The Perfume Shop - Uxbridge 83 Reviews 

256
TrustScore 5 out of 5

4.9

Unit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB


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Rated 5 out of 5 stars

Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more

Rated 5 out of 5 stars

We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more

Company replied

Rated 5 out of 5 stars

We went to perfume shop to shop for my friends and i met with staff lady named Ayesha she was very calm and she explained everything with patience and respect. Made us very comfortable and it was a gr... See more

Company replied

Rated 5 out of 5 stars

Always good deals available for members. Most of the time they will beat competition offer but most importantly they have good knowledge and always advise on point

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

256 reviews

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4.9

All reviews

(256)

33,664 reviews in the last 12 months

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Rated 5 out of 5 stars

Ema is great

Ema is great

July 23, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Lovely service

Ema, was amazing and helpful and patient with my decision making.

July 23, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

The girls that served me were very…

The girls that served me were very lovely and helpful x

July 20, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 1 out of 5 stars

I ordered teo perfumes from your shop…

I ordered teo perfumes from your shop both dior for eedding even tgir bride and groom and told then to engrave and they did 1 bottle engrave on front and the bride one on back of bottle whcih makes it useless for me i wanted them for wedding film to show both bottles with bride groon weddi g date ruined imp rvent

July 13, 2025
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

We’re sorry to hear this and really value your feedback. Please reach out to our customer team so we can help resolve this for you via email at reviews@theperfumeshop.com

Kind regards,
The Perfume Shop Team

Rated 5 out of 5 stars

Wr had a lovely experience

Wr had a lovely experience. Beula showed us a lots of options with patience and a lovely smile. Wish her all the best and keep being kind.

July 21, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Great service at Uxbridge form Ayesha

Great service at Uxbridge form Ayesha, got a lovely gift perfume for my daughter and a treat for me and she gift wrapped it nicely

Thank you!
Fara

July 20, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Had an amazing customer service by Ema…

Had an amazing customer service by Ema in The Chimes, she was amazing and I am sure to come back for more shopping because of her.

July 20, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

There's always a great deal

There's always a great deal. Very well trained staff.

July 20, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your positive review! We appreciate your kind words.

Kind regards,
The Perfume Shop.

Rated 5 out of 5 stars

Recently we visited Uxbridge branch to…

Recently we visited Uxbridge branch to buy my friend a birthday present. Ema helped choose one which I really liked. Great customer support.

July 20, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your positive review! We appreciate your kind words.

Kind regards,
The Perfume Shop.

Rated 5 out of 5 stars

Sweet Amber

Thanks to Amber for excellent customer service and recommendation

July 16, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your review! Thank you for choosing us to shop with, we appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Customer service top notch

Customer service top notch. I ended buying more than what I cane in for. Excellent product knowledge and very helpful. Happy customer today

July 12, 2025
Unprompted review
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Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your review! Thank you for your sharing your positive experience.

Kind regards,
The Perfume Shop Team

Rated 5 out of 5 stars

Abi is excellent

Abi is excellent. Her customer service is great and she has a lovely energy

July 10, 2025
Unprompted review
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Reply from The Perfume Shop - Uxbridge 83

Hi,

I am so thrilled to hear of your 5* experience. Thank you for shopping with us, we appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Customer service

Excellent customer service

July 3, 2025
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Ema has been very kind and she…

Ema has been very kind and she understood quickly what i wanted, and i am happy to come again and buy my perfume from the Perfume Shop

July 7, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

My card was playing up and Ema was very…

My card was playing up and Ema was very patient with me and reassured me. Great service from her

July 7, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Ayesha was so helpful in helping me…

Ayesha was so helpful in helping me find a perfume to my specifications. She made it easy and offered a discount too. Definitely worth it. Would recommend The Perfume Shop to everyone as they have a great selection.

July 5, 2025
Unprompted review
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Reply from The Perfume Shop - Uxbridge 83

Hi,

Thanks for your review.

The Perfume Shop

Rated 5 out of 5 stars

Amazing

Amber was great and so helpful! Outstanding service

July 5, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your review!

The Perfume Shop

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