The Perfume Shop - Newbridge 171 Reviews 

135
TrustScore 5 out of 5

4.9

Kiosk 6, Whitewater Shopping Centre, W12 D268 NEWBRIDGE, IE


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Rated 5 out of 5 stars

Anne Marie helped us today and was very friendly. She helped us with prices and was incredibly generous. Definitely recommend coming here :)

Company replied

Rated 5 out of 5 stars

Customer service is amazing. All the workers are so kind and are really helpful and give great tips when it comes to fragrances and perfumes. Great prices and is my go- to number 1 shop for fragrances... See more

Company replied

Rated 5 out of 5 stars

Suzanne from the Newbridge store was nothing short of spectacular. She was incredibly patient and kind and all of her added finishing touches made purchasing a 75th birthday gift for my grandmother so... See more

Company replied

Rated 4 out of 5 stars

Hit and miss with the staff. First experience was bad during busy Christmas period but last experience was amazing. She went out of her way to explain savings and provided free gift. My advice is go w... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Kiosk 6, Whitewater Shopping Centre, W12 D268, NEWBRIDGE, Ireland

4.9

Excellent

TrustScore 5 out of 5

135 reviews

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4.9

All reviews

(135)

33,812 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful friendly staff

Suzanne and Olivia were so helpful showing my myself and my partner all the different perfumes and were brilliant in helping us decide what we wanted. Really nice staff and super friendly

March 3, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service from Suzanne today

Amazing service from Suzanne today. Have great help and will be shopping here again !🫡

February 26, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely experience Anne marie was very…

Lovely experience Anne marie was very friendly and helpful easy enjoyable experience

February 19, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Anne Marie in Newbridge was an absolute…

Anne Marie in Newbridge was an absolute pleasure to deal with. Super friendly and we will definitely be back.

February 18, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Susan was very helpful and kind

Susan was very helpful and kind

February 16, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ann Marie assisted myself getting a few…

Ann Marie assisted myself getting a few presents and to say she went above and beyond is an understatement . Very happy with the customer service and will be returning

February 14, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I got a great deal of the Mugler Alien…

I got a great deal of the Mugler Alien today at the shop in Newbridge. Suzanne was very nice, and attentive, a great sales woman I must say.. Lots of great deals at the moment in the store...

February 9, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

My favorite perfumes shop

My favorite perfumes shop

January 28, 2026
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Today I dealt with Layla and Jade I was…

Today I dealt with Layla and Jade I was unsure what to get my partner for valentines and I couldn’t of pick my gift without them

February 3, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Friendly Professional Service

A friendly really professional team. The order was fulfilled quickly and efficiently. I’ll be back.

January 28, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Annmarie from newbridge very good…

Annmarie from newbridge very good service❤️

January 25, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Wonderful staff and advice

Wonderful staff and advice, some great scents highly recommended by zara and Suzanne went down a treat.

January 23, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good customer service

Very good customer service
Zara Suzanne

January 22, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Had a very lovely experience at the…

Had a very lovely experience at the store today, Susan and Zara were very helpful and friendly. Those two ladies deserve a raise!

January 22, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great visit

Great visit, very helpful staff, Suzanne was amazing, Patient and informative. Great gift wrapping with personalised ribbon . I love this shop.

January 22, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

suzanne in the newbridge store was…

suzanne in the newbridge store was extremely helpful and kind. i’ve redeemed my loyalty points and obtained my free gift thanks to her for letting me know! she also informed us of the lovely recycling scheme where you return an empty bottle to get 15% and plant a tree! we loved our visit to the newbridge store, i highly recommend!!

January 22, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Suzanne was so friendly and helpful…

Suzanne was so friendly and helpful today in Newbridge. Helped me pick out perfume for my daughter’s birthday, and had a great laugh while doing it.

January 22, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent experience. Thanks Suzanne

Suzanne supported me with selecting a gift for my grandmother, with a recommendation to print a lovely ribbon to go with the gift wrapped perfume. She also helped with my perfume points. Genuinely appreciate your support. Thank you kindly. Great Service at the perfume shop as always.

January 20, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Suzanne was lovely she's very helpful…

Suzanne was lovely she's very helpful she made it very easy for me since my daughter is very picky. Thanks again suzanne

January 20, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The sales associates Olivia and jade…

The sales associates Olivia and jade were lovely helped me with picking out perfumes..lovely girls very helpful

January 18, 2026
Unprompted review
The Perfume Shop - Newbridge 171 logo

Reply from The Perfume Shop - Newbridge 171

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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