloons, party ware, and fancy dress in Cheltenham and across Gloucestershire. As a local favourite, we strive to provide top-quality products and exceptional customer service for every celebration. Whether you're planning a small gathering or a grand event, we're here to ensure it's memorable. Read reviews from our happy customers or share your own experience with The Party Hut. Your feedback helps us continue to enhance our services and offerings. Thank you for choosing The Party Hut for your party needs!
Contact info
20 Ambrose Street, GL50 3LL, Cheltenham, United Kingdom
- 01242 578157
- sales@thepartyhut.co.uk
- thepartyhut.co.uk
4.8
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I love using this place for my kids…
I love using this place for my kids birthday balloons, always willing to go above and beyond and provide suggestions.
One of the rare places where good customer service is clearly a priority.
March 4, 2025
Helpful and efficient, good product
Helpful and efficient.
Ordered 2 bunches of helium filled balloons for a 50th birthday lunch. Found it easier to call Party Hut than order on their not so easy website. Prompt answer and order was taken efficiently.
Unfortunately I forgot the delivery time and was not in for delivery, they kept contacting me and after my apologies, redelivered the balloons thank Heavens. The delivery man, who returned, was a very nice older Welshman!
Product was good and as shown on Websire.
February 15, 2025
Unprompted review
Reply from The Party Hut (Banners n Balloons)
We’re thrilled to hear you found our service helpful and efficient, and that you were happy with your balloon bunches! 🎈✨ No worries at all about the delivery – we always do our best to make sure your balloons arrive safely, even if that means an extra trip! (Our lovely Welsh delivery man will be delighted to hear your kind words! 😉)
We also really appreciate your feedback on our website – we’re always working to make it as easy as possible, so this is super helpful! Thank you again for choosing The Party Hut, and we hope to help you celebrate again soon! 🎉💖
Reply from The Party Hut (Banners n Balloons)
We’re so happy to hear you had a great experience with us! 😊 Friendly service is what we’re all about, and it’s wonderful to know we made things easy for you. 🎈✨
Looking forward to helping you celebrate again soon! 🎉💖
Highly recommended, fantastic service
Had a fantastic experience with The Party Hut. I went into the shop and spoke to the staff in there. I was after a Chucky (Child’s Play) costume for Halloween. They were only just setting up the shop for Halloween so they weren’t expecting the costume to be in until next week, so advised that I could go to their website and pre-order it ready. Gave me a business card and I pre-ordered the costume that evening. Delivery was super fast, hand delivered by the manager of the shop, all in time for Halloween. Highly recommend their services, great and friendly staff who were willing to go the extra mile and help.
October 18, 2024
Reply from The Party Hut (Banners n Balloons)
Thank you for your fantastic review! ⭐️🎃
We’re so glad we could help you get your Chucky costume in time for Halloween – sounds like a frightfully good success! 👻🧡 Our team always aims to go the extra mile, so it’s wonderful to hear you had a great experience with us. 🚀
Hope you had a spooktacular time, and we look forward to helping you with your next celebration! 🎈✨
Absolutely amazing friendly staff and…
Absolutely amazing friendly staff and made everything up perfect
February 12, 2025
Reply from The Party Hut (Banners n Balloons)
Thank you so much for your kind words! ⭐️🎈
We’re so happy to hear you had an amazing experience with us! Our team loves making everything perfect for your celebrations, and your feedback means the world to us. 💖✨
Hope to see you again soon for your next party! 🎉
Excellent service although the checkout…
Excellent service although the checkout on the website required me to put in the store as the delivery address after I had ticked store delivery which was a bit odd.
January 31, 2025
Reply from The Party Hut (Banners n Balloons)
Thank you for your great review! ⭐️🎈
We’re so pleased you had an excellent experience with us! 😊 Thanks for your feedback on the checkout process – we’re always looking for ways to improve, so we’ll definitely take a closer look at that. 💻✨
Hope to see you again soon for your next celebration! 🎉
Reply from The Party Hut (Banners n Balloons)
Thank you so much for your wonderful review! 🌟 We're absolutely delighted to hear that you had an amazing experience with us. It’s always our goal to provide a friendly and bespoke service, so knowing that we hit the mark makes our day! 💖 We can't wait to help you again for your next celebration. 🎉🎈✨
Best wishes,
The Party Hut Team 🥳
Reply from The Party Hut (Banners n Balloons)
Thank you so much for your lovely review! 🌟 We're over the moon to hear that you loved the product and had a great experience with our service. 🎈😊 Providing helpful and friendly service is what we’re all about! We look forward to making your next celebration extra special. 🎉💖
Best wishes,
The Party Hut Team 🥳
Reply from The Party Hut (Banners n Balloons)
Thank you so much, Abisoye! 🌟 We're delighted to hear that your order was well-packaged and that our team made you feel welcome. 😊 Providing a friendly and high-quality service is always our priority! 🎈💖 We can't wait to assist you again for your next celebration. 🎉
Best wishes,
The Party Hut Team 🥳
Brilliant service
Brilliant service. Tom & Tom were super friendly, helpful and knowledgeable. Have recommended to all family and friends! Can't wait for our next birthday balloon now 😍
October 12, 2024
Reply from The Party Hut (Banners n Balloons)
Thank you so much, Sammi! 🌟 We're absolutely thrilled to hear that you had a brilliant experience with us! 🎈😊 Tom & Tom will be over the moon to know they made your visit extra special. Your recommendations mean the world to us, and we can't wait to create something amazing for your next celebration! 🎉💖
Best wishes,
The Party Hut Team 🥳
Amazing customer service
Amazing customer service. Contacted regarding an issue with an item not been delivered by the courier. The issue was sorted within 20mins and the item was dispatched and delivered the same day. Thank you my son can now enjoy is WW2 day in his costume
December 6, 2024
Unprompted review
Reply from The Party Hut (Banners n Balloons)
Thank you so much, Gemma! 🌟 We're so pleased we could sort everything quickly for you – we know how important these special moments are! 😊 It’s fantastic to hear that your son can now enjoy his WW2 day in his costume. 🎭🎉 We truly appreciate your kind words and look forward to helping you again in the future!
Best wishes,
The Party Hut Team 🥳
10/10
I have used the Party Hut on many occasions & will continue to do so. Tom’s are extremely friendly, 5* customer service & their balloon displays are just perfect & last forever! I also love the fact that they use recyclable balloons too at a great price.
November 29, 2024
Reply from The Party Hut (Banners n Balloons)
Thank you so much for your amazing review! 🌟 It truly means the world to us that you keep coming back – we love being part of your celebrations! 🎈😊 Tom & Tom will be delighted to hear your kind words, and we’re so pleased you love our balloon displays (and their long-lasting magic! ✨). Sustainability is really important to us, so we’re glad you appreciate our recyclable balloon options too. Can’t wait to help with your next special occasion! 🎉💖
Best wishes,
The Party Hut Team 🥳
Reply from The Party Hut (Banners n Balloons)
Thank you so much, Fay! 🌟 We're so pleased to hear you enjoyed our service and found our prices great too! 😊🎈 We truly appreciate your support and look forward to helping with your next celebration! 🎉💖
Best wishes,
The Party Hut Team 🥳
Reply from The Party Hut (Banners n Balloons)
Thank you so much, Rupert! 🌟 We're delighted to hear that you found our service quick, efficient, and friendly – that’s exactly what we strive for! 😊🎈 We appreciate your support and look forward to helping with your next celebration. 🎉💖
Best wishes,
The Party Hut Team 🥳
Great service and product
November 22, 2024
Reply from The Party Hut (Banners n Balloons)
Thank you so much, Nicholas! 🌟 We're thrilled to hear you were happy with both our service and product! 😊🎈 Your support means the world to us, and we can't wait to help with your next celebration. 🎉💖
Best wishes,
The Party Hut Team 🥳
Excellent service.
The guys that run the shop are great and give you a personal experience and were very helpful.
November 11, 2024
Reply from The Party Hut (Banners n Balloons)
Thank you so much for your kind words! 😊 We’re thrilled to hear that you had a positive experience with us. Providing a personal touch and being as helpful as possible is what we aim for, so it’s fantastic to know we made an impression.
Your support means the world to us, and we can’t wait to welcome you back soon! 💖
Reply from The Party Hut (Banners n Balloons)
Thank you so much for your feedback! 😊 We're delighted to hear that your item was ready for collection and that our staff could assist you. Providing helpful and efficient service is always our priority, and it's wonderful to know we met your expectations.
We look forward to helping you again in the future—thank you for choosing us! 💖
Great service
I bought 4 balloons for night before wedding party . They were very helpful when the ones I chose on internet weren’t up to standard and they gave me higher value alternatives .
October 25, 2024
Reply from The Party Hut (Banners n Balloons)
Thank you so much for your lovely feedback! 🌟 We're thrilled to hear that you had a great experience with us and that we could help make your night-before-wedding party even more special! Our goal is to make every celebration memorable, and we're always happy to go the extra mile to ensure you're completely satisfied with your choices. Wishing you a lifetime of love and happiness – and we hope to see you again soon for more joyful moments! 🎈💕
I highly recommend the party hut for…
I highly recommend the party hut for birthdays and special occasions. They have put together two fantastic balloon displays for me and I wouldn’t use anyone else! Lovely friendly service.
September 7, 2024
Reply from The Party Hut (Banners n Balloons)
Thank you for your fantastic recommendation! 🎉 We're so glad to hear you enjoyed the balloon displays and that we could add that extra sparkle to your special occasions. It’s our pleasure to bring your celebrations to life, and we’re grateful for your kind words about our service. Looking forward to helping make many more memorable moments for you! 🎈💖
Amazing service from start to finish…
Amazing service from start to finish outstanding!
October 12, 2024
Reply from The Party Hut (Banners n Balloons)
Thank you so much for your amazing feedback! 🌟 We’re delighted to hear you had an outstanding experience from start to finish. Providing top-notch service is what we’re all about, and it’s wonderful to know we could make your celebration that much brighter. Looking forward to being part of more of your special moments! 🎈✨
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