I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
Company replied
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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See what reviewers are saying
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... See more
Company replied
Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... See more
I used to pay $95 a month for allergy shots for my Corgi, who was experiencing itching, head shaking from ear itching, and paw licking. I started giving her Pet Lab Allergy and Immune chews about 3-4... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
395 reviews
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Received this month’s treats just when…
Received this month’s treats just when I ran out of last month’s supply. I think it is important that Cujo has a reliable source for his tablets, and he does with PetLab!
April 11, 2026
Reply from PetLab Co. - US
Hi Debby,
We're happy to hear that Cujo's order arrived right on time! We appreciate you trusting us to be a reliable source for his supplements. It means a lot to us that you and Cujo are happy with our service.
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Donna,
We're happy to hear that your order's delivery met your expectations. Thank you for letting us know about your experience.
Kind regards,
PetLabCo.®
Sent 7 months of dental product
Sent 7 months of dental product. Do not order from this company. They drain your pocketbook by sending 8 months supply and you pay for it at same time. Thought this was a subscription, not a way to have you pay for all at same time
March 21, 2026
Reply from PetLab Co. - US
Hi Joanne, thank you for reaching out and letting us know. Our team has looked into this and found a duplicate subscription. We have reached out to you via email to help get things resolved, and if there is anything else we can do to assist, we are here for you.
Best regards,
PetLabCo.®
No problems
No problems. I was on the porch and delivery driver was very couteous and smiled. Kudos!!
April 12, 2026
Reply from PetLab Co. - US
Hi Cathy,
We're happy to hear that our delivery was seamless and that you appreciated our delivery partners courteous service and friendly smile. Thank you for your positive feedback!
Kind regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Susan,
We're happy to hear our deliveries are delivered on time. We appreciate your positive feedback and your time.
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Marlene, thank you for taking the time to give us your feedback. We are more than happy to assist with your subscription. We have emailed you and look forward to hearing back from you!
Best regards,
PetLabCo.®
I currently have 6 jars of your product…
I currently have 6 jars of your product for one dog. I have tried to delay delivery several times and have not been able to. I have enough product to last to the end of the year and I am not happy about the extra expense from your oversight.
Lindy in Portland
April 5, 2026
Reply from PetLab Co. - US
Hi Lindy,
Thank you for sharing your experience. Our team will be more than happy to help you get your subscription adjusted accordingly. We have sent you an email, and we hope to hear from you soon!
Your pet health partner,
PetLabCo.®
The chews that I get seem to be harder
The chews that I get seem to be harder, not as pliable and easily breakable as before. Are they stale or do they have less moisture in them?
April 5, 2026
Reply from PetLab Co. - US
Hi Joan,
Thank you for sharing your experience. We would like to better understand what may have happened, so we have sent you an email. We look forward to assisting you further.
Kind regards,
PetLabCo.®
I became aware that I was running out…
I became aware that I was running out of my supply. I went online and asked for a shipment to be sent quickly. I got it in time to avoid missing treatments.
April 2, 2026
Reply from PetLab Co. - US
Hi Polly,
We appreciate you taking the time to share your experience. We're happy to hear that our prompt shipment ensured you didn't miss any treatments. Thank you for your feedback.
Kind regards,
PetLabCo.®
My Doggie 's Favorite
Yes, the package sent to us arrived on time, delivered right outside my door, not in the mailbox. I preferred it that way so that I can see it right away once it arrives.
We like to suspend the monthly delivery of the probiotic from PetLab for 3 months. We still have more than enough stocks of the product as of now. I have only 1 dog. Although I give her 3 pieces a day, still we have extra stocks right now.
April 11, 2026
Reply from PetLab Co. - US
Hi Rocheflome,
We appreciate you letting us know your package arrived on time and at your door. We're also happy to assist with pausing your subscription for three months. Our team will be reaching out to you. Thank you for your feedback.
Kind regards,
PetLabCo.
Reply from PetLab Co. - US
Hi Shawn,
We're happy to hear that you have no complaints with our products and service! We appreciate your positive feedback.
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi there,
We're happy to hear that your product was delivered to you without any problems. Thank you for your positive feedback; we appreciate it.
Best regards,
PetLabCo.®
Reply from PetLab Co. - US
Hi Soraya,
We are so glad to hear that our product is contributing to the positive changes in your dog's health! We appreciate you sharing your great experience with us.
Best regards,
PetLabCo.®
Delivered regularly to same spot.
November 22, 2025
Reply from PetLab Co. - US
Hi Stuart,
We're happy to hear that your deliveries are consistent! Thank you for letting us know that you're satisfied with our service.
Best regards,
PetLabCo.®
I can't afford this anymore
I can't afford this anymore. Please cancel my order to receive them. Thank You so much!!!!!
April 2, 2026
Reply from PetLab Co. - US
Hi Linda,
We're sorry to hear this. Our team will be reaching out to you to have this resolved as soon as possible.
Kind regards,
PetLabCo.
Since I’ve started my 12 1/2 year old…
Since I’ve started my 12 1/2 year old lab on the chewies for hip and joints. My dog is able to get up with ease, play again and really be spunkier than he’s been in a couple years.
April 3, 2026
Reply from PetLab Co. - US
Hi there,
We're happy to hear that our hip and joint chews have improved your dog's mobility and energy levels. It's wonderful knowing he's getting up with ease and enjoying playtime again. Thank you for sharing this positive feedback!
Kind regards,
PetLabCo.®
I don’t want this anymore
I don’t want this anymore - they always send almost expired product - keep your old crap - I don’t want it!
April 10, 2026
Reply from PetLab Co. - US
Hi Carrie,
We're very sorry you received a near-expired product. We appreciate your feedback.
Our team will be reaching out to look into this for you. We truly appreciate you bringing this to our attention.
Kind regards,
PetLabCo.
Reply from PetLab Co. - US
Hi Curtis,
We're happy to hear that your dogs love our products! Thanks for your positive feedback; it means a lot to us.
Kind regards,
PetLabCo.®
Since they switched to the new Blue…
Since they switched to the new Blue container for the anal gland support powder, I have issues with the powder ending up all in the threads of the lid. It's very messy and wasting the product that is expensive. Also, the little scoop has been at the bottom of the container almost every time I get my order. It's very hard to get the scoop out without wasting the expensive product for my dog. I really wish they would switch back to the old white container. I never had these issues. Also, the last two containers I have received, the product has been full of hard clumps of the powder. This makes me wonder if there is moisture getting in somehow and also makes it difficult to get the correct dosage for my dog. Please switch back to the old white container. This blue one is messy and all around has not been a good experience.
April 2, 2026
Reply from PetLab Co. - US
Hi Ashley,
We appreciate you bringing these issues to our attention. We're sorry to hear that you've had a difficult experience with the new container, the scoop, and the clumping.
Our team will be reaching out to look into this for you. We truly appreciate you bringing this to our attention.
Kind regards,
PetLabCo.
Reply from PetLab Co. - US
Hi Catherine,
We're happy to hear that Cole has wonderful teeth! Thank you for sharing this positive feedback with our team; we appreciate it.
Best regards,
PetLabCo.
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