The Perfume Shop - Buchanan 60 Reviews 

Brilliant ladys in Store. Happy with my bridal perfum. Ellie servedme today

Ella was a fantastic help today. Sorted me out with a rewards card and gift wrapped my purchase. Even keyed the details of the ribbon. She was a wee star.

Great experience here, Lin was able to pick out a few options which matched the description of what I wanted and I ended up making a purchase with exactly what I went in for. Highly recommend this store

I bought something online. It was delivered fast and great condition.

Brought the Mont Blanc for my husband Staffs’s where very helpful and I even got the free gift that it came with

xcellent Ella in the Buchannan Galleries store…
Ella in the Buchannan Galleries store was extremely helpful and patient as we had to buy a number of presents for some guests. She helped us get everything we needed at an excellent price to boot! Top notch customer service!! :-)

Great customer service from Niamh. Knowledgable and friendly, thank you for your advice to find the perfect perfume for the father's day!

I recently visited your perfume shop and was assisted by a young man with glasses. He was very helpful and polite. However, I was quite disappointed by the behavior of two other staff members, who I believe may have been his managers.

While I was in the middle of speaking with the young man, a blonde woman abruptly interrupted our conversation to instruct him to carry out another task. Shortly after, another woman with dark hair also intervened, asking him to assist a different customer. Neither of these women acknowledged me or offered any sort of apology for the interruption, which I found both disrespectful and dismissive, not only to me as a customer, but also to the staff member who was doing his best to help.

Although the young man kindly apologised and said he would return to assist me shortly, the actions of the two women left me feeling undervalued and unwelcome. I was in the store for no more than ten minutes, but the experience was enough for me to decide not to put money in their till. Instead, I visited The Fragrance Shop and made a purchase there.

I want to make it clear that the young man’s service was excellent and he handled the situation as best he could. My concern lies solely with the unprofessional and dismissive behavior of the other staff members.

I dont usually leave reviews, but thought this was necessary.

I was looking for an everyday aftershave/eau de cologne for daily use and wanted something economical. I was looked after by Lin at the Buchannan Galleries shop. She was very helpful, let me try various samples and had suggestions which I appreciated. I will certainly return when I need to replenish my more expensive after shave and my "budget" eau de cologne.

What fantastic service given by Ella. So helpful and informative. Credit to your company.

Lynn was very helpful when I wanted to choose a new fragrance. I wanted something different from Kouros and Chanel Bleu.

Dior Sauvage was my choice.

Ella was extremely helpful and friendly when choosing my wedding perfume. She went above and beyond. Thanks so much!

I had dianne amazing woman so helpful very respectful aswell made my shop alot easier

We were served by Harris.
What a delightful young man
I was looking for good perfumes for my two sons and he gave the best advice.
My sons love their parfums!
Harris is an asset to your branch.

Served by Jane in Buchanan Galleries Glasgow store.
I have used a perfume for many years that is now only sold by Perfume shop, not only was it on offer today, I saved an extra 20% as bought two bottles.
Jane asked for my opinion on the ‘points’ free gifts that are offered, she also showed me how to use the small atomiser bottle sold in store as this perfume only comes in a larger bottle.
Very helpful.

Absolutely outstanding customer service from Harley today. He is incredibly knowledgeable about perfume, friendly and provided a great service. Thank you so much!

Very pleased with my purchase plus it had money off. Well packaged & delivered on time.
Plus the lady at the Glasgow branch gave me a small Chanel gift bag as the only gift bag offered online was red& black. I knew my friend would be delighted with her Chanel gift & bag.

I was visiting The Perfume Shop for the first time in 2 years and Lin was amazing. Helped me select a good perfume for my mums birthday and told me details about the shop other branches never told me about. The student discount, the option of ordering online then collecting on location, the app, and the gift option for trading in my points. Lin offered high-quality customer service and made sure I got my gift for my mum at a good price.

Been going to Buchanan Galleries store for few years now. Excellent staff with perfect Knowledgeable advise. Management team especially helpful. Will always get my wife's perfume there.

Great service from Haaris. Thank you !