Satti, olivia, vicky, daisy & khaliqa at the Fort shopping centre were amazing!! I was in the shop for an hour being so picky on finding a fragrance and eventually found one!! Great recommendations so... See more
Company replied
Location
Switch location9b The Fort Retail Park, Erdington, B24 9FP BIRMINGHAM, GB
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See what reviewers are saying
Vicky offered me outstanding service today. She went above and beyond to help me and offer me support with products i wanted to try.
Company replied
I visited the Fort Shopping Centre today looking for a gift for a family member. I decided to visit The Perfume Shop, on entering I was greeted by Amerjeet who then went on to serve me. She was extrem... See more
Company replied
I ordered this amazing fragrance 'Issey Miyake' from 'The perfume shop', & I am in awe of this fragrance. I ordered this particular fragrance when The perfume shop sent me a little bottle of it with a... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
9b The Fort Retail Park, Erdington, B24 9FP, BIRMINGHAM, United Kingdom
4.7
Excellent
81 reviews
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Reply from The Perfume Shop - Birmingham Fort 259
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
I ordered this amazing fragrance 'Issey…
I ordered this amazing fragrance 'Issey Miyake' from 'The perfume shop', & I am in awe of this fragrance. I ordered this particular fragrance when The perfume shop sent me a little bottle of it with another cologne I ordered a few months ago. I was slightly disappointed with this purchase because I didn't get sent another little bottle of a fragrance with this purchase & a little bag (as was sent with my last purchase). But I am going to keep buying from the perfume shop in future too. Thanks again.
April 3, 2025
Reply from The Perfume Shop - Birmingham Fort 259
We appreciate your kind words about the Issey Miyake fragrance. We're thrilled you enjoyed it and that you're a returning customer. We understand your disappointment about the missing fragrance sample and bag. We strive to provide a consistent experience for our customers, and we'll take your feedback into consideration as we continue to improve our offerings. Thank you for your continued support.
Kind regards,
Sharain
The Perfume Shop Team
Perfume was not full
Perfume was not full. As I have seen in shops they full to the top but this one was not. Bit disappointed, if I paid full amount then I expect it a full bottle.
April 4, 2025
Reply from The Perfume Shop - Birmingham Fort 259
We understand your disappointment about the perfume bottle not being full. We strive to ensure all our products meet the highest standards. We appreciate you bringing this to our attention and will investigate this further, please pop in touch via email at reviews@theperfumeshop.com
Kind regards,
Sharain
Reply from The Perfume Shop - Birmingham Fort 259
Hello,
Thank you for your lovely 5* review, we really appreciate your feedback and are so happy to hear you had a great experience shopping with us!
Kind regards,
Jasmyn
Great customer service …
I would actually come back just to be served by Nakeeb! His customer service was so good! He recommended me the most amazing long lasting perfume (I’m actually not gonna name it because I want to be selfish and gate keep Lol) he sprayed it on my wrist and I can still smell that one spray hours later. So happy with my purchase. He was patient because I asked to try so many different perfumes. He wrote down all the names of the perfumes on the tester cards. Honestly the best service ever! Thank you again Nakeeb
March 27, 2025
Unprompted review
Reply from The Perfume Shop - Birmingham Fort 259
Hello,
Thank you for your wonderful review! We are delighted to hear that you had such a positive experience and that you were so impressed with the service you received. We are proud to have staff members who are dedicated to providing our customers with the best possible service. We are thrilled that you found the perfect long-lasting perfume and that you enjoyed the experience. We appreciate your kind words about Nakeeb and his patience in helping you find the perfect scent. We look forward to welcoming you back to our store soon.
Best wishes,
Jasmyn
Really good experience
Really good experience. Ordered it on Wednesday evening and got the order Thursday afternoon delivered to me. Really happy with my purchase
March 19, 2025
Reply from The Perfume Shop - Birmingham Fort 259
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
For Farah at the Fort Shopping Centre
I went to the Perfume Shop at the Fort shopping Centre. I was looking to buy a gift. I was served by Farah and she was absolutely amazing. She was very patient with me, as Im terrible at making decisions. She went through the offers and also what little extra's come with the perfume. I was anxious about going in as I had no idea what to buy but she made the experience joyable and easy. Great customer service, great customer care.
March 20, 2025
Unprompted review
Reply from The Perfume Shop - Birmingham Fort 259
Hello,
Thank you for your wonderful review! We're so happy to hear you had such a positive experience at our Fort shopping centre location. It's fantastic to know that you felt comfortable and well-supported by our team member. We strive to create a welcoming and helpful environment for all our customers and it's rewarding to hear that you found the experience enjoyable. We'll be sure to share your feedback with the team.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Birmingham Fort 259
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
I received excellent service
I received excellent service; the staff were kind and helpful. They took the time to understand my needs. I will certainly return.
February 26, 2025
Reply from The Perfume Shop - Birmingham Fort 259
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Fantastic experience I had today I was…
Fantastic experience I had today I was served my a lady not sure of her name but she was very helpful and wasn't stingy she gave good samples wich I've never ever been offered before in a perfume shop 5*****s for her wish I got the name
February 17, 2025
Unprompted review
Reply from The Perfume Shop - Birmingham Fort 259
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Reply from The Perfume Shop - Birmingham Fort 259
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
First time shopping really like this shopping experience will shop again
I think your very easy to use well communication and good price will order again soon
January 17, 2025
Reply from The Perfume Shop - Birmingham Fort 259
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
I paid for next day delivery and it…
I paid for next day delivery and it never turned up till 2 days later. I would like a refund
December 21, 2024
Easy to order
Easy to order, kept you up to date on delivery, quick process from order to delivery
December 15, 2024
Company is doing great 👍 and I love…
Company is doing great 👍 and I love there costumer service at shops and even online .
November 30, 2024
Well I wud like to know we're my item…
Well I wud like to know we're my item is as I haven't received it and it was a present so I .not to with this so I wud like a refund thank you
December 4, 2024
Reply from The Perfume Shop - Birmingham Fort 259
Hi there,
I am really sorry to hear of your recent experience with us. Please can you kindly pop in touch via email at reviews@theperfumeshop.com so a member of our team can look into this for you.
Kind regards,
Sharain
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