I’ve been using all the PetLab Co products for the past three years. My Saint Bernard Sven is four years old now and thank God he is very healthy with no problems with his joints, teeth, or stomach. H... See more
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Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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See what reviewers are saying
So this being about the fourth month, Clyde the dawg absolutely loves his probiotic chews. They are tasty treats that helped him in a variety of ways. No longer does he profusely lick his paws, barely... See more
Company replied
My pups have been using the Petlab co. ProBright Advanced for Med. Dogs for over 3-months from April 2026, with NO improvement with teeth being cleaner and oral odor improvement. Been using this in co... See more
Company replied
I had a missing shipment and went on the chat line to get assistance. The AI "agent" referred me to a human, which I really appreciated! I chatted with May and she checked our account and made sure th... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
550 reviews
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Reply from PetLabCo. - US
Hi Burlon, thank you for sharing this positive review. We're glad to hear about your good delivery experience. We're always happy to help so please don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Rebecca, thank you for leaving this positive review! We're glad to hear about this great experience. We're always happy to help so please feel free to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Product is great
Product is great. Gave relief to my dog from allergies. Don't want to stop them because of the return of allergies is not an option. Service is good but placement of packages vary. Our dogs are inside so they pose no problem.
May 28, 2026
Reply from PetLabCo. - US
Hi Odessa, thank you for taking the time to leave this review. We are so happy to hear your dogs are enjoying the product. We appreciate your feedback regarding package placement and will share it with our team. We're always here and happy to help.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Florence,
We are thrilled you have found the updates helpful. Thank you so much for sharing your experience. We are so happy to have you in our community!
Regards,
PetLabCo.®
works for us!
We have been using the powder and it has been very useful for our 12 year old puppy. It hasn't worked a well on the back teeth but maybe more time is needed.
June 11, 2026
Reply from PetLabCo. - US
Hi Marcia,
Thank you so much for sharing your experience. We are thrilled you are seeing the benefits for your 12 year old pup.
Typically, our customers report the best results after 90 days of consistent use, as is common with supplements.
Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Regards,
PetLabCo.®
PLEASE CANCEL MY SUBSCRIPTION
I have not received the order because I canceled my subscription
June 4, 2026
Reply from PetLabCo. - US
Hi Nancy, thank you for taking the time to leave this review. We're sorry for the frustrations this has caused and we have sent you an email to further assist with this. We're also available via phone and chat. We hope to resolve this for you soon.
Best regards,
PetLabCo.®
The communication is good
June 3, 2026
Reply from PetLabCo. - US
Hi Darlene, thank you for your positive feedback. We're always here and happy to help so please don't hesitate to reach out to us with questions or concerns.
Best regards,
PetLabCo.®
you processed my order too soon
I still have half a container from the previous order. You processed my order too soom.
June 8, 2026
Reply from PetLabCo. - US
Hi Alfonzo, we appreciate your feedback and understand your concern about the timing of your recent order. We're sorry for the inconvenience this has caused, we do send out a reminder email 7 days in advance to give extra time to adjust the next auto ship date. We've sent you an email to further assist with this, we're also available via email and chat. We hope to hear from you.
Best regards,
PetLabCo.®
3.54
1. Website User Experience (UX) & Design
The Good: The website is incredibly polished, modern, and easy to navigate. It uses high-quality imagery, clear text, and simple category breakdowns (Gut Health, Dental, Skin & Coat, Joint Mobility). The mobile shopping experience is seamless, and checking out is very straightforward.
The Catch: The site is heavily optimized for conversion and upselling. It uses classic e-commerce pressure tactics, such as prominent "Subscribe & Save" defaults (which auto-enroll you into recurring shipments) and bundling recommendations. If you aren't paying close attention at checkout, you might inadvertently sign up for a monthly auto-ship program.
2. Product Transparency & Ingredients
The Good: They clearly list their primary active ingredients (like specific probiotic strains, glucosamine, or salmon oil) and market them in highly palatable, easy-to-administer soft chews.
The Catch: Many of their products are sold as "convenience bundles" or broad-spectrum multivitamins rather than targeted clinical treatments. This means the actual dosage of certain high-value active ingredients can sometimes be lower than what you would get from a strict, vet-prescribed therapeutic supplement. Furthermore, because they are flavored soft chews, they include a significant amount of "excipients"—the non-active binders, flavorings, and texturizers required to form the chew—which add extra calories and might occasionally trigger reactions in dogs with hyper-sensitive stomachs.
3. Pricing and Value for Money
The Good: They frequently offer discounts, first-time buyer promos, and free shipping on bundles.
The Catch: On a standalone basis, PetLab Co. is expensive. You are paying a heavy premium for their branding, convenience, and flavoring. Many pet parents find that they can purchase identical clinical-grade active ingredients (like standard veterinary probiotics or joint supplements) from older, more established veterinary brands for a fraction of the per-serving cost.
4. Real Customer Feedback & Common Pitfalls
Efficacy: Reviews across the web are highly mixed, which is normal for supplements. Many owners report genuine improvements in their dogs' itching, breath, or digestion. Others report that their dogs refused to eat the chews or experienced mild upset stomachs.
The Subscription Trap: The most frequent and loudest complaints against the company aren't about the products themselves, but about their billing and customer service. Many consumers complain about the difficulty of canceling the automated subscription service once it starts, experiencing unexpected charges or delayed customer support responses when trying to halt shipments.
June 9, 2026
Unprompted review
Reply from PetLabCo. - US
Hi there,
We appreciate you taking the time to share such a detailed and thoughtful review of your experience. We value your comprehensive feedback regarding our website, product transparency, pricing, and common customer concerns.
We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement. We offer our subscription plans to save customers money while allowing their pets time to try the product.
Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the subscription option is selected and not toggled off during checkout.
Thank you again for taking the time to share and for being a part of our community!
Regards,
PetLabCo.®
Fast,reliable service.
June 1, 2026
Reply from PetLabCo. - US
Hi Patty,
Thank you so much for sharing your feedback. We are thrilled to hear you are happy with your experience. Thank you for being a part of our community!
Regards,
PetLabCo.®
I had to send my recent order back…
I had to send my recent order back because the probiotic chews were too hard.
May 23, 2026
Reply from PetLabCo. - US
Hi Tina,
We are sorry to hear about your experience. That is certainly not what we want for our customers.
It looks like our team is still waiting on your response. Once they receive the requested information, they will be happy to assist you with this matter.
Thank you for bringing this to our attention.
Regards,
PetLabCo.®
The delivery was fine but the co.e too…
The delivery was fine but the co.e too soon. I get the new one and just a little over half of the existing one I used.
June 8, 2026
Reply from PetLabCo. - US
Hi Telisa,
Thank you for sharing your experience. We are happy to hear the delivery was fine and completely understand wanting to adjust the frequency of your subscription.
Did you know we offer customer portals where you can do just that? Simply log in here: https://accounts.thepetlabco.com/subscriptions
If you haven't logged in before, you will need to first activate your account using the same email you used when making the purchase.
Please don't hesitate to reach out should you need any assistance. Our team is always happy to help!
Regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Dennis,
Thank you so much for the positive feedback. We are happy to hear your package was delivered to a secure, locking mailbox.
Regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Bradley,
Thank you so much for sharing your experience. We are so happy to hear your package was delivered on time. We know just how important this is when it comes to your pet's supplements.
Regards,
PetLabCo.®
No more yeast!
So this being about the fourth month, Clyde the dawg absolutely loves his probiotic chews. They are tasty treats that helped him in a variety of ways. No longer does he profusely lick his paws, barely any eye boogers, has more energy, and he doesn't smell like a corn chip! my monthly subscription arrives on perfect timing for him to continue his medicine treats!
June 4, 2026
Reply from PetLabCo. - US
Hi Michael,
Thank you so much for sharing your experience. We are so happy to hear you are seeing the benefits for Clyde the dawg! That is so exciting. Thank you for being a part of our community.
Regards,
PetLabCo.®
Comments on PetLab
The products that I bought from u is very excellent, noticed our dog/Stella’s teeth has turned white. Probiotic Chew seems to calm her stomach down.
June 8, 2026
Reply from PetLabCo. - US
Hi Julie,
We are thrilled you are seeing the benefits for Stella. Thank you so much for sharing your experience. We are happy to have you in our community!
Regards,
PetLabCo.®
I had tried different brand and the result was fair
I had tried different brand and the results were marginally successful. Pet Lab Pro bright really does what it says it does.
June 1, 2026
Reply from PetLabCo. - US
Hi Scotti,
Thank you so much for sharing your feedback. We are so happy to hear you are seeing the benefits with ProBright. We appreciate you being a part of our community!
Regards,
PetLabCo.®
we love PetLab the allergy chews have…
we love PetLab the allergy chews have helped our GSD for many years.
June 1, 2026
Reply from PetLabCo. - US
Hi there!
Thank you so much for sharing your experience. We are thrilled the Allergy & Immune Probiotic Chews have been beneficial to your German Shepherd. Thank you for allowing us to be a part of their wellness journey.
Regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Eugenia,
We are very sorry you have had this experience. You can cancel your subscription at anytime from your account portal here: https://accounts.thepetlabco.com/subscriptions
If you run into any issues, please contact us at help@thepetlabco.com. Our team would be happy to walk you through it.
Regards,
PetLabCo.®
Delivered in a Timely manner. Where package was placed needs to be improved
The product was delivered in a timely manner. However, It was placed inside the courtyard on plain sight, in the middle of the pathway. It would have been better if it was placed behind a wall or right at the front door.
June 7, 2026
Reply from PetLabCo. - US
Hi Maria,
We are so happy to hear your order was delivered on time. While the carrier is responsible for the drivers and delivery, we will make sure your feedback is shared with them. Thank you for being a part of our community!
Regards,
PetLabCo.®
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