The PharmPet Co Reviews 895

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent delivery service, noting that orders arrive promptly and are well-packaged. Many appreciate the competitive pricing, finding products significantly cheaper than alternatives, and commend the overall service for being efficient and helpful. The ordering process is often described as easy, especially for prescription items. However, some customers were dissatisfied with the product's condition upon arrival, mentioning issues like damaged packaging or crushed items. A few other people also felt that the delivery charges were too high or that the promised delivery times were not met, leading to frustration and delays.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency, with... See more

Order

People report positive experiences with order, highlighting the ease and speed of the ordering process. Many... See more

Product

Users describe ambiguous interactions with product. Many customers praise the competitive pricing and fast... See more

Price

Clients share positive opinions on price, finding them competitive and often significantly cheaper than... See more

Service

Customers had positive experiences with service, often praising the quick, professional, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering, prompt delivery, bag was slightly damaged on arrival (small cuts in bag which probably happened during packing/delivery) but food ok. Would order again

Rated 4 out of 5 stars

Quick delivery. Only issue is arrived in a jiffy bag and small cardboard box would be better to save the product capsules from crush damage

Rated 4 out of 5 stars

I specifically wanted to post a review regarding my recent purchase, as some of the latest reviews here showed bad experiences - I would like to state that my recent purchase went smoothly, and the p... See more

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more


Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

895 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good all round service

Easy to order and upload prescriptions, very quick delivery and good communication throughout. I’ve used PharmPet for some time now and have always found the service excellent.

April 29, 2026
Unprompted review
Rated 3 out of 5 stars

This is the second time I have had…


Update:- I have been refunded based on that I’ve changed my star rating..,This is the second time I have had problems with PharmPet Co 😤 stating vet prescription not correct or written properly!!
I went back to Vets and contacted other telephone and emailed Pet Pharmacy’s to check… there is nothing wrong with the prescription!!
Your loss it’s a good job it was only the Advocate Spot on treatment I ordered, I’ve now got to wait for refund.
Won’t be using you again it’s too much stress.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to contact by phone and my order arrived very quickly - leaving my vet’s prescription online with them means i only need to order a month at a time without a new prescription each time - great service!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, friendly, helpful customer service from Vicki.

The size of bottle I needed was out of stock but she was very keen to help find a solution.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a large quantity of cat…

I ordered a large quantity of cat litter, was a very good price. It arrived within two days of placing the order and was well packaged in sturdy boxes and was 2 bags per box so I could actually lift them (unlike other some other companies!) Would definately use again in the future.

April 28, 2026
Unprompted review

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