Thermo Technica Reviews 

212
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response and efficient handling of orders. Many people appreciate the fast delivery and the high quality of the products, which are often described as perfect fits and effective replacements. Reviewers frequently commend the helpful and knowledgeable staff, who provide valuable advice and support. However, some customers experienced significant issues with product functionality, reporting faulty items that leaked gas or water and did not work as expected. A few other people also felt that delivery times were not always met, leading to unexpected delays and additional costs for redirection.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the quick response and... See more

Product

People report positive experiences with the product, often noting its quality and how well it works.... See more

Service

Customers had positive experiences with service, with many reviewers praising the very good and excellent... See more

Quality

Reviewers highlight positive aspects of quality, noting that many products appear to be of high quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Impressive response & delivery with plenty of support on the website. Looks to be a quality product, but as yet not had the opportunity to install them !

Company replied

Rated 5 out of 5 stars

I believe Thermo Technica did well, as best they could. Sadly let down by the Royal Mail 48hr delivery that I paid extra for. My package was dispatched same day, Thursday. It arrived five days la... See more

Rated 5 out of 5 stars

I ordered thermo techinics heating elements to replace Truma combi e heating elements on 3 day delivery - they arrived next day. I did a diy install which took around six hours - perfect fit & the... See more

Rated 5 out of 5 stars

I spoke to the sales team ref new elements for my Truma 2e combi i got all the info required and extra tips on how to replace them easily. Consequently I ordered the elements on Friday 22nd Aug 25 aro... See more


Company details

  1. Auto Machine Shop

Written by the company

Thermo Technica have been designing and supplying replacement elements and boiler parts since the early 2000’s, and shipping them worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(212)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top product at a good price

Initial telephone call re advice was received well with staff being very helpful and knowledgeable. Subsequent order was easy and parts arrived as promised in good order for the right price. Would definitely use again and recommend.

November 21, 2022
Rated 5 out of 5 stars

Prompt dispatch

Prompt dispatch, great communications regarding shipment and good well packed and protected items, including details of weight and shipping methods, clear concise and well identified.

October 16, 2022
Rated 4 out of 5 stars

Truma boiler fix

Item is great however I was concerned with the packaging, there was very little protection of the terminals. Could easily have been damaged.

September 22, 2022
Rated 5 out of 5 stars

Great service.

I had stripped down my heater and found one element was faulty so I ordered elements on the Thursday and they arrived on the Saturday.
This allowed me to get the heater reassembled and tested within a couple of days of finding fault.

September 1, 2022
Rated 5 out of 5 stars

Caravan boiler

Arrived within 2 days quick and easy to fit excellent boiler is now working perfectly, Water very hot. Would recommend

August 6, 2022
Rated 5 out of 5 stars

Truma heating elements

Purchased 2 elements for a Truma caravan heater, great price and free postage. Sent 24 hr unfortunately there was a fee to pay Royal Mail money grabbing it was 5 days before I paid and collected. I emailed them and the company refunded the fee I paid.

July 8, 2022
Rated 2 out of 5 stars

sent product but did not put the right…

sent product but did not put the right postage on goods so had to pay for postage and wait 3 more days for the item to come

June 26, 2022
Thermo Technica logo

Reply from Thermo Technica

Dear Darrin

We are very sorry for the inconvenience. We have tried to reach out to you to request more information so we can refund you for any postage you paid.

Please can you respond to our contact.

Thermo Technica

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look