The Premium Fragrance Reviews 

159
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the delivery service is exceptionally prompt, efficient, and well-managed across multiple successful orders placed. Many people also deeply appreciate the pleasant fragrances, noting they offer fantastic value compared to much more expensive designer brands available. Additionally, buyers often express loyalty by returning to purchase their favorite items multiple times. Some reviewers were not happy with the customer service team, experiencing a complete lack of response when attempting to get in touch. Others mentioned that certain scents were disappointingly weak, failing to linger or last for more than a brief period after application.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are impressed, praising... See more

Delivery service

Consumers find delivery service to be generally quick, prompt, and convenient with free options. Reviewers... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration with unreturned emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased this as supposed to be similar to TF White Patchouli and although a pleasant powdery fragrance, I find it is nothing like White Patchouli, (I still have some of actual, I am able to com... See more

Company replied

Rated 2 out of 5 stars

I would like to see more information printed on the box and bottle..How much is in the bottle, the different notes of the perfume, The Name of the fragrance in bigger letters,not just stuck on the... See more

Rated 5 out of 5 stars

Very pleased with my white musk car freshener. It seemed weak at first until i let the lid soak some perfume up (accidentally as it fell on the floor for 5 mins) and now the car smells just right.


Company details

  1. Perfume Store

Written by the company

Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.


Contact info

3.3

Average

TrustScore 3.5 out of 5

159 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(159)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

CAN'T SMELL ANYTHING

Order made on 16/11/25 the product arrived on time. However after numerous emails to them no one has had the decency to respond back. I have had the car fragrance in my car for almost a week now and I can't smell anything. I have decided to go to trading standards to sort this out

November 17, 2025
Rated 5 out of 5 stars

Very pleased with my white musk car…

Very pleased with my white musk car freshener. It seemed weak at first until i let the lid soak some perfume up (accidentally as it fell on the floor for 5 mins) and now the car smells just right.

October 6, 2025
Rated 2 out of 5 stars

Not very good packaging

I would like to see more information printed on the box and bottle..How much is in the bottle, the different notes of the perfume, The Name of the fragrance in bigger letters,not just stuck on the bottom of the bottle..I was very disappointed with the over all looks of the packaging

October 9, 2025
Rated 1 out of 5 stars

The fragrance is absolutely awful .

The fragrance is absolutely awful .. it's like an air-freshner in a cheap motorway toilet..

I actually asked family,y & my neighbours to comment on the scent ..
Each & everyone described the perfume in a very unsavoury manner..

I'm extremely disappointed.. wasted my money ..

October 8, 2025
Rated 1 out of 5 stars

Lack of Customer Sevice

I purchased TF White Patchouli which was not that similar. I also bought 2 bottles and received one in the post with a note to say another one will be sent. Not received so have emailed twice with no response! Now going to credit card company to get a refund. Avoid!

Thanks for your 'automated' response. I have emailed twice and received no response.

September 17, 2025
Unprompted review
The Premium Fragrance logo

Reply from The Premium Fragrance

Dear Customer,

We’re really sorry to hear about the trouble with your order. That’s not the experience we want for our customers, and we completely understand how frustrating it must’ve been.

We’d never want anyone to feel like they wasted their money, which is why we have a 30-day refund or exchange policy in place.

Please drop us an email at help@thepremiumfragrance.co.uk, and we’ll do our best to get this sorted for you quickly.

Thank you for sharing your feedback with us, it really helps us improve.

Warm regards,
The Premium Fragrance Team

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