The PharmPet Co Reviews 898

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy ordering process, prompt delivery service, and competitive pricing, often noting significant savings compared to other options. Many appreciate the efficient communication and the overall excellent service provided. However, some people were dissatisfied with certain aspects of their experience, specifically mentioning issues with product packaging leading to damage, and occasional delays or problems with delivery, even when extra fees were paid for expedited shipping. A few customers also reported difficulties with prescription requirements and customer service interactions.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the online ordering process... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the products, noting their... See more

Service

Consumers find service to be positive, with many praising the quick, professional, and efficient service,... See more

Price

Users describe positive interactions with price, consistently finding competitive pricing for prescription... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy ordering, prompt delivery, bag was slightly damaged on arrival (small cuts in bag which probably happened during packing/delivery) but food ok. Would order again

Rated 4 out of 5 stars

Quick delivery. Only issue is arrived in a jiffy bag and small cardboard box would be better to save the product capsules from crush damage

Rated 4 out of 5 stars

I specifically wanted to post a review regarding my recent purchase, as some of the latest reviews here showed bad experiences - I would like to state that my recent purchase went smoothly, and the p... See more

Rated 4 out of 5 stars

The price of the products are very good, compared to buying from a vet. The speed of delivery has greatly improved recently.


Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

898 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I ordered a large quantity of cat…

I ordered a large quantity of cat litter, was a very good price. It arrived within two days of placing the order and was well packaged in sturdy boxes and was 2 bags per box so I could actually lift them (unlike other some other companies!) Would definately use again in the future.

April 28, 2026
Unprompted review
Rated 4 out of 5 stars

Easy ordering

Easy ordering, prompt delivery, bag was slightly damaged on arrival (small cuts in bag which probably happened during packing/delivery) but food ok.

Would order again

April 22, 2026
Unprompted review
Rated 4 out of 5 stars

Quick delivery

Quick delivery. Only issue is arrived in a jiffy bag and small cardboard box would be better to save the product capsules from crush damage

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

The website was easy to navigate

The website was easy to navigate, the price was competitive with other websites, then the process of buying was very quick and simple and the medication I’d ordered came very quickly. I’m very pleased and will order from you again.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

I have used PharmPet for a couple of years now, and have found the system easy to use. They also have a fast turn around from putting in the prescription to arriving at our house. Would recommend them to anyone.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Prescription medication

We recently placed an order for some heart tablets for our elderly dog Toby, we found the site and the price was very competitive, the ordering was very easy and delivery was within a few days, we will definitely be using this company again.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

First time ordering from The PharmPet…

First time ordering from The PharmPet Co & I was very impressed.
Very easy to navigate the website, ordering & delivery were straightforward, no issues whatsoever.
I would highly recommend this company.. Will definitely be using them again…

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service. I ordered mange meds for a fox and easily got through to an adviser over the phone for help with filling in the online form. Quick delivery.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, honest, trustworthy and if you're ever worried about doing something wrong on your order, a quick phone call to one of their team and it gets sorted then and there..id recommend Pharmpet to anyone

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Just received my second order of…

Just received my second order of Thyronorm Oral Solution for my cat. The Pharmpet Co was recommended by my son. The first bottle I got from the vets cost £134. From yourselves only £54 that included postage. Well worth getting a prescription from the vets to use with PHARMPET. Very fast delivery and packaging first class.

April 6, 2026
Unprompted review

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