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TheRugShopUK Reviews 

596
•
TrustScore 4.5 out of 5

4.4

Rug Store
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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers are delighted with the quality and appearance of the rugs, often noting they look even better in person and are well-made. Many also highlight the excellent prices, finding the rugs to be very reasonably priced, often cheaper than competitors. The ordering process is described as easy, with people appreciating the prompt and swift delivery, often with good communication and secure packaging. However, some people mentioned significant issues with order fulfillment, including rugs not being dispatched, long delays, or receiving incorrect items. A few other people also felt that communication regarding dispatch and collection for returns was sometimes lacking, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing rugs as beautiful,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent and amazing... See more

Order

Reviewers mention positive feedback about their order experience, frequently highlighting the ease of the... See more

Price

Customers consistently note positive experiences with price, often finding products cheaper than elsewhere... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more

Rated 5 out of 5 stars

I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more

Company replied

Rated 5 out of 5 stars

Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patie... See more

Company replied

Rated 5 out of 5 stars

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more

Company details

  1. Rug Store

Written by the company

The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

596 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(596)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience!

Order #1000046010...Great experience. Easy to order, updates at every stage of processing and delivery, and the rug was delivered within the given timeframe. We are really happy with everything, and the rug was much cheaper than elsewhere too. Thanks

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

All very easy

All very easy. Ordering was straightforward, I was emailed confirmation and told about delivery. I received the rug very quickly. The rug itself looks great and the quality reflects the price paid.
Overall I’m happy with the purchase and would shop here again.
Order 2000065857

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service quality product!

We ordered the aurora cloud rug. It’s beautiful and the service has been amazing!! And it arrived on my birthday! 🥰Highly recommended. Order #1000045921

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Order no 1000045957

Order no 1000045957
Beautiful rug at a great price. Highly recommended and I’ll definitely be back for more purchases. Thanks.

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Royal Nomadic Rug

Order 2000065485
Delivered promptly. Excellent value, colours comparable to image.
Rug a little creased but will hopefully drop out over time.

October 10, 2023
Unprompted review

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