Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... See more
Company replied
Location
Switch locationSU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
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See what reviewers are saying
Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be... See more
Company replied
Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
Company replied
Hollie and Sam were really helpful, let me try multiple fragrances before buying for me and the wife. Great team, great pair.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, United Kingdom
4.9
Excellent
188 reviews
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Amazing customer service from the store…
Amazing customer service from the store manager, nicks. She was so helpful in finding the perfect scent for me and suggesting alternatives. She was patience the entire time and was happy to accommodate to my needs. Will be returning :) xxx
June 16, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
It's great to hear of your 5* experience with us. Thank you for your support!
Kind regards,
Sharain
The Perfume Shop Team
I’ve had a great experience here at the…
I’ve had a great experience here at the perfume shop! They do fantastic deals like my favourite Burberry perfume being on sale when I last came into the store recently! I was served by the lovely rezuan and she helped me throughout my shopping experience. I appreciate her approach as a retail assistant because it makes the consumer feel at ease! I recommend x
May 24, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
the pefume shop cannot be faulted excellent service and good prices
use them quite often whats not to like
e
May 19, 2025
Reply from The Perfume Shop - Derby 345
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
I had a great experience at the perfume…
I had a great experience at the perfume shop—Tracey and Harleen were both incredibly kind and helpful to my mum and me. Their friendly service made our visit extra special. Thank you!
May 14, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
We got brilliant service from Tracey…
We got brilliant service from Tracey at the Derby branch, highly recommend the store for great customer service and value for money.
May 10, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Aisha and Lynne were really nice and…
Aisha and Lynne were really nice and polite and told us about some good deals, definitely recommend :)
May 4, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Always great product and service
Always great product and service, my favourite place to shop.
May 2, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your wonderful 5* review! We are so pleased to know you had a great experience shopping with us, your feedback means so much.
Warm regards,
Jasmyn
Amy was very helpful and lovely
Amy was very helpful and lovely, brilliant service thank you x
May 2, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your wonderful 5* review! We are so pleased to know you had a great experience shopping with us, your feedback means so much.
Warm regards,
Jasmyn
Very accommodating and attentive staff.
Very accommodating and attentive staff.
Always assist customer with a genuine smile.
April 13, 2025
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Good customer service very friendly and…
Good customer service very friendly and helpful.
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Dianne was absolutely amazing helped me…
Dianne was absolutely amazing helped me and my friend both purchased amazing products.
April 17, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
I was served by Diane at the Derbion on…Anniversary gift.
I was served by Diane at the Derbion on level 2. She was really good and helpful, nothing too much trouble. Definitely recommend this branch of the perfume shop.
April 16, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.
Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team
Amy was amazing help and was so…
Amy was amazing help and was so professional for saying she was new to the job. Great place for help on what to buy
April 12, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
I found the staff at the perfume shop…
I found the staff at the perfume shop on level 2 Derbion centre to be very patient and helpful while I was trying to choose a suitable perfume. They were happy to make suggestions and I didn't feel pressured or rushed. Excellent service
April 5, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Derbion store
Derbion store: Level 2 - Carla never fails to make my day. Always looking forward to visiting this specific branch. Goes above and beyond to meet her customers expectations as well as the colleagues too. Outstanding customer service especially on my birthday!
March 27, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your kind words. We are thrilled to hear about your positive experience at our Derbion store. It's wonderful to know that Carla consistently provides exceptional customer service and makes your visits enjoyable. We appreciate your recognition of her dedication and commitment to exceeding expectations. We are proud to have such dedicated employees who contribute to a positive customer experience.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Beautifully gift wrapped and brilliant…
Beautifully gift wrapped and brilliant customer service
March 17, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Fabulous Hayley very helpful will be…
Fabulous Hayley very helpful will be back
March 12, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Tracey and Hayley have been amazing…
Tracey and Hayley have been amazing today helping me out choosing a perfume. Very good customer experience. ☺️☺️
March 11, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
A review for Holly
A review for Holly. Thank you to Holly for helping f me choose my perfume today and thank you for the samples. You were very kind. Thank you again.
January 10, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
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