Removed - Business Sold Reviews 71

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Amazing team at The Pet’s Hotel! Skyla is always so excited to go back, and is always really happy and settled when we collect her. They keep us informed if there’s any issues and always give a grea... See more

Rated 5 out of 5 stars

From start to finish, the Pets Hotel is exceptional. Staff are wonderful, dedicated animal lovers who welcome your pet with lots of cuddles. The facilities are clean and well maintained. The bonus... See more

Rated 1 out of 5 stars

Firstly the Pethotel said we did not have a booking, then they found the booking. Our pet was at the Pethotel for 2 weeks, he looked like a stray dog when we fetched him, lost about 5 kg. Will not rec... See more

Company replied

Rated 5 out of 5 stars

Amazing staff & warm enclosure, we were able to take all his home comforts which definitely made him feel safe & secure. I highly recommend The Pet Hotel, the price & facility is well above others... See more

Company replied

3.7

Average

TrustScore 3.5 out of 5

71 reviews

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Rated 5 out of 5 stars

Our 2 Shih Tzus were happy and settled…

Our 2 Shih Tzus were happy and settled when we picked them up after a week at Pets Hotel. The staff were great and when we rang to check up on our puppies during their stay the staff knew our dogs and were happy to share what was happening with them. Clean, organised and friendly and great value for money. We have already booked in for another stay.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Love this place

Love this place. More importantly, our dog loves this place! Easy checkin (tho it would be nice if they stored your details so you could login once and after that merely put on the ned dates needed). Dropping larry off is a breeze. Very happy.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant Facility

From start to finish, the Pets Hotel is exceptional. Staff are wonderful, dedicated animal lovers who welcome your pet with lots of cuddles. The facilities are clean and well maintained. The bonus with this inner city boarding facility is "Central Bark" - an indoor playroom for dogs full of great play equipment and lots of other dogs so there's lots of time for socialisation. You can even log into their live streaming and see Central Bark in action and your dog having the time of its life --- and not missing its owner!!

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

The team at The Pets Hotel are amazing

The team at The Pets Hotel are amazing. We've been taking our dog in for overnight stays and daycare since he was just a pup; and he loves it there. The team is super friendly, have gotten to know us and our dog - and do whatever they can to make the whole process simple and easy. I couldnt reccomend The Pets Hotel more highly.

December 12, 2019
Unprompted review
Rated 1 out of 5 stars

Tried calling for 30 minutes no answer

Tried calling for 30 minutes no answer. When I got through they couldn’t answer question about basic info on the website

December 12, 2019
Unprompted review
Removed - Business Sold logo

Reply from Removed - Business Sold

Hi Robyn and Christine. I do apologies for the issues regarding communication. I will let the team know and ensure the they refresh their knowledge of our facility.

Rated 5 out of 5 stars

You guys are amazing <3

You guys are amazing <3
Thank you for looking after and loving Gatsby for so many years. Looking forward to many more years of drop offs and pick ups :)

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

I was very concerned to leave my liltte…

I was very concerned to leave my liltte Molly as she was only 3 and a half mths old.
She spent 2 nights at The Pets Hotel .
A little buddy was chosen to share her room and to sleep with, which I felt was very special.
The staff are absolutely fabulous and we will definitely come back when the need arises.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! We have taken our Rhodesian Ridgeback girl to the pets hotel twice a week for past year and half and she has always been in good hands. It's been a great way for our girl to socialise and burn some steam but more importantly we know she is safe while we are at work. On occasions getting bathed and nails clipped which the guys did a great job.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent team of people at Pet Hotel

My dog Olly always comes home happy and smelling fresh after his visit to Pet Hotel! It's reassuring for me to know he's being looked after in a safe environment by a caring team of people when I'm away.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

First Class

Our dog has attended the Pets Hotel on a weekly basis for approximately two years - also for longer stays at different intervals.
At all times the staff, the amenities and the pastoral care has been outstanding.

December 12, 2019
Unprompted review

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