Visited. Middlesbrough hill street store today. Greeted by Nikki. Very. Welcoming.and professional . Lovely. Lady better experience in store. Love the personalised ribbon. Adds that extra touch.... See more
Company replied
Location
Switch locationc/o Superdrug, Unit 2 Hill Street Shopping Centre, TS1 1SU MIDDLEBOROUGH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Customer service Sales assistant called Ellie was really lovely and friendly, made me feel welcome from the second I walked into store, asked reasonable questions to find out my needs, let me smell... See more
Company replied
Emmanuel went above and beyond for us. Went through all the promotions ensuring we had the best deal and offer. He suggested 50%off and we took the promotions. Excellent customer service and a credi... See more
Company replied
I was worried about the perfume to choose which is the best one finally Emmanuel is helped me out choose the Best one . I would recommend him and the Girl with him also suggested with the purfurm . T... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, Unit 2 Hill Street Shopping Centre, TS1 1SU, MIDDLEBOROUGH, United Kingdom
5.0
Excellent
258 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
Amazing sales assistant
Went to buy a gift for my niece. Sukh, who is the sales assistant was very helpful as her customer service was just spot on.
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
I went to the perfume shop and was…
I went to the perfume shop and was served by suk and she was amazing and so patient with me as I’m so picky brilliant experience I came away with alien the new one and even went back to get the matching man aftershave
August 15, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Lovely helpful perfume gift wrapped…
Lovely helpful perfume gift wrapped beautifully lovely lady x
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Suk was really helpful and friendly
Suk was really helpful and friendly, great customer relationship exhibited.
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Amazing service by suk
Amazing service by suk, she helped me pick out a perfect fragrance for my wedding day. Her knowledge on perfumes is commendable. Lovely lady !
August 15, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.
The Perfume Shop
Aneeka is a great help and has…
Aneeka is a great help and has excellent customer service.
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.
The Perfume Shop
Great service by Anika
Great service by Anika. Very friendly and professional.
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.
The Perfume Shop
Rachel was great she helped me pick out…
Rachel was great she helped me pick out a new aftershave and her customer service to help customers is amazing, would definitely return to shop again
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your review! We appreciate you and thank you for shopping with us.
The Perfume Shop
Anika served me with kindness and a…
Anika served me with kindness and a smile, she also had alot of patience when I was testing samples. Glad you have a respect and lovely person Working there.
August 15, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your positive review! We appreciate you.
The Perfume Shop
Served by anika
Served by anika
Anika was very helpful at the store gave my loads of different perfume ideas 💡 she took her time picking out the perfumes for me 😀 she is an absolute star
Really recommend going back 😁
August 15, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your positive review! We appreciate you.
The Perfume Shop
This was excellent service
Just visited the store inside Superdrug and had amazing service from Suk. She was very warm, friendly and helpful and didn't rush us or pressure us to purchase. She offered to suggest perfumes for our daughter after learning about her likes. I will definitely be back to purchase from her again. Please pass on our thanks, she's an asset to the company.
August 15, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Great customer service
Rachel was great.
The customer service was really good, she was really helpful and made my experience enjoyable!
August 14, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Great service from Suk
Great service from Suk, very helpful and polite. Thank you
August 12, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Lovely staff was there with husband…
Lovely staff was there with husband yesterday for aftershave however Niki was so accommodating that we ended buying perfume as well
August 8, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Excellent customer service..
Excellent customer service... thank you nicky.....
August 7, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Superdrug Middlesbrough
Connor was very helpful and accommodating and he demonstrated expertise. He also dove onto a stray grenade that was rolled into the shop, shielding me from the blast.
August 6, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
Thanks for your review! I am so pleased to hear you have had a positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Nicki
The staff that served me, Nicki was absolutely stunning and welcoming. Very friendly and understanding of what I asked and needed. Highly recommend 👌🏻
August 6, 2025
Unprompted review
Reply from The Perfume Shop - Hill Street Middlesbrough SD 513
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.