Have been using Pet lab on all my 6 labs for over 25 years, it helped them live a longer healthier life to 15 years. We now have a 5 yr old silver lab and continuing with him to keep him strong & hea... See more
Location
Switch locationONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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I'm being asked and reminded to please rate the dog dental powder I got about a month ago, but there hasn't been time to find out if is effective or not. I can say ordering and delivery were fine, and... See more
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Sneaky website, automatically signs you up for recurring subscriptions of multiple products I didn't order. They make it difficult to cancel to. Not sure how I enrolled for subscriptions without ever... See more
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My dog has been taking the allergy and prebiotic chew for about 9 months now. Before finding these, she was having constant digestive issues that I couldn’t get to the bottom of. After a few months of... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, United States
4.0
Great
703 reviews
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My Pet Lab Trial
I was told of a huge fee to clean and pull a tooth in my Chihuahua. My daughter was using a Pet Lab product for her dog so I decided to try it. After 3-4 mos of using the dental powder, I am not smelling his breath as before. I feel his teeth and gums are better. I am very happy with this product knowing that I have improved my dog’s health.
June 15, 2026
Reply from PetLabCo. - US
Hi Kattie,
Thank you so much for sharing your experience! We are so happy to hear you are seeing the benefits for your Chihuahua. We appreciate you and your daughter being a part of our community.
Regards,
PetLabCo.®
After I received my first order
After I received my first order, I asked for you to cancel my order because my dog wouldn’t have anything to do with eating it…I have sent several notes to STOP sending me orders and send me a address so I can send them back and get a refund..I have yet to hear from anyone and I’m very disappointed that someone has not reached out to give me this information..
May 31, 2026
Reply from PetLabCo. - US
Hi Patsy,
We are very sorry to hear your messages have not reached us as intended. We can be contacted here:
Email: help@thepetlabco.com
Phone: 1-866-473-8522
Someone from our Customer Experience team will follow up with you shortly to provide further support. Thanks for bringing this to our attention.
Regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Francisco,
We are so happy to hear that. Thank you so much for taking the time to share your experience. Please don't hesitate to reach out to us should you need any assistance.
Regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Mary Jean,
Thank you so much for sharing your experience. We are thrilled your orders have been delivered on time and right to your door! We know just how important this is when it comes to your pet's supplements. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Never received the shipment that was to…
Never received the shipment that was to be sent in Late May
June 1, 2026
Reply from PetLabCo. - US
Hi Chris,
We are very sorry to hear you did not receive your order. We would be happy to look into what happened here. Someone from our Customer Experience team will follow up with you shortly to provide support.
Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Randy, thank you for leaving this positive review, we appreciate this feedback. We're here and happy to help so please feel free to follow up with us if any questions or concerns arise.
Best regards,
PetLabCo.®
Everything I have ordered has been…
Everything I have ordered has been correct and delivered on time.
May 30, 2026
Reply from PetLabCo. - US
Hi Rick, we're happy to hear about your great delivery experience. We appreciate your positive feedback. Please don't hesitate to reach out with any questions or concerns, we're always here and happy to help. We're available via phone, email and chat.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
We appreciate your positive feedback and are glad you enjoy our product. Thank you for taking the time to leave this review! Please feel free to reach out with any questions or concerns, we're happy to help!
Best regards,
PetLabCo.®
The probiotics were delivered right to…
The probiotics were delivered right to my door… thank you,
M Hunter
June 4, 2026
Reply from PetLabCo. - US
Hi Michele, we appreciate your positive feedback! We're glad to hear about your great delivery experience. We're always here and happy to help so please don't hesitate to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
Clear communication about delivery and…
Clear communication about delivery and delivered as expected
June 5, 2026
Reply from PetLabCo. - US
Hi Lea, thank you for your kind feedback! We love hearing these positive experiences! Please feel free to reach out with any questions, concerns or updates with your pup. We're always here and happy to help!
Best regards,
PetLabCo.®
I have been using the Petlab co.
My pups have been using the Petlab co. ProBright Advanced for Med. Dogs for over 3-months from April 2026, with NO improvement with teeth being cleaner and oral odor improvement. Been using this in conjunction with the Petlab co. probiotic for med. Dogs. Overall this ProBright has been a waste of money. Will update if there is any improvement.
April 1, 2026
Unprompted review
Reply from PetLabCo. - US
Hi Dakota, we appreciate you taking the time to leave us this feedback. We're sorry to hear you didn't see the desired results. We've sent you an email to further assist you with this, we're also available via phone and chat. We look forward to resolving this for you.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Burlon, thank you for sharing this positive review. We're glad to hear about your good delivery experience. We're always happy to help so please don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Rebecca, thank you for leaving this positive review! We're glad to hear about this great experience. We're always happy to help so please feel free to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Product is great
Product is great. Gave relief to my dog from allergies. Don't want to stop them because of the return of allergies is not an option. Service is good but placement of packages vary. Our dogs are inside so they pose no problem.
May 28, 2026
Reply from PetLabCo. - US
Hi Odessa, thank you for taking the time to leave this review. We are so happy to hear your dogs are enjoying the product. We appreciate your feedback regarding package placement and will share it with our team. We're always here and happy to help.
Best regards,
PetLabCo.®
Reply from PetLabCo. - US
Hi Florence,
We are thrilled you have found the updates helpful. Thank you so much for sharing your experience. We are so happy to have you in our community!
Regards,
PetLabCo.®
works for us!
We have been using the powder and it has been very useful for our 12 year old puppy. It hasn't worked a well on the back teeth but maybe more time is needed.
June 11, 2026
Reply from PetLabCo. - US
Hi Marcia,
Thank you so much for sharing your experience. We are thrilled you are seeing the benefits for your 12 year old pup.
Typically, our customers report the best results after 90 days of consistent use, as is common with supplements.
Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Regards,
PetLabCo.®
PLEASE CANCEL MY SUBSCRIPTION
I have not received the order because I canceled my subscription
June 4, 2026
Reply from PetLabCo. - US
Hi Nancy, thank you for taking the time to leave this review. We're sorry for the frustrations this has caused and we have sent you an email to further assist with this. We're also available via phone and chat. We hope to resolve this for you soon.
Best regards,
PetLabCo.®
The communication is good
June 3, 2026
Reply from PetLabCo. - US
Hi Darlene, thank you for your positive feedback. We're always here and happy to help so please don't hesitate to reach out to us with questions or concerns.
Best regards,
PetLabCo.®
you processed my order too soon
I still have half a container from the previous order. You processed my order too soom.
June 8, 2026
Reply from PetLabCo. - US
Hi Alfonzo, we appreciate your feedback and understand your concern about the timing of your recent order. We're sorry for the inconvenience this has caused, we do send out a reminder email 7 days in advance to give extra time to adjust the next auto ship date. We've sent you an email to further assist with this, we're also available via email and chat. We hope to hear from you.
Best regards,
PetLabCo.®
3.54
1. Website User Experience (UX) & Design
The Good: The website is incredibly polished, modern, and easy to navigate. It uses high-quality imagery, clear text, and simple category breakdowns (Gut Health, Dental, Skin & Coat, Joint Mobility). The mobile shopping experience is seamless, and checking out is very straightforward.
The Catch: The site is heavily optimized for conversion and upselling. It uses classic e-commerce pressure tactics, such as prominent "Subscribe & Save" defaults (which auto-enroll you into recurring shipments) and bundling recommendations. If you aren't paying close attention at checkout, you might inadvertently sign up for a monthly auto-ship program.
2. Product Transparency & Ingredients
The Good: They clearly list their primary active ingredients (like specific probiotic strains, glucosamine, or salmon oil) and market them in highly palatable, easy-to-administer soft chews.
The Catch: Many of their products are sold as "convenience bundles" or broad-spectrum multivitamins rather than targeted clinical treatments. This means the actual dosage of certain high-value active ingredients can sometimes be lower than what you would get from a strict, vet-prescribed therapeutic supplement. Furthermore, because they are flavored soft chews, they include a significant amount of "excipients"—the non-active binders, flavorings, and texturizers required to form the chew—which add extra calories and might occasionally trigger reactions in dogs with hyper-sensitive stomachs.
3. Pricing and Value for Money
The Good: They frequently offer discounts, first-time buyer promos, and free shipping on bundles.
The Catch: On a standalone basis, PetLab Co. is expensive. You are paying a heavy premium for their branding, convenience, and flavoring. Many pet parents find that they can purchase identical clinical-grade active ingredients (like standard veterinary probiotics or joint supplements) from older, more established veterinary brands for a fraction of the per-serving cost.
4. Real Customer Feedback & Common Pitfalls
Efficacy: Reviews across the web are highly mixed, which is normal for supplements. Many owners report genuine improvements in their dogs' itching, breath, or digestion. Others report that their dogs refused to eat the chews or experienced mild upset stomachs.
The Subscription Trap: The most frequent and loudest complaints against the company aren't about the products themselves, but about their billing and customer service. Many consumers complain about the difficulty of canceling the automated subscription service once it starts, experiencing unexpected charges or delayed customer support responses when trying to halt shipments.
June 9, 2026
Unprompted review
Reply from PetLabCo. - US
Hi there,
We appreciate you taking the time to share such a detailed and thoughtful review of your experience. We value your comprehensive feedback regarding our website, product transparency, pricing, and common customer concerns.
We've found it usually takes 90 days of the recommended daily dose to see potential benefits. That's normal for any supplement. We offer our subscription plans to save customers money while allowing their pets time to try the product.
Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the subscription option is selected and not toggled off during checkout.
Thank you again for taking the time to share and for being a part of our community!
Regards,
PetLabCo.®
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