Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... See more
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
Company replied
Sneaky website, automatically signs you up for recurring subscriptions of multiple products I didn't order. They make it difficult to cancel to. Not sure how I enrolled for subscriptions without ever... See more
Company replied
My dog has been taking the allergy and prebiotic chew for about 9 months now. Before finding these, she was having constant digestive issues that I couldn’t get to the bottom of. After a few months of... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
703 reviews
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My dog has been taking the allergy and…
My dog has been taking the allergy and prebiotic chew for about 9 months now. Before finding these, she was having constant digestive issues that I couldn’t get to the bottom of. After a few months of the daily chew, her GI problems seemingly have disappeared, and she is less itchy generally. I am so grateful I found PetLab!
June 18, 2026
Reply from PetLabCo. - US
Hi Mary,
Thank you so much for taking the time to share your experience. We are so happy to hear you have seen the benefits for your dog. Thank you for allowing us to be a part of her wellness journey.
Regards,
PetLabCo.®
Communication between company and…
Communication between company and consumer is very good! And while it took a few months, I think the product is actually helping! My dog just had a dental cleaning, and while she did have tarter buildup, she had no gingivitis and her breath is not smelly!!
June 19, 2026
Reply from PetLabCo. - US
Hi Luella,
Thank you so much for sharing your experience! We are thrilled our team has been helpful and you are beginning to see the benefits for your dog. We appreciate you being a part of our community.
Regards,
PetLabCo.®
CREDIT CARD FRAUD BY PET LAB
Apparently, pet lab likes to keep charging credit cards after you have canceled three times.
June 18, 2026
Reply from PetLabCo. - US
Hi Hiroms,
We are sorry to hear about your experience. We completely understand how frustrating that must have been. We have reviewed your account and can see that a member of our team has already been in touch, explained what happened, canceled your subscription and issued a full refund.
If you have additional questions or concerns, please don't hesitate to reach out. Our team is always happy to help!
Regards,
PetLabCo.®
My dog knows when I put it on her food
My dog knows when I put it on her food.
It's like she can smell it & won't eat it.
If I mix it up with her food , then she will eat
June 25, 2026
Reply from PetLabCo. - US
Hi Teresa,
We appreciate you sharing your experience. When a new element is added to a dog’s daily food, it's common that they may eat less while adjusting. Generally, we've found that in our own dogs, best results are achieved by adding and mixing one scoop of the product to wet food. If you use dry food, simply wet the kibble with water or a little bit of olive oil and then add and mix one scoop.
Regards,
PetLabCo.®
Product seems to be working for my dog.
June 18, 2026
Reply from PetLabCo. - US
Hi Charlene, we're so glad to hear this great feedback! Thank you for sharing. We're always here and happy to help so please don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
I do like the detal powder for my two…
I do like the detal powder for my two chihuahuas, wish you had this product for cats though. I rated product a four because it has taken longer to see significant results. I have used the product as recommended daily and will continue to do so.
June 25, 2026
Reply from PetLabCo. - US
Hi Linda, thank you sharing such this feedback. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. We do offer cat products, we've sent you an email with additional information. We're always here and happy to help, should any questions or concerns arise.
Best regards,
PetLabCo.®
My golden has been taking the probiotic…
My golden has been taking the probiotic chews, 2x daily for over 3 months with little to improvement licking and chewing her paws. Still scratching too, only slightly less. Unfortunately not the helpful product we were hoping for. :(
June 25, 2026
Reply from PetLabCo. - US
Hi Patricia, thank you for taking the time to leave this feedback. We're sorry to hear you haven't seen the desired results, we are more than happy to help you explore your options. We've sent you an email but you're more than welcome to reach out via phone or chat as well. We look forward to hearing from you.
Best regards,
PetLabCo.®
Tyler has much healthier skin
Tyler has had considerably less problems with skin itch after using PetLab chews. The Petlab customer service in helping us to adjust delivery schedule was excellent
June 18, 2026
Reply from PetLabCo. - US
Hi Al, we're so happy to hear about Tyler's progress! We appreciate your positive feedback. Please feel free to keep us updated, these kind of stories really make our day! Please don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
My Sadie girl had pancreatitis
My Sadie girl had pancreatitis. And I have been feeding her my own food which was raw. So I started her on Farmers Dog she has lost weight and looks amazing. Levi, my other Yorkie mix is so young and he’s eight years old. I count this to me switching to Farmers Dog and being the most amazing dog mom ever.
June 18, 2026
Reply from PetLabCo. - US
Hi there,
We are happy to hear Sadie and Levi are doing well. They are lucky to have you as their dog mom.
While we are PetLabCo.®. and not The Farmer's Dog, we truly appreciate you taking the time to share your experience.
Regards,
PetLabCo.®
Great products
Great products, easy to order, no hassle.. I'll let you know when I get misters packages in mail.. hopefully they will stop his endless licking of anything he sees.
June 25, 2026
Unprompted review
Reply from PetLabCo. - US
Hi Tammy, we're happy to hear about this positive experience. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you and your pup along the way. We're always here and happy to help.
Best regards,
PetLabCo.®
Lori
Love the product! Works really good for my girl !
Please send more , we are running low !
Thank you . We are big fans
Thanks again
Lori Guck Ames
June 18, 2026
Reply from PetLabCo. - US
Hi Lori, thank you for this great feedback, we're glad to hear your pup is enjoying the product! We are more than happy to assist you with any subscription adjustments, we've sent you an email. You can also reach out via phone or chat, we look forward to hearing back from you.
Best regards,
PetLabCo.®
My dog loves the taste but not noticing…
My dog loves the taste but not noticing a difference except on front teeth.
May 29, 2026
Reply from PetLabCo. - US
Hi Carolyn, we're glad to hear your pup has enjoyed the taste but we're sorry to hear you haven't seen the desired results. We're more than happy to take a look into this, so we've sent you an email. We're also available via phone and chat. We look forward to hearing from you.
Best regards,
PetLabCo.®
The green powder has completely cleared…
The green powder has completely cleared up my dog’s bad breath and she loves the flavor.
June 18, 2026
Reply from PetLabCo. - US
Hi Mary,
We're so happy to hear our ProBright products have made a positive difference in your pup and that she enjoys the flavor! Thank you for sharing.
Warm regards,
PetLabCo.®
Auto Order
The order is auto order, auto pay, and comes every month days before the previous month's order is gone.
June 18, 2026
Reply from PetLabCo. - US
Hi Shirley,
We appreciate you sharing your experience with our subscription service. We understand how important timely deliveries are. Plus, they help save more!
Kind regards,
PetLabCo.®
The product did nothing to improve my…
The product did nothing to improve my pets breath or teeth despite using it for months. At this point my pet refuses to eat anything the powder is mixed with. I have sent several emails to cancel the product and I receive no response. I have containers I want to return and nobody responds to my requests for direction on how to return
June 18, 2026
Reply from PetLabCo. - US
Hi Sharon, we're sorry to hear about this experience and that you haven't seen the desired results. We appreciate you taking the time to leave this feedback. We are sending you an email to resolve this for you, we can also be reached by phone or chat. We look forward to hearing back from you.
Best regards,
PetLabCo.®
No significant improvement in dental health
I subscribe and receive Probright dental powder for my dogs monthly. Your product was recommended to me by my dog’s vet but at our annual visit, she was commenting on the tartar and saying a dental cleaning may be needed. My other dog had a dental cleaning in December and already has tarter build up. This leads me to believe the product is not effective. It is expensive for a product that does not seem to make a significant difference. It also does not mix well with the food and I often find it caked on the bottom of their bowls. The vet recommended a different product that is granular. It mixes well and is less expensive.
June 25, 2026
Reply from PetLabCo. - US
Hi Ann, thank you taking the time to leave this feedback and we're sorry to hear you haven't seen the desired results. We've sent you an email to further assist you with this, we can also be reached by phone and chat. We look forward to hearing back from you. We're here to help.
Best regards,
PetLabCo.®
Is there really a difference? My greyhounds say maybe
I'm not so sure I'm seeing -- or smelling -- that much difference. I have 3 greyhounds, which is a tough assignment, I'll concede that. But especially their back molars are not feeling it. We supplement with brushing, but that's not an easy chore with these guys. So, I'll give it a little more time to see what happens.
June 18, 2026
Reply from PetLabCo. - US
Hi Richard, we appreciate you taking the time to give this feedback. We're sorry to hear you haven't seen all the desired results. We've sent you an email to further look into this, we'd love to hear back from you. We're also available via phone and chat.
Best regards,
PetLabCo.®
Does nothing for my dogs and want to…
Does nothing for my dogs and want to cancel it but can't very unsatisfied please stop sending it to me STOP! I'm tired of posting for a product I have no use for! PLEASE STOP SENDING IT AND CHARGING ME FOR IT!!!!
June 18, 2026
Reply from PetLabCo. - US
Hi Mike, thank you taking the time to leave this feedback. We're truly sorry to hear about these cancellation difficulties, we understand this can be frustrating. We've reached out via email to resolve this for you, we can also be reached by phones and chat. We hope to hear back from you.
Best regards,
PetLabCo.®
Your product is good
Your product is good, however your shipping is much too frequent . I have about five shipments ahead. I have a small dog, and 4 containers per month is much to much. Therefore I would like to cancel my subscription and would like to order myself as needed. I have tried to change this, but it is very difficult to do.
June 25, 2026
Reply from PetLabCo. - US
Hi Dolly, thank you for relaying this feedback, we're sorry for any frustrations this may have caused. We're more than happy to help with any adjustments, we've sent an email to further discuss this. We are also available by phone and chat. We look forward to hearing from you.
Best regards,
PetLabCo.®
It works!
My dog’s teeth were brown especially near her gumline, but after daily use in her dinner meals, her teeth are white. I can’t believe it!! I wish I took a picture bc it’s incredible!! This product really worked for my dog! I think it’s been a few months; I’d say 3 or 4. Thank you!!
June 18, 2026
Reply from PetLabCo. - US
Hi Chris,
We are so glad to hear about the amazing transformation in your dog's teeth! Thank you for sharing your incredible experience with us.
Kind regards,
PetLabCo.®
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