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TheRugShopUK Reviews 

596
•
TrustScore 4.5 out of 5

4.4

Rug Store
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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers are delighted with the quality and appearance of the rugs, often noting they look even better in person and are well-made. Many also highlight the excellent prices, finding the rugs to be very reasonably priced, often cheaper than competitors. The ordering process is described as easy, with people appreciating the prompt and swift delivery, often with good communication and secure packaging. However, some people mentioned significant issues with order fulfillment, including rugs not being dispatched, long delays, or receiving incorrect items. A few other people also felt that communication regarding dispatch and collection for returns was sometimes lacking, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing rugs as beautiful,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and prompt delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent and amazing... See more

Order

Reviewers mention positive feedback about their order experience, frequently highlighting the ease of the... See more

Price

Customers consistently note positive experiences with price, often finding products cheaper than elsewhere... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more

Rated 5 out of 5 stars

I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more

Company replied

Rated 5 out of 5 stars

Having taken several rugs back to other stores due to suitability and poor quality I visited The Rug Shop on a recommendation. Matthew spent a huge amount of time with us and was so helpful and patie... See more

Company replied

Rated 5 out of 5 stars

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more

Company details

  1. Rug Store

Written by the company

The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

596 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(596)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

ORDER 1000046206

ORDER 1000046206

I searched for this particular rug across the varies websites and decided on The Rug Shop due to price and the feedback.
It was a no hassle purchase, I was kept informed of the dispatch and delivery and given a time slot on the morning of delivery. Rug is as pictured a lovely sage green and we are very pleased with it.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Order no 2000066306

Order no 2000066306
Love my rug.
Colours true to photos and even softer to the touch than it looks.
This is my second purchase from The Rug Shop and have not been disappointed with service or delivery.
Would definitely recommend.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great price and service from the Rug Seller

From order date to delivery the whole experience was stress free. We are delighted with the rug we ordered and the service provided by the Rug Seller. We shopped around and found their price was unbeatable. The rug arrived on the day promised and looks wonderful in our home. Many thanks. Well done.
#2000066294. Derek Irving

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great Value Rug Company

Searched around for a large deep rug and came across The Rug Shop great selection and great value with a super fast dispatch Highly Recommended 👍
(Order #1000046161)

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Order#2000065952

Order#2000065952
The rug is of a very high quality and very well made. The ordering process was very easy and we were kept informed about the delivery and the delivery was on time. Overall, we are very pleased with the product and service.We will be buying another very soon.

October 24, 2023
Unprompted review

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