The Customer service delivered by Kathy was excellent! She knew exactly what we were looking for. Wide diverse range of products which are competitively priced and great value and quality.
Company replied
Location
Switch locationUnit L67, Merry Hill, Brierley Hill, West Midlands, DY5 1SW MERRY HILL, GB
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See what reviewers are saying
Cathy at the merry hill store, has made my little boys day with being so patient and understanding. He wanted to pick his dads birthday present but has never smelt any aftershave before. She was so gi... See more
Company replied
What an excellent service didn’t really know what to buy Kathy and Meg was there explaining what smells I like in perfumes and pointed me in the right direction . nothing was to much trouble and they... See more
Company replied
Love the store that's downstairs in the Merry Hill centre. Staff are lovely & really helpful (unlike the upstairs store). They didn't have what I wanted in stock but ordered it for me for free home... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit L67, Merry Hill, Brierley Hill, West Midlands, DY5 1SW, MERRY HILL, United Kingdom
4.9
Excellent
119 reviews
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Libby
Libby, was a great help in choosing what perfume we wanted to buy.
We will be back to buy from Libby again, 5 Star Service
April 15, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Fantastic experience
Great experience, the young girl libby was excellent and very professional
April 15, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Natalie was amazing
Natalie was amazing! I was hunting for a peachy perfume for ages and i just had to tell her i wanted a peach perfume and she immediately got me the perfect one
April 11, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Libby was fantastic
Libby was fantastic, gave me lots of advice and wrapped my gift beautifully- will definitely be back to see her soon for more lovely Fragrances
April 11, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
I was looked after by Libby today and…
I was looked after by Libby today and what a wonderful and tremendous sales person she is. She make me feel really valuable. I can't say enough good thing about her. god bless her and she is a gem
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Lovely staff
Lovely staff. Served by Natalie who was friendly and helped me pick a lovely gift out for my dad. Helpful and kind and will definitely visit again 😀
April 7, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hello,
We are so pleased to hear that you had a positive experience with our staff. We strive to provide excellent customer service and are delighted that Natalie was able to help you find the perfect gift for your dad. We appreciate your kind words and look forward to welcoming you back soon.
Kind regards,
Jasmyn
Libby was so helpful and pleasant
Libby was so helpful and pleasant. Service with a smile
April 5, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hello,
Thank you for your kind words! We're thrilled to hear you had such a positive experience with Libby and appreciate your feedback.
Best wishes,
Jasmyn
Libby and Zara were so lovely and…
Libby and Zara were so lovely and attentive! Both really kind and helpful and walked away with an amazing deal thank you so much 💗💗💗
Chloe
April 4, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hello,
We're thrilled to hear about your positive experience! It's wonderful to know that Libby and Zara provided such excellent service. We appreciate your kind words and are glad you were able to find a great deal.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Merry Hill 38
Hello,
Thank you for your lovely 5* review, we greatly appreciate your feedback and are happy to know you had a great experience shopping with us!
Kind regards,
Jasmyn
Thank you Ok 👌🏻👍🏻
February 26, 2025
Reply from The Perfume Shop - Merry Hill 38
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Great service
On a few occasions the product I wanted has not been available in the shop but the assistant found it online and had it delivered to my home address at no extra charge. Great service.
February 11, 2025
Quick delivery
Quick delivery
Lovely packed
Disappointed with size and price of my product
February 9, 2025
Reply from The Perfume Shop - Merry Hill 38
We appreciate your kind words about our delivery and packaging. We understand your disappointment with the size and price of your product. We strive to offer a wide range of options to meet diverse needs.
Kind regards,
Sharain
A massive Thankyou to the 2 lovely…
A massive Thankyou to the 2 lovely ladies Myra and Karen who were absolutely lovely during my visit today in the merry hill branch.They were so patient and helped me with any enquiries I had during my visit.They went above and beyond and this should be recognised as me and my friends were very impressed.Well done Myra and Karen.Hope to see you again
February 12, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Thought I was going to get a free gift. Brought the larger bottle of perfume for £140 so I could get free gift. Only got free sample bottle of perfume which you give away to any customers that don't
Thought I was going to get a free gift. Brought the larger size perfume because you said there was a free gift.Only got sample bottles of perfume which you give away to customers. Won't be shopping here again. Get my perfume from elsewhere.
February 4, 2025
Reply from The Perfume Shop - Merry Hill 38
We understand your disappointment about the free gift. We strive to provide accurate information and clear promotions to our customers. We appreciate your feedback and will review our promotional materials to ensure clarity. We value you and hope you'll consider shopping with us again in the future
Kind regards,
Sharain
Easy ordering on line
Easy ordering on line, the item was half price and delivery was next day which was great!
December 17, 2024
I used to use another online perfume…
I used to use another online perfume and aftershave retailer but shopping with perfume shop is like a breath of fresh air so simple, fairly priced and swift delivery
December 18, 2024
Very pleased with item and with the…
Very pleased with item and with the service..very quick
December 4, 2024
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