The Perfume Shop - Blackpool 61 Reviews 

Had great service today from Tracey

Great summer deals. Legit shop and processes orders very fast for click and collect.

I want to appreciate donna for good customer service, she made me feel welcome, her personality is so welcoming and didn’t feel like leaving, would always come back for sure to buy more.

The young lady
Who served
Me in the shop was
Extremely helpful and couldn’t do enough for me
Highly recommended

Had great experience with magda service great very helpful all the girls was amazing.

Went into the Blackpool store today and was served by Tracey who provided me with excellent first class service. She was very knowledgeable and gave me quite a few samples to try and went away feeling happy,

Member of staff very helpful with helping me choose perfume for my granddaughter.

Made an impulse purchase at the Blackpool store and found the product really didn’t suit me. Took it back a couple of days later and they couldn’t have been more helpful. Exchanged the item with no fuss at all.

It was quick and excellent service. Thank you.”Well Leased

Excellent friendly professional service as always from Tracey.

Very helpful and will definitely be going back and recommending the shop and staff

Excellent advice and service from Tracey. (Think that was your name). 5 star service from start to finish will certainly be back. Thank you.

Tracey in Blackpool

Lizzie went above and beyond to make sure I got the perfume when it was out of stock

Had a lovely shopping experience at the Blackpool Branch. Tracey was extremely helpful, assisting in our purchase of a gift. Overall lovely shopping experience.

I ordered five bottles (Givenchy, Dolce & Gabbana, Jimmy Cho, Boss, and Velvet Elixir) of perfume from The Perfume Shop online, and they were delivered on the 28th of June.

The good thing is that I received the package myself, and as it came, it was already broken. The box had glue in four places, and all four places had pulled/opened. I had to ask the delivery guy why it was broken, and he said that's how he was given.

I then proceeded to look through the holes and discovered it was just two perfume and two gifts items that were inside, I rushed out quickly and asked why they weren't complete and he said he doesn't know that that's how he was given.

I then immediately went inside the house and contacted the perfume shop online customer care. The gentleman spoke nicely on the phone and told me he was opening an inquiry for me, as I sent the photos of how the box came.

He also explained that the particular box i had received was supposed to contain three perfume whilst the other two were on their way in a separate shipment.

Then we discovered it was the Boss Bottled Absolu that was missing.

Days after 30th May 2025, lady by the name Leah, reached out to me by email to let me know that they trust their shipping partners, meaning I must have received the package since they trust their partner..

By that, what they inferred was that they didn't trust me who had spent my hard earned money to buy the perfumes. So I was told sorry there's nothing more they could do.

As you can guess, I was furious and responded that I was going to take this to social media since I have huge followership and subscribers on YouTube and Instagram. I also reiterated that I am a man of integrity who wouldn't trade his name and influence for a bottle of perfume.

I added that I reserved the right to put up such a story on YouTube. That peradventure, I would make my money back from YouTube views since it was now clear I had lost on this.

Then, on the 2nd of June, a lady called Danielle reached out to me with the most bizarre and infuriating response ever. She said I should check my house, that may be it would be there somehow.

At this point, I concluded that this was no longer a one person thing. It was now either a company problem or an online representative issue.

Yes, my response was, as you can imagine.

BUT THERE WAS NO WAY I COULD FOLLOW UP WITH CREATING CONTENT ABOUT THE SHOP AND POSTING ONLINE, BECAUSE OF THE BLACKPOOL BRANCH AT HOUNDSHILL

I have been a customer with The Perfume Shop Blackpool, Kiosks 3, 4 & 5, The Perfume Shop Blackpool, Hounds Hill Shopping Centre, Victoria St, Blackpool FY1 4HY for atleast seven years and I know how good they are.

And it doesn't matter if or whether they hired new staff or old staff, they always treat me and other persons right. You can not go to the perfume shop Blackpool and be sad.

I knew that was A CULTURE within them because it wasn't just one person who treated you right at The Perfume Shop Blackpool. I KNEW THEY HAD SUCCESSFULLY BUILT A BELIEVE SYSTEM AND CULTURE amongst themselves, which they pass on to their clientele/ customers.

So i approached the store when I had the chance about five days after the horrible treatment i had received online from only God knows where those persons (Leah & Danielle) are located. When i got to the perfume shop at houndshill and explained all that had transpired to TRACY, she heard my story and felt really bad.

Her words " That is not what we represent at The Perfume Shop & we cannot treat our customers right on ground and have them receive a different treatment online" Then she proceeded to say "Would you please leave this with me so I chase up on it please. We are truly sorry " Then as I continued explaining she (TRACY) said to me " We know you and your person, what they have insinuated online is not whom you are, please let me handle this" It was at that point I almost shed tears openly.

Oh yes I am a very emotional mam, but the black man in me would not allow me to cry openly, hehehe, we bottle up too much. So I trusted Tracy to handle it.

And on June 10, 2025, a Mr. Ryan contacted me via email and said they were sorry, that they would categorize me not receiving the Perfume as missing or stolen and went further to ask if I would want them to send it to me, issue a refund or send it to the Store at The Perfume Shop Houndshill, Blackpool.

I responded it should be sent to The Perfume Shop at Houndshill, Blackpool.

In summary, if you ever want to be treated with respect, worth, sense of belonging, GENUINE LOVE, and appreciation, please find your way to THE PERFUME SHOP BLACKPOOL

I know I have praised Tracy, but from my above writeup, you would find out that this isn't just a Tracy thing. This is A CULTURE with The Perfume Shop Blackpool Kiosks 3, 4 & 5, The Perfume Shop Blackpool, Hounds Hill Shopping Centre, Victoria St, Blackpool FY1 4HY

THE PERFUME SHOP BLACKPOOL IS THE BEST

Went to houndshill Blackpool and glad I did I spoke to an amazing g lady called Amanda what a star she was nothing was too much for Howe and most of all I got an amazing offer on my favourite perfume. Thank you so much Amanda illl be back again soon. xxx 5 *****♥️

Excellent friendly service, prices really good too and the wrapping which was 1st class was a lovely finishing touch to the Birthday gift, probably the best place for fragrances and much more in Blackpool & The Fylde Coast.

Brilliant service from Anne Helped me with my enquires and provided different options, excellent costumer service will be back Again!

Brilliant costumer service and I don't have any complaints