Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... See more
Company replied
Location
Switch locationSU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
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Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be... See more
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Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
Company replied
Hollie and Sam were really helpful, let me try multiple fragrances before buying for me and the wife. Great team, great pair.
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, United Kingdom
4.9
Excellent
188 reviews
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Review for Holly at the Derby store…
Review for Holly at the Derby store Level Two
I wanted to take a moment to express my gratitude for Holly's exceptional customer service during our visit to the store today. My daughter and I were on a quest for perfume, and Holly was incredibly helpful. She recommended the Good Girl perfume, and I initially planned to buy a large bottle. Holly wasn't pushy at all, which I truly appreciated.
When my daughter expressed interest in a smaller bottle due to the price, Holly kindly offered us a fantastic deal on the larger bottle. Her kindness and outstanding customer service truly stood out. Holly was friendly and took the time to engage with both me and my daughter, making our shopping experience enjoyable.
Thanks to her excellent service, I ended up purchasing two bottles instead of just one! She also provided us with some lovely samples, which we are excited to try. We love shopping at our favorite store, and Holly made this visit even more special.
Thank you, Holly, for being you! Your customer service is the best I've ever experienced, and we look forward to returning soon!
Gemma x
January 10, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Excellent Customer Service in Derby
Visited The Perfume Shop, Upper Level in the Derbion ,Derby today and my husband purchased some Miss Dior Eau de Parfum as a birthday gift for me…Hayley & her colleague were extremely helpful, patient & friendly and certainly know their stock & products. Excellent customer service,Well done! Will definitely visit again
December 9, 2024
Unprompted review
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