The Rugs Warehouse Reviews 

428
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Excellent range to choose from, coupled with tremendous response time. We live in the Channel Islands and thoroughly recommend this company for their efficient1and friendly service

Rated 5 out of 5 stars

I would definitely recommend Rugs Warehouse. The rug we received today is as beautiful as it looked online and good quality. And the customer service was excellent. I spoke to a lovely person in the... See more

Rated 5 out of 5 stars

Fine Afghan rug. Delivery never arrived, and subsequently DHL admitted to have “lost” it. Customer services jumped on it quickly and after a quick search, replaced the original rug with a larger one (... See more

Rated 5 out of 5 stars

Ordered our rug on-line, delivered three days later, at precisely the time arranged. Rug was very well protected and just what we wanted, particularly as another Company has had our money since begin... See more

Company details

  1. Rug Store

Information provided by various external sources

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavor to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.


Contact info

5.0

Excellent

TrustScore 5 out of 5

428 reviews

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5.0

All reviews

(428)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

We are delighted with our new rug

We are delighted with our new rug, supplied by The Rugs Warehouse. It is of excellent quality and the colours were as depicted. It was originally out of stock but we were notified when it became available once again. We ordered the rug, knowing that we were on holiday for several weeks and suggested a delivery date which suited us .. the rug arrived, securely wrapped, on the day we asked for. I highly recommend this firm and thankyou.

September 21, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely top-notch service

Absolutely top-notch professional service start to finish. My husband and I have been renovating our flat and dealing with a lot of suppliers, and we can honestly say Rugs Warehouse was more helpful and customer-oriented even compared to luxury retailers e.g. Liberty, or big brands like John Lewis. We ended up needing to return rugs twice because they didn't quite fit our style, and each time the service, timeliness and responsiveness were flawless despite us complicating things - and helped us find the perfect and top-quality rug! Variety of styles and rugs was also helpful - it was a one-stop shop.

Lovely business - would recommend to anyone.

September 12, 2022
Unprompted review
Rated 5 out of 5 stars

Top class service by The Rugs Warehouse.

I ordered a rug from The Rugs Warehouse on Saturday. The rug arrived yesterday so within three days and was exactly as ordered and what we wanted. The order was fulfilled promptly and efficiently and well packaged. The website was easy ton negotiate which made life much easier. Excellent service from The rugs Warehouse. Delighted with the service we received.

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic product and experience

Very easy website, prompt friendly delivery and rugs perfect condition and exactly as depicted. Difficult to find a huge rug - 4x3m and Rugs Warehouse UK totally delivered. Thank you! Can't fault it.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product, excellent service.

When choosing to buy a new rug, I was disappointed to find my go to department store didn't stock the one I wanted. So, I spent time reviewing the web sites to find the one that did, which had the best feedback on service. So glad I did. I ordered the most beautiful rug on a bank holiday and it arrived 4 working days later. Just super!
The delivery driver even asked if I needed help getting the rug in the house!

August 29, 2022
Unprompted review
Rated 5 out of 5 stars

It's all true

It's all true. The previous five star reviews matched our experience. very efficient and delivery faster than expected. Highly recommended.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with a beautiful Bokhara rug

Very pleased with a beautiful Bokhara rug supplied by The Rugs Warehouse.
The procedure for ordering was extremely straight forward and the rug was delivered free, within 4 days of placing the order.
Highly recommend ordering from The Rugs Warehouse.

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

Update on our newly purchased cumin rug

Update on our newly purchased cumin rug
The large rug has been down now for a couple of weeks
Situated in a room that’s used daily with heavy foot traffic
The rug has produced little or no frussings or pile loss onto the surrounding hard wood floor This was one of the most common complaints on other rug purchase reviews
Also as I mentioned before the rug laid down flat from day one and as remained that way
Great purchase Delighted Great Service

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, beautiful rug both for quality style and thickness. Value for money and would certainly order again. Looking now for lounge!

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

Galaxy cream rug

Just taken delivery of our super new rug. It looks luxurious and feels great underfoot. Was delivered very quickly and efficiently too 🤙☺️
Thank you Rugs Warehouse

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service, Great Rug!

Finding a large rug that met our requirements was easy with so much choice. It was delivered quicker than anticipated, and looks better that expected.
It was a real pleasure to receive an email asking if the rug had arrived - genuine interest from a small company that cares.

Very happy customer!

July 24, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful rug

Beautiful rug, exceeds expectations. Great communication with seller. Delivery went smoothly and arrived when notified.

July 17, 2022
Unprompted review

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