Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... See more
Company replied
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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See what reviewers are saying
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... See more
Company replied
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
Company replied
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
3.9
Great
421 reviews
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They send the items on a timely…
They send the items on a timely schedule and the things I order are always good quality.
May 3, 2026
Reply from PetLab Co. - US
Hi Lorri,
We're happy to hear that your items are delivered on time and are of good quality. We appreciate you taking the time to share your positive experience!
Regards,
PetLabCo.®
I want to cancel my subscription
I want to cancel my subscription. My dogs hate this. When I try to, it will not let me cancel. This is frustrating and concerning that your company is making it impossible to cancel!
April 26, 2026
Reply from PetLab Co. - US
Hi Miles!
We're sorry to hear your dog isn't a fan of the supplement! We understand all dogs are unique including their tastes.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Adam,
We are thrilled to hear you received your package! Please be sure to keep us updated on your dog's progress. We can't wait to hear all about it.
Warm regards,
PetLabCo.®
Great product for my fur babued
Product is great!
Delivery service is awesome
Ordering was easy!
May 3, 2026
Reply from PetLab Co. - US
Hi Claudia,
Thank you for taking the time to share your experience. We are so happy to hear ordering has been easy and you are seeing the benefits for your pup. Thank you for allowing us to be a part of your dog's wellness journey.
Regards,
PetLabCo.®
Easy to order and use.
April 24, 2026
Reply from PetLab Co. - US
Hi there!
We're happy to hear that our ordering process is easy to use. Thank you for your feedback; we appreciate you being a part of our community.
Warm regards,
PetLabCo.®
This product has greatly helped my…
This product has greatly helped my boys. Service is perfect. Thank you!!!
April 26, 2026
Reply from PetLab Co. - US
Hi Jennifer,
We're happy to hear that our product has greatly helped your boys! We are so happy our Customer Experience Team has been helpful. Thank you for your feedback.
Regards,
PetLabCo.®
Good for dogs
May 3, 2026
Reply from PetLab Co. - US
Hi Judy!
We are so happy to hear you are seeing the benefits. Thanks for sharing your experience.
Regards,
PetLabCo.®
NO MORE ALLERGY SHOTS!
I used to pay $95 a month for allergy shots for my Corgi, who was experiencing itching, head shaking from ear itching, and paw licking. I started giving her Pet Lab Allergy and Immune chews about 3-4 months ago and it has all stopped completely. As a test to see if the chews were working, I delayed getting her monthly shot last month and discovered she has no more of the symptoms she once had. I give her one chew each evening after dinner and she loves them! I break one in half and ask her to shake a paw or some other trick just for fun. I highly recommend these chews!
April 18, 2026
Unprompted review
Reply from PetLab Co. - US
Hi Lyn, we're so glad to hear about your Corgi's progress and we'd love to hear about more updates as she continues on her Allergy and Immune Chews. Please reach out with any questions, concerns or updates!
Best regards,
PetLabCo.®
The delivery service put it in the…
The delivery service put it in the driveway. It was driven over
May 2, 2026
Reply from PetLab Co. - US
Hi John, thank you for taking the time to leave this feedback and we're sorry to hear about this delivery experience. We've sent you an email to further assist with this, we're available via email and phone. We're happy to help, we look forward to hearing from you!
Best regards,
PetLabCo.®
Cancelled order and I'm still receiving…
Cancelled order and I'm still receiving and getting charged for them
April 21, 2026
Reply from PetLab Co. - US
Hi David, we're sorry to hear about this experience and we appreciate you taking the time to give us this feedback. We've sent you an email to further assist, we are available to help via email or phone. We hope to hear from you soon.
Best regards,
PetLabCo.®
Easy peasy
Easy peasy with no hassle. It comes every month before I run out and I never have to think about it.
May 2, 2026
Reply from PetLab Co. - US
Hi Gate, thanks for leaving this review and we're so glad to hear the subscription process has been working for you! Please reach out if you have any questions or concerns, we're always happy to help!
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi there, we're glad to hear about this positive experience and we appreciate you taking the time to leave us a review. We'd love to continue to hear about your dog's progress so please feel free to update us! Please don't hesitate to reach out to us should any questions or concerns arise!
Best regards,
PetLabCo.®
Didn’t received delivery notice
April 24, 2026
Reply from PetLab Co. - US
Hi Shirley, thank you for taking the time to leave this feedback. We're sorry to hear about this and will definitely relay this to our team to ensure you get the proper notice moving forward. We're always happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Nathan, thank you for taking the time to leave this feedback. We have sent you an email to further assist with this. We're available via email, phone and chat to help with any questions or concerns. Look forward to hearing back from you.
Best regards,
PetLabCo.®
FedEx delivered my package and the…
FedEx delivered my package and the delivery driver was very courteous.
April 30, 2026
Reply from PetLab Co. - US
Hi Robert, thank you for this positive review. We love to hear that and this is the type of delivery experience we hope for all our customers. We're more than happy to help so please don't hesitate to reach out to us!
Best regards,
PetLabCo.®
I Cancelled this and it still showed up…
I Cancelled this and it still showed up Need Refund
April 30, 2026
Reply from PetLab Co. - US
Hi Tom, thank you for leaving this review and we're sorry to hear about this issue. We have sent an email to further assist you. We hope to hear from you soon! We're available via email and phone.
Best regards,
PetLabCo.®
Delivery person threw the package in…
Delivery person threw the package in front of my door instead of dropping it gently to my door
April 29, 2026
Reply from PetLab Co. - US
Hi Juvylyn,
We are so sorry you have had this experience. We can certainly understand why that would be upsetting. Thank you so much for bringing this to our attention.
Regards,
PetLabCo.®
Your use of "UNIUNI" has improved…
Your use of "UNIUNI" has improved delivery with photo displays by UNIUNI
April 29, 2026
Reply from PetLab Co. - US
Hi Donald,
We are so happy to hear that! Proof of delivery with a photo is always so helpful. We appreciate your feedback and are happy you are part of our community.
Regards,
PetLabCo.®
I have been trying to cancel this for…
I have been trying to cancel this for months, I no longer have a Dog. I am paying for something I don't need or want. If you can help with this it would be wonderful. Please help with canceling this auto order.
April 30, 2026
Reply from PetLab Co. - US
Hi Annette,
We are so sorry to hear about your experience. That is certainly not what we want for our customers. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Christie,
Thank you so much for your kind words! We know how important your dog’s supplements are, and making sure they arrive on time is a top priority. We’re grateful to be part of your dog’s wellness journey.
Regards,
PetLabCo.®
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