I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... See more
Company replied
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See what reviewers are saying
I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... See more
Company replied
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... See more
Company replied
What I have found is I will get a notice my product is out for delivery and it does not show up that day. Last three deliveries were at least three days past that initial delivery notice. Good news... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Canada
- +1-873-300-6088
4.2
Great
358 reviews
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Great product...not all marketing
Been using the product on reorder forca:few years now. Dogs love it, and we see results!
April 8, 2026
Reply from PetLab Co. - Canada
Hi Mark,
We're happy to hear that your dogs love our product and that you've been seeing great results over the years! Thank you for your continued support and positive feedback.
Best regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hi Jeffrey,
We're so happy to hear that the product arrives punctually and that your dog loves the soft chews! We appreciate you taking the time to share.
Best regards,
PetLabCo.®
Delivery is slow but fulfilled eventually.
What I have found is I will get a notice my product is out for delivery and it does not show up that day. Last three deliveries were at least three days past that initial delivery notice. Good news is it does show up and I now know not to get worried…there is a window of time for delivery.
April 12, 2026
Reply from PetLab Co. - Canada
Hi Laura, thanks for letting us know about this experience. We will share this with our team and look into this on our end.
Best regards,
PetLabCo.®
On time and at the right place
April 5, 2026
Reply from PetLab Co. - Canada
Hi Donald,
We're happy to hear that our service met your expectations regarding punctuality and location. Thank you for your positive feedback!
Best regards,
PetLabCo.®
The great product for my dog!!!
April 5, 2026
Reply from PetLab Co. - Canada
Hi Jean,
We are so glad that our product is great for your dog! Thanks for letting us know how happy you are with your purchase.
Best regards,
PetLabCo.®
There was a problem with the one of the…
There was a problem with the one of the products that was delivered to me. I contacted the customer service and they were quick in resolving the issue. They sent me a replacement right away, and received it with in a few days. I would like to thank Andrew for his quick response. Delivery was fast.
April 11, 2026
Reply from PetLab Co. - Canada
Hi Nenita,
We are so glad we could resolve the product issue quickly. It's great to know that our customer service and fast delivery met your expectations. We appreciate your feedback!
Best regards,
PetLabCo.®
Reply from PetLab Co. - Canada
Hi Christine,
We're happy to hear our subscription deliveries are consistently communicated and punctual. We appreciate your positive feedback and your time.
Best regards,
PetLabCo.®
Great Communication
Great communication, delivery was fast. Reliable delivery service, thanks
April 10, 2026
Reply from PetLab Co. - Canada
Hi Karen,
We're happy to hear that you had a positive experience with our communication and fast delivery service. Thank you for your kind words and for your feedback.
Kind regards,
PetLabCo.®
Your team members are so prompt to…
Your team members are so prompt to reply to questions. They really help and are very patient. I really have never experienced such caring respectful individuals.
Lynn and Achilles
April 8, 2026
Unprompted review
Reply from PetLab Co. - Canada
Hi Lynn,
We're happy to hear that our team's promptness, patience, and respectful approach resonated with you. It's wonderful to know you felt cared for. Thank you for sharing your positive experience!
Best regards,
PetLabCo.
Loves them my dog looks forward on…
Loves them my dog looks forward on getting them every month
April 6, 2026
Reply from PetLab Co. - Canada
Hello Trevor,
We're so happy to hear your dog loves our product and anticipates its arrival each month! Thank you for your continued support and feedback!
Best Regards,
PetLabCo.
We are on a reoccurring order
We are on a reoccurring order. This makes it so much easier to have what we need without having to remember to order each time.
Delivery notices and delivery are very prompt.
April 5, 2026
Reply from PetLab Co. - Canada
Hello M,
We're happy to hear that our recurring orders make it easier for you to get what you need. We appreciate your positive feedback regarding our prompt delivery notices and service. Thank you!
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Todd,
We are so happy to hear our product made such a positive change for your dog. Thank you for sharing your experience with us; we appreciate it.
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Tierney,
We're happy to hear that our communication met your expectations. Thank you for your positive feedback; we appreciate it very much.
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Sharri,
We appreciate your long-term support. We're glad you find our product helpful after using it for so long!
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hi there!
We are thrilled to hear your order arrived on time. We know just how important this is when it comes to your dog's supplements. Thanks for being part of our community.
Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Leah,
We're happy to hear that your package arrived! Thank you for letting us know about your delivery experience; we appreciate it.
Best Regards,
PetLabCo.
The product has been beneficial for my…
The product has been beneficial for my Rosie. When I had a concern, it was addressed. Delivery is awesome.
March 31, 2026
Reply from PetLab Co. - Canada
Hello Anita,
We're happy to hear that the product has been beneficial for Rosie and that your concern was addressed. We appreciate your awesome delivery feedback and thank you!
Best Regards,
PetLabCo.
Package arrived as expected
Package arrived as expected. There were several delivery tracking updates.
March 30, 2026
Reply from PetLab Co. - Canada
Hello Marie,
We're happy to hear that your package arrived as expected! We appreciate you acknowledging the delivery tracking updates; we work hard to provide those. Thanks for your feedback.
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello there,
We're happy to hear that our timely service and updates worked well for you. Thank you for your positive feedback!
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Christina,
That’s great to hear! Please let us know if there’s anything else we can assist you with.
Best Regards,
PetLabCo.
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