Therme Bucuresti Reviews 135

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were unhappy with their experience overall. Many people found the facilities overcrowded, making it difficult to enjoy the pools, saunas, and other amenities, often feeling more like a chaotic public swimming pool than a relaxing spa. Customers frequently reported issues with staff, describing them as rude, unhelpful, and unprofessional, particularly concerning inconsistent rule enforcement and lack of assistance. The pricing was also a common point of dissatisfaction, with many feeling that the high costs for entry and additional services did not match the quality of the experience, especially given the overcrowding and lack of free amenities like drinking water. However, some customers also noted that the facilities themselves were modern and well-maintained, with a good variety of pools and saunas, and some even had enjoyable massages and found certain areas to be quiet during off-peak times.

What people talk about most

Facilities

People report ambiguous experiences with facilities, with many reviewers expressing significant... See more

Staff

Users describe negative interactions with staff, with many reviewers reporting rude, unprofessional, and... See more

Service

Customers had ambiguous experiences with service, with some praising the team for keeping the spa running... See more

Location

Consumers find the location to be ambiguous, with some describing it as beautiful and easily accessible,... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding certain services and items to be expensive... See more

Reviews shaping this summary

Rated 1 out of 5 stars

STAY AWAY. We had bought whole-day tickets, but when we got there the line was extended all the way outside of the building, and a screen displayed "capacity reached, average waiting time 60 minu... See more

Rated 1 out of 5 stars

Cattle market with palm trees. Not relaxing at all as it’s overcrowded. Queued for an hour and 15 to book treatments to find they had almost sold out. No lifts, one of our party has mobility issues du... See more

Rated 1 out of 5 stars

One Star — and that’s being generous I honestly cannot believe the hype around Therme waterpark in Bucharest. This place is the definition of overpriced and overrated. For what they charge,... See more

Rated 1 out of 5 stars

The famous Bucharest spa… famous for disappointment If you enjoy wasting money, fighting crowds, and navigating pure chaos, congratulations, you’ve found your paradise. Overpriced: You pay lux... See more


Company details

  1. Wellness Center

Information provided by various external sources

Therme, cel mai mare complex de relaxare, wellness și entertainment din Europa, s-a deschis în București, la 10 minute de oraș.


Contact info

2.2

Poor

TrustScore 2 out of 5

135 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Very nice experience

Very nice experience. A bit crowded during weekends. Would really help if kids would not be allowed in all the areas. They tend to run around non stop.

May 16, 2019
Unprompted review
Rated 5 out of 5 stars

Very nice spa

Very nice spa. Clean water and polite staff. Parkings spots for tons of cars and video surveillence. Definetly recommend

August 10, 2018
Unprompted review
Rated 1 out of 5 stars

I initially rated Therme 5* but …

I initially rated Therme 5* but unfortunately I had to change my review due to an extremely unpleasant situation my friend went through at Therme, because of a very incompetent, untrained and misogynistic member of staff who treated her very disrespectfully. What's even worse is that she emailed Therme about the issue and she has never received an apology. Will never return and don't recommend it

November 28, 2017
Unprompted review
Rated 1 out of 5 stars

WOULD NEVER GO AGAIN

The place is nice,unseen.staff very poorly trained in customer skills plus attitude sucks from the front counter.i got the feeling they work against each othe not like a team.lifesavers are big womanizers,allways looking at young girls butts.mangers not very helpfull, in case of anything, they send u from 1 to another.NOT WORTH MY TIME.

September 12, 2017
Unprompted review
Rated 1 out of 5 stars

Rude staff members

Rude staff members. The place is super nice, and semi clean. But the service is horrible, staff members are having super bad attitudes and are not service minded at all.

June 9, 2017
Unprompted review
Show reviews in all languages. (135 reviews)

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