Eman helped us with all our questions and was very nice. This was our second time shopping and we requested to work with her. She was the reason for the sale, unfortunately Roomplace does not honor Mi... See more
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John Colangelo was very helpful showing me models of the power recliner chairs. He is very personable and professional without being pushy. Deseree was also very helpful over the phone verifying the d... See more
The sales associate was great. She greated us right away and offered assistance. She explained the products and different options. I advised her of my experience at the Woodridge location where on 3 d... See more
Salesman/saleswoman was nice . I don’t like you all keep changing my delivery day. When I call they inform me my delivery is scheduled for August 27, 2024, but the email they sent me states September... See more
Company replied
Company details
- Furniture Store
- Bedding Store
- Bedroom Furniture Store
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
The RoomPlace is your one stop shop furniture store to get it all from living room & dining room sets, bedroom furniture, mattresses & more with 25 stores in he Chicago, Illinois and Indianapolis, Indiana regions
Contact info
Illinois 59 732, 60504, Aurora, Illinois, United States
- 6307782000
4.6
Excellent
911 reviews
Hasn’t replied to negative reviews
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I always enjoy browsing or buying at…
I always enjoy browsing or buying at the room place because they have great value , lots to choose from and low pressure from the staff. Jorge,John and Amir all were awesome and played and equal role in lightening my pockets😃.
January 5, 2024
Salesperson (Ricardo) was very well…
Salesperson (Ricardo) was very well informed and helpful.
January 2, 2024
Thanks to John C
Thanks to John C. At the store it was a great experience. Explains everything well and did not push us to make a sale.
January 1, 2024
John the salesman was very professional…
John the salesman was very professional and explained everything to us. He was very helpful.
December 27, 2023
John did a great job
December 27, 2023
Staff was helpful and informative…
Staff was helpful and informative without being overly aggressive
December 14, 2023
Very worst place to shop
November 23, 2023
Reply from The RoomPlace - AURORA
Good morning, We are deeply sorry to hear of your experience with our store. Truly not a reflection of our standards and services to our customer. We appreciate your feedback as we are always evolving our services to our customers. A member of our team will reach out directly. Respectfully Customer care.
John in sales was helpful and friendly…
John in sales was helpful and friendly but not overly attentive. We enjoyed our time in the showroom
December 7, 2023
Superb attention
The attention from Ricardo the manager and Karla the salesperson was very helpful and pleasant.
December 6, 2023
Sales representative not talked fare…
Sales representative not talked fare deals .lake signs prices different and when they charged different amounts
November 25, 2023
Reply from The RoomPlace - AURORA
Good Afternoon, Zahid, We are deeply sorry for your store experience. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Karla was very helpful and transparent
November 25, 2023
The sofas hinges don't line up
The sofas hinges don't line up. Therefore you can not connect it to make it a sectional. It came from the warehouse already this way.Horrible
November 21, 2023
Reply from The RoomPlace - AURORA
Good evening, Jeffrey. We are deeply sorry for your experience. Our items come with a manufacturer's warranty. However, this is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Warm regards, Customer Care
Broken Furniture
I paid over $3100 for furniture and discovered, after delivery, that the arm on the sectional is broke. I am now in contact with The Roomplace to resolve the issue.
November 16, 2023
Reply from The RoomPlace - AURORA
Good Morning, We are deeply sorry for your experience. This is disheartening to learn and truly not a reflection of our standards or expectations for your experience. Please accept our genuine apology and know that we are committed to continuous evolvement in our service levels for our Customers. A member of our management team will follow up to gain further clarity and see if we can assist in anyway. Thank you for bringing this to our attention, and for your business. Respectfully, Customer Care
Great Room Place
Great amount of beautiful furniture. Polite, friendly helpful people. Great 30% discount, so great prices.
November 14, 2023
Karla colula is the most sweet polite…
Karla colula is the most sweet polite saleswomen she took care of me and made sure what I but is correct I showed her picture of my living as she has such amazing taste she helped me pick out the right table and sofa for my living room next purchase I will so come back to her her sweet smile and manner and eyes what cought my attention to want to buy thank you Karla for your honesty
November 12, 2023
A+ Staff and Service
The moment I stepped in the door I felt warm and invited by the staff. I was greeted by Karla and John who both assisted me in making sure I was able to make an informed decision. They explained the benefits of the different programs, and taught me things I didn't even know about furniture. I’ve been incredibly satisfied overall and cannot wait to receive my furniture!
November 11, 2023
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