I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
Company replied
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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See what reviewers are saying
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... See more
Company replied
Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... See more
I used to pay $95 a month for allergy shots for my Corgi, who was experiencing itching, head shaking from ear itching, and paw licking. I started giving her Pet Lab Allergy and Immune chews about 3-4... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
395 reviews
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Great customer service and fast resolution
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email.
They took care of everything, canceled my order, and refunded my money without any issues. Everything felt easy, clear, and very professional.
I really appreciate how smoothly everything was handled. It gave me peace of mind, and I would definitely recommend them.
February 5, 2026
Reply from PetLab Co. - US
Hi Karen, thanks for taking the time to leave this review. We're glad to hear you had a positive experience. We're always happy to help so please feel free to reach out anytime with questions or concerns.
Best regards,
PetLabCo.®
I just happened to be leaving my house…
I just happened to be leaving my house when the delivery driver pulled up. He was very nice and polite. Handed me the package took a picture of me with the package and headed out.
Quick and professional
April 14, 2026
Reply from PetLab Co. - US
Hi Mark,
We're happy to hear that your delivery experience was quick and professional. We appreciate you taking the time to share your positive feedback about our service.
Best regards,
PetLabCo.
I received a probiotic chew for my dog…
I received a probiotic chew for my dog an,d it was so hardthat I could not cut it with scissors. I called Petco and with no hesitation, you sent another bottle that was what I needed so my dog could chew it. I also received 3 bags of salmon bites for my inconvience with I did not expect. I would highly recommend Petco Lab to anyone who has a pet and lookiing for good quality meds and treats. Thank you for understanding and helping me resolve this issue. You have a customer for the life of my dog.
Thank you.
April 16, 2026
Reply from PetLab Co. - US
Hi Nancy,
We're happy to hear that we could resolve the issue with the probiotic chew and that your dog can now enjoy it. We appreciate your recommendation and are committed to providing quality products for your pet's needs. Thank you for your feedback!
Best regards,
PetLabCo.
I love this product and the company.
I love this product and the company.
I want to cancel the subscription that is supposed to ship on the 27 of April. I don’t need 2 bottles every month for 1 small dog. Please help!
April 16, 2026
Unprompted review
Reply from PetLab Co. - US
Hi Kari,
We appreciate your feedback and are glad you love our product.
We're sorry to hear about the subscription issue. You can always manage our subscription by accessing your Customer Account Portal.
Could you please share your order ID so we can locate your account and assist you accordingly? We’re here to help with this.
Kind regards,
PetLabCo.®
I have auto shipping and love it
I have auto shipping and love it. My order comes in plenty of time for me needing it. Keep up the good work!
April 16, 2026
Reply from PetLab Co. - US
Hi Diane,
We're happy to hear that you love our auto shipping service and that your orders arrive promptly! We appreciate your positive feedback and will continue our efforts.
Best regards,
PetLabCo.
Received fast shipping!
April 16, 2026
Reply from PetLab Co. - US
Hi Jill, thanks for leaving this feedback! It's great to hear that you received your shipment quickly! Please feel free to follow up if any questions come to mind, we're always happy to help.
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Juanita, thanks for the feedback. We are glad to hear about your positive experience. Please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
They package
They package , process, shipped and delivered it with loving and caring hands.
April 2, 2026
Reply from PetLab Co. - US
Hi Heidi,
We're happy to hear that our care in packaging, processing, shipping, and delivery made a positive impression. Thank you for your kind feedback; we appreciate it!
Kind regards,
PetLabCo.
Reply from PetLab Co. - US
Hi Christopher,
Thank you for your 4-star review! We appreciate your feedback.
Best regards,
PetLabCo.
Reply from PetLab Co. - US
Hi AJ,
We appreciate you sharing your experience! We're happy to hear that our product is showing progress after a few weeks. We always encourage to use for at least 90 days consistently for optimal results.
Best regards,
PetLabCo.
It’s been one month since beginning our…
It’s been one month since beginning our PetLab journey. Minka loves her “beef” chews! As far as her scratching and biting at her body, she has curtailed somewhat. Looking forward to this second month journey and hoping her gut gets right! Thank you for caring about our pets (family)!💕
April 6, 2026
Reply from PetLab Co. - US
Hi Kathy,
We're happy Minka loves her chews! It's great to hear about her progress. We appreciate your kind words and are excited to continue supporting Minka's gut health journey. Thanks for considering us part of your family!
Best regards,
PetLabCo.
My pups probiotics always arrive right…
My pups probiotics always arrive right on time.
April 6, 2026
Reply from PetLab Co. - US
Hi Priscilla,
We're happy to hear that your pup's probiotics always arrive on time. We appreciate you taking the time to share your positive experience!
Kind regards,
PetLabCo.
I want to cancel all future orders
I want to cancel all future orders. I went on lne to move the date on the next shipment and you shipped product and charged me two days in a row. I no longer care to deal with your organization.
April 12, 2026
Reply from PetLab Co. - US
Hi James, thank you for taking the time to leave us this feedback. We are sorry to hear about this experience, we have sent you an email to better help resolve this issue. We hope to hear from you!
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Ervina,
We're happy to hear our process is simple for you. Our goal is to make our processes easy for our customers. Thank you for your feedback!
Kind regards,
PetLabCo.
PetLabCo is the Best
Get all my great products as scheduled and without any damages or problems.
April 6, 2026
Reply from PetLab Co. - US
Hi Laura,
We're happy to hear that your products arrived on time and in perfect condition. Thank you for sharing your positive experience; we appreciate your feedback!
Best regards,
PetLabCo.
WhDelivery close but not perfect been better on the porch.
While it would have been better to have the pkg left on the porch by the mailbox, at least they threw it over the fence and it landed on the side walk not on the lawn or un the bushes... no dog was around....
April 13, 2026
Reply from PetLab Co. - US
Hi there, thank you for this feedback! We will be sure to speak to our team and look into this.
Best regards,
PetLabCo.®
Consistent delivery for a quality…
Consistent delivery for a quality product that we can count on each time. Thank you!
April 13, 2026
Reply from PetLab Co. - US
Hi Dina,
We're happy to hear that you can consistently rely on our quality product and delivery. Thank you for your positive feedback; it means a lot to us!
Best regards,
PetLabCo.
My dog has no issues since she’s been…
My dog has no issues since she’s been taking the pro life for her tummy. Thank you so much.
April 6, 2026
Reply from PetLab Co. - US
Hi Lorriane,
We're so happy to hear that the product has provided your dog comfort! Thank you so much for sharing this positive experience; we appreciate your feedback.
Best regards,
PetLabCo.
Reply from PetLab Co. - US
Hi Lou,
We are so sorry for your loss. Our team will be reaching out to you to provide assistance.
Warm regards,
PetLabCo.
I was impressed on how easy it was to…
I was impressed on how easy it was to place my order on line and how quickly I received it.
April 13, 2026
Reply from PetLab Co. - US
Hi Louise,
We're happy to hear that placing your order online was easy and that you received it quickly. Thank you for your positive feedback; we appreciate it!
Best regards,
PetLabCo.®
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