I popped in to get a gift for my daughter for passing her exams. Both Naila and Morven were so kind helping choose a perfume and advising on offers available. They told me about the personalised ribbo... See more
Company replied
Unit 40, St. John�s Centre, PH1 4UX PERTH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I popped in to get a gift for my daughter for passing her exams. Both Naila and Morven were so kind helping choose a perfume and advising on offers available. They told me about the personalised ribbo... See more
Company replied
Hi was served by Naila and bought perfume for my daughters birthday. She was very helpful and cheery she even gave my husband some samples for being so patient .
Company replied
Friendly face, great personality- served by Naila. Helped us find bargains, sampled plenty, pointed us in right direction to qualify for free gift and a little mini perfume with any choice. Left ver... See more
Company replied
Naila was super helpful. Let me smell various different aftershaves before deciding. She didn't steer me towards the more expensive brands and picked a variety of budgets. Naila was really fun and... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 40, St. John�s Centre, PH1 4UX, PERTH, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from very friendly and knowledgeable staff.

Reply from The Perfume Shop - Perth 47
My self and my gran went in to the Perth store today and as soon as we stepped in Naila was so welcoming and lovely. Spoke to her about what we were looking for and she helped right away. She was so genuine and just lovely made my gran how is in her 70s feel amazing. When we go back over the Christmas period will definitely be looking out for Naila

Reply from The Perfume Shop - Perth 47
We went in today to buy some Ghost perfume and served by Naila! What a star this was genuine customer service provided by someone which is lacking these days! Highly recommend.

Reply from The Perfume Shop - Perth 47
Visited the shop on Sunday 5th October and Abi and Chloe were both extremely helpful advising me on all the new perfumes available.
Very happy with my purchase.

Reply from The Perfume Shop - Perth 47
Chloe served myself and my boyfriend and was very knowledgeable about different fragrances. She let us try out some and gave us different versions of my boyfriend’s favourite, her customer service was second to none! Friendly and very helpful. We had a great experience here- thank you chloe we will be back!

Reply from The Perfume Shop - Perth 47
Great service by Abi and Chloe and nothing was too much trouble. They explained about the refillable atomiser and a great way to try out a new perfume. Loved my additional personal ribbon. Will return for xmas purchases

Reply from The Perfume Shop - Perth 47
Naila was extremely helpful. Her cheerful energy brightened my day and made the sale a wonderful experience.

Reply from The Perfume Shop - Perth 47

Reply from The Perfume Shop - Perth 47
NAILA was fantastic, very helpful and not trying to sell you anything so she can move on to next customer, we all had that before..!!
Felt she went that extra mile so I bought the right gift.,
I definitely be back 👌

Reply from The Perfume Shop - Perth 47
Naila’s customer service was excellent. She was very helpful and chatty. She was also knowledgeable and told me about the offer on your birthday month, which I didn’t know about. It was a pleasant experience

Reply from The Perfume Shop - Perth 47
Abi was great, helped us find exactly what we were looking for and suggested some new fragrances based on what we already liked.

Reply from The Perfume Shop - Perth 47
The store and staff are friendly and professional. Proactive to help select your perfect perfume.
Naila was fantastic, up beat, friendly and very helpful with her approach to customers. Thank you so much.

Reply from The Perfume Shop - Perth 47
Hi was served by Naila and bought perfume for my daughters birthday. She was very helpful and cheery she even gave my husband some samples for being so patient .

Reply from The Perfume Shop - Perth 47
Naila is Brilliant! We received a great service! See you again! Highly recommend to everyone to visit the store and get best service! :)

Reply from The Perfume Shop - Perth 47

Reply from The Perfume Shop - Perth 47
Morven the best customer service! She should be the manager ! I was buying a CK man gift for someone she helps me a lot! Well done for her!

Reply from The Perfume Shop - Perth 47
My husband and I love this store, all ladies who work there are so friendly and helpfull, so buying a perfume anywhere else will fell like a cheating 🫣😅 On our last shopping we were served by Naila, lovely lady with huge sense of humour 😊 We will definitely go back there, as we do, over and over again, at least twice a month 😂

Reply from The Perfume Shop - Perth 47
I was made to feel welcome and Naila took her time going through the different aftershaves that might suit me and let me smell them. As I don't wear aftershaves often so I was not quite sure what might suit me. Naila made me feel relaxed and helped me to choose what one may suit me and had a laugh whiles doing so.

Reply from The Perfume Shop - Perth 47
When shopping for a new scent I was helped by a lovely, polite and well spoke young women called Naila who also gave me some great advice

Reply from The Perfume Shop - Perth 47
Perfect reception. Naila was very helpful. Lovely experience

Reply from The Perfume Shop - Perth 47
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.