The Premium Fragrance Reviews 

159
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the delivery service is exceptionally prompt, efficient, and well-managed across multiple successful orders placed. Many people also deeply appreciate the pleasant fragrances, noting they offer fantastic value compared to much more expensive designer brands available. Additionally, buyers often express loyalty by returning to purchase their favorite items multiple times. Some reviewers were not happy with the customer service team, experiencing a complete lack of response when attempting to get in touch. Others mentioned that certain scents were disappointingly weak, failing to linger or last for more than a brief period after application.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. While... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are impressed, praising... See more

Delivery service

Consumers find delivery service to be generally quick, prompt, and convenient with free options. Reviewers... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep frustration with unreturned emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased this as supposed to be similar to TF White Patchouli and although a pleasant powdery fragrance, I find it is nothing like White Patchouli, (I still have some of actual, I am able to com... See more

Company replied

Rated 2 out of 5 stars

I would like to see more information printed on the box and bottle..How much is in the bottle, the different notes of the perfume, The Name of the fragrance in bigger letters,not just stuck on the... See more

Rated 5 out of 5 stars

Very pleased with my white musk car freshener. It seemed weak at first until i let the lid soak some perfume up (accidentally as it fell on the floor for 5 mins) and now the car smells just right.


Company details

  1. Perfume Store

Written by the company

Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.


Contact info

3.3

Average

TrustScore 3.5 out of 5

159 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(159)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous smell

I was so tempted to smell the actual perfume so I bought the dupe and I love it.

August 13, 2024
Unprompted review
The Premium Fragrance logo

Reply from The Premium Fragrance

Dear jane,
Thank you for your feedback!

We’re so glad to hear that curiosity led you to try our inspired version and even happier that you loved it! Our goal is to create high-quality alternatives that capture the essence of the originals, and your experience is exactly what we strive for.

If you ever want to explore more scents or have any questions, feel free to contact us at help@thepremiumfragrance.co.uk. We’re always happy to help.

Warm regards,
Customer Support Team
The Premium Fragrance

Rated 5 out of 5 stars

Long lasting

The fragrance arrived quickly..
It smells exactly like it’s supposed to..
and lasts ..
would recommend “ New York “

August 6, 2024
The Premium Fragrance logo

Reply from The Premium Fragrance

Dear Janet,
Thank you for your feedback!

We’re thrilled to hear that your order arrived promptly and that New York matched your expectations perfectly. It’s great to know you found the scent long-lasting, just what we aim for!

If you need help choosing your next fragrance or have any questions, feel free to reach out at help@thepremiumfragrance.co.uk. We’d love to assist you again.

Warm regards,
Customer Support Team
The Premium Fragrance

Rated 5 out of 5 stars

Perfume/aftershave arrived very…

Perfume/aftershave arrived very quickly. Very good scents that last. Would buy again.

July 15, 2024
The Premium Fragrance logo

Reply from The Premium Fragrance

Thank you for your kind words!

We’re glad to hear your order arrived quickly and that you’re enjoying the long-lasting scent of your perfume/aftershave. It’s always great to know our customers would return for more, we truly appreciate your support!

If you ever need assistance or want help picking your next fragrance, feel free to get in touch at help@thepremiumfragrance.co.uk.

Warm regards,
Customer Support Team
The Premium Fragrance

Rated 5 out of 5 stars

Great product Great service

Great product Great service

July 15, 2024
The Premium Fragrance logo

Reply from The Premium Fragrance

Dear Mohammed,
Thank you for your lovely feedback!

We’re thrilled to hear you’re happy with both the product and our service. Your satisfaction means a lot to us, and we look forward to serving you again soon.

Warm regards,
Customer Support Team
The Premium Fragrance

Rated 5 out of 5 stars

Rich and Meditative

Very rich perfume and happy with the Tuscan leather which I tried. Truely an excellent one and would recommend it.
Great value for money.

July 13, 2024
Unprompted review
The Premium Fragrance logo

Reply from The Premium Fragrance

Thank you for your lovely feedback!

We’re so pleased to hear you enjoyed the Tuscan Leather-inspired fragrance. It’s great to know you were happy with the richness and quality, and that it offered great value for money. We're truly grateful for your recommendation.

If there’s ever anything we can assist you with, or if you'd like help exploring more fragrances, feel free to email us at help@thepremiumfragrance.co.uk, we're always here to help.

Warm regards,
Customer Support Team
The Premium Fragrance

Rated 5 out of 5 stars

Heaven scent!

Thank you for sending my beautiful perfume oil so promptly I can truly recommend your products will be trying more fragrances soon! Christine

July 8, 2024
The Premium Fragrance logo

Reply from The Premium Fragrance

Thank you so much for your kind words, Christine!

We’re delighted to hear that your perfume oil arrived promptly and that you’re enjoying it. Your recommendation means a lot to us, and we’re thrilled to know you’re planning to try more fragrances soon!

If you ever need assistance or suggestions, feel free to reach out to us at help@thepremiumfragrance.co.uk, we’re always happy to help.

Warm regards,
Customer Support Team
The Premium Fragrance

Rated 5 out of 5 stars

Prompt service and great product

Prompt service and great product. Will order again!!!

June 26, 2024
The Premium Fragrance logo

Reply from The Premium Fragrance

Thank you for your kind words!

We're delighted to hear you were pleased with both the service and the product. It means a lot that you'd consider ordering again, we truly appreciate your support.

If you ever need assistance or would like recommendations, feel free to reach out to us at help@thepremiumfragrance.co.uk.

Warm regards,
Customer Support Team
The Premium Fragrance

Rated 5 out of 5 stars

Perfume arrived very quickly and was so…

Perfume arrived very quickly and was so similar in smell to Alien as web site stated, but at a vastly reduced price!

June 26, 2024
The Premium Fragrance logo

Reply from The Premium Fragrance

Dear Laura,
Thank you for your lovely feedback!

We’re so pleased to hear your perfume arrived quickly and that you found the scent to be a great match to Alien, all while offering excellent value. That’s exactly what we aim for!

If you ever need assistance or would like to explore more fragrances, feel free to contact us at help@thepremiumfragrance.co.uk.

Warm regards,
Customer Support Team
The Premium Fragrance

Rated 3 out of 5 stars

I try their Black Orchid

I try their Black Orchid. It was good it felt like a combination of circuit twists and dark flowers. Its scent was long-lasting. Overall quality was good.

June 20, 2024
Unprompted review
The Premium Fragrance logo

Reply from The Premium Fragrance

Thank you for your feedback!

We’re glad to hear you enjoyed the long-lasting scent and unique blend of our Black Orchid-inspired fragrance. We appreciate your honest rating and are always looking to improve. If there's anything specific we can do to enhance your experience next time, feel free to reach out at help@thepremiumfragrance.co.uk.

Warm regards,
Customer Support Team
The Premium Fragrance

Rated 5 out of 5 stars

Lovely subtle smell in my car thank you.

Lovely subtle smell in my car thank you.

June 12, 2024
The Premium Fragrance logo

Reply from The Premium Fragrance

Dear Angieow,
Thank you for your feedback!

We’re glad to hear you're enjoying the subtle scent in your car. It's great to know our fragrance is making a difference in your space. If you’d like to explore more options or need any assistance, feel free to contact us at help@thepremiumfragrance.co.uk.

Best regards,
Customer Support Team
The Premium Fragrance

Rated 5 out of 5 stars

The premium fragrance is my go to…

The premium fragrance is my go to company for inspired by perfumes. They are by far the best then any alternative companies in the market. I love their Inspired Aventus For him and Halfeti. I have bought 7 time so far and been happy all the time.

July 15, 2023
Unprompted review
The Premium Fragrance logo

Reply from The Premium Fragrance

Dear Zbigniew,
Thank you for taking the time to share your experience.

We’re delighted to be your preferred choice for inspired fragrances. It's wonderful to hear that our versions of Aventus for Him and Halfeti continue to impress, and that you've been satisfied with every one of your seven purchases. Your loyalty and trust mean a great deal to us.

If you ever need assistance or wish to explore more from our collection, please don’t hesitate to reach out to us at help@thepremiumfragrance.co.uk.

Warm regards,
Customer Care Team
The Premium Fragrance

Rated 1 out of 5 stars

Sample smells like j’adore but the full…

Sample smells like j’adore but the full size bottle smells different, doesn’t resemble the sample let alone the original perfume.

June 10, 2024
The Premium Fragrance logo

Reply from The Premium Fragrance

Hi Azizun,

Thank you for your feedback, we are very sorry to hear there was an issue with the fragrance you have purchased.
I would love to help you resolve this, PARIS - Inspired by Jadore is one of our best sellers and we can only apologise you have received a faulty fragrance. Are you able to send our customer service team an email at help@thepremiumfragrance.co.uk and ask for 'Matt' and I will be able to assist you with this.

Kind Regards,
TeamTPF!

Rated 1 out of 5 stars

I purchased a Sauvage inspired car…

I purchased a Sauvage inspired car scent from this company. The scent was suspended from the rear view mirror. After two days use, the scent bottle became detached / fell from the screw top cap causing the contents to be spilled over the dash and upholstery. The cap now slips on and off rendering the item totally useless. I submitted a review to: thepremiumfragrance.co.uk giving them one star. It was never published on their Website - they only display five star positive reviews.
Avoid this company.

May 2, 2023
Unprompted review
The Premium Fragrance logo

Reply from The Premium Fragrance

We're truly sorry to hear about your experience and the inconvenience caused. This is certainly not the standard we aim to deliver, and we completely understand your frustration.

We take product quality and customer feedback seriously, and your concerns are important to us. Please reach out to our support team at help@thepremiumfragrance.co.uk so we can look into this further for you. If the item was faulty, we’ll be more than happy to assist with a refund or exchange in line with our returns policy.

We also appreciate your note regarding reviews. We never intend to filter genuine customer feedback, and we're currently reviewing our moderation process to ensure all voices are heard.

We hope to resolve this matter swiftly and restore your confidence in us.

Kind regards,
Customer Support Team
The Premium Fragrance

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