The PharmPet Co Reviews 883

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service and competitive pricing, often noting significant savings compared to other options. Many appreciate the ease of the ordering process, especially when dealing with prescriptions, and highlight the excellent communication and helpful customer service. However, some customers experienced issues with order processing and delivery times, with a few reporting delays or unfulfilled orders. There were also occasional concerns regarding product packaging, with some items arriving slightly damaged.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

People report ambiguous experiences with order. Many customers praise the easy ordering process, quick... See more

Product

Customers had ambiguous experiences with product. Many reviewers praised the competitive pricing and quick... See more

Price

Customers consistently note positive experiences with price, highlighting competitive pricing that is often... See more

Service

Reviewers mention positive feedback about service. Many customers praise the quick, professional, and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering, prompt delivery, bag was slightly damaged on arrival (small cuts in bag which probably happened during packing/delivery) but food ok. Would order again

Rated 4 out of 5 stars

Quick delivery. Only issue is arrived in a jiffy bag and small cardboard box would be better to save the product capsules from crush damage

Rated 4 out of 5 stars

I specifically wanted to post a review regarding my recent purchase, as some of the latest reviews here showed bad experiences - I would like to state that my recent purchase went smoothly, and the p... See more

Rated 4 out of 5 stars

The price of the products are very good, compared to buying from a vet. The speed of delivery has greatly improved recently.


Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

883 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Arrived quickly

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit it was despatched and delivered quickly. I will be using these again

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

My dog has just been diagnosed with…

My dog has just been diagnosed with Diabetes
1st time ordering form The PharmPet Co
Ordered Vetpen cartridges & needles
Sent needles but no cartridges ??
No email asking if i still wanted all the order ??
No phone call saying they have ran out of the cartridges ??
What is the point of sending the needles without the cartridges ??
Got 100 needles & no Vetpen cartridges
My dog needs CANINSULIN
She's going to have to suffer for longer now because of them
No communication
Total waste of money for the needles that i can't use without the Cartridges
I won't be ordering again

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good all round service

Easy to order and upload prescriptions, very quick delivery and good communication throughout. I’ve used PharmPet for some time now and have always found the service excellent.

April 29, 2026
Unprompted review
Rated 3 out of 5 stars

This is the second time I have had…


Update:- I have been refunded based on that I’ve changed my star rating..,This is the second time I have had problems with PharmPet Co 😤 stating vet prescription not correct or written properly!!
I went back to Vets and contacted other telephone and emailed Pet Pharmacy’s to check… there is nothing wrong with the prescription!!
Your loss it’s a good job it was only the Advocate Spot on treatment I ordered, I’ve now got to wait for refund.
Won’t be using you again it’s too much stress.

May 5, 2026
Unprompted review

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