For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk b... See more
Company replied
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... See more
Company replied
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
Company replied
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
3.9
Great
433 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have tried to CANCEL these deliveries…
I have tried to CANCEL these deliveries but nothing works. PLEASE STOP THE DELIVERY OF THIS PRODUCT.
IT IS NOT WORKING!
May 21, 2026
Reply from PetLab Co. - US
Hi Paul,
We are truly sorry to hear of the difficulties you encountered while trying to cancel your subscription. We understand that this is frustrating, and we're here to help. We have just sent you an email with further details regarding your account. Please let us know if there is anything else we can do to help.
Regards,
PetLabCo.®
Delivered as indicated in in delivery…
Delivered as indicated in in delivery notice. Placed on my porch.
May 21, 2026
Reply from PetLab Co. - US
Hi Cynthia, we're glad to hear about this positive delivery experience and we appreciate your feedback. We're here and happy to help, so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
For some reason the delivery guy leaves…
For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk by and grab it. I don't know why he started doing that, on the last few deliveries. Otherwise everything is fine with the packaging and delivery time.
May 21, 2026
Reply from PetLab Co. - US
Hi David,
Thank you for bringing this delivery concern to our attention. We understand your frustration with the package placement. We will make sure your feedback is shared.
Regards,
PetLabCo.®
Your shipping has been so much better…
Your shipping has been so much better now that you use Amazon. Dhl was a disaster.
May 20, 2026
Reply from PetLab Co. - US
Hi Brian!
Thank you so much for your feedback. We are thrilled to hear you have been happy with your deliveries lately. We appreciate you sharing your experience.
Regards,
PetLabCo.®
My dog is still licking his paws and…
My dog is still licking his paws and scratching his ears.
May 14, 2026
Reply from PetLab Co. - US
Hi there!
Thank you for sharing your experience. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Michael,
We are thrilled to hear you are happy with the product. Thank you so much for the wonderful feedback!
Regards,
PetLabCo.®
I never have to worry about running out…
I never have to worry about running out because the delivery comes consistently each month
May 12, 2026
Reply from PetLab Co. - US
Hi Darla,
We're so glad to hear our subscription plan brings you peace of mind! Thank you for your wonderful feedback.
Regards,
PetLabCo.®
It is always sent at the right time
It is always sent at the right time, as one container gets used up the new one arrives.
May 11, 2026
Reply from PetLab Co. - US
Hi Linda!
We are so happy to hear that. Thank you for taking the time to share your experience!
Regards,
PetLabCo.®
They always get delivery right
They always get delivery right , I can see a difference in my dogs breath with the product. Really happy so far with my experience.
May 13, 2026
Reply from PetLab Co. - US
Hi Kristen,
We are so happy to hear your deliveries have been correct and that you are seeing an improvement in your dog's breath. Thank you for being a part of our community. We appreciate you sharing your experience!
Regards,
PetLabCo.®
Your probiotic is great
Your probiotic is great, but you sent me the probiotic and I already have two jars of it and you were supposed to send me the joint relief if that’s a soft chew also? Please xcle anymore of the probiotic. Thank you🙂
May 20, 2026
Reply from PetLab Co. - US
Hi Rejoyce,
We appreciate you sharing your experience. We are sorry to hear you received the wrong product. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Useless
After 30 days of use my pet has seen absolutely no improvement, in fact might even be worse than before. Very disappointed
May 20, 2026
Unprompted review
Reply from PetLab Co. - US
Hi Kathleen,
We're sorry to hear you and your pup have had this experience. We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you?
Regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Gabriel,
We are thrilled you are seeing the benefits for your dog. Thank you so much for sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.®
The green dental powder no longer…
The green dental powder no longer working very well. Found another that works better. Will have discontinue
May 13, 2026
Reply from PetLab Co. - US
Hi Antonette,
Thank you for sharing your experience. We're sorry to hear our ProBright didn't deliver the results you were hoping for. We understand all dogs are unique, including their response to certain ingredients.
We really appreciate you giving it a try!
Regards,
PetLabCo.®
Customer service
I had some email correspondence with PetLab regarding the frequency of my delivery. It was an easy fix . I was satisfied
May 18, 2026
Reply from PetLab Co. - US
Hi there!
Thank you so much for sharing your experience. We are so glad our Customer Experience team was able to assist you with the frequency of your deliveries. Thank you for being a part of our community!
Regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Jalen,
That is so wonderful to hear! We are so happy your package arrived on time and as described. We know how important timely deliveries are when it comes to your dog's supplements. Thank you for taking the time to share your experience.
Regards,
PetLabCo.®
Delivery notifications helpful and…
Delivery notifications helpful and product arrives when expected.
May 12, 2026
Reply from PetLab Co. - US
Hi Denise,
Thank you so much for taking the time to share your experience. We are so happy to hear your product has arrived on time and that you found the notifications helpful. Thanks for being a part of our community.
Regards,
PetLabCo.®
Customer service is great I just…
Customer service is great I just started with my puppy so I don't know how it works
May 11, 2026
Reply from PetLab Co. - US
Hi Ashley,
Thank you so much for your kind words. We are thrilled our Customer Experience team has been helpful for you. Please be sure to keep us updated on your pup's progress. We want to hear all about it.
Thank you for being a part of our community!
Regards,
PetLabCo.®
Great product
Great product! I've used this for both my dogs for the past couple of years. They were only around 2 years old when I started to notice plaque buildup on their teeth. Once we started using the ProBright, their teeth cleaned up. Very happy with this product!
May 11, 2026
Reply from PetLab Co. - US
Hi Denise,
We are so happy to hear that our ProBright has helped keep your dogs' teeth clean! Thank you for sharing your positive experience with us.
Regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi there!
Thank you so much for the positive feedback. We are thrilled your deliveries have been consistent. We know how important that is when it comes to your pup's supplements.
Regards,
PetLabCo.®
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.