The Rugs Warehouse Reviews 

428
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Excellent range to choose from, coupled with tremendous response time. We live in the Channel Islands and thoroughly recommend this company for their efficient1and friendly service

Rated 5 out of 5 stars

I would definitely recommend Rugs Warehouse. The rug we received today is as beautiful as it looked online and good quality. And the customer service was excellent. I spoke to a lovely person in the... See more

Rated 5 out of 5 stars

Fine Afghan rug. Delivery never arrived, and subsequently DHL admitted to have “lost” it. Customer services jumped on it quickly and after a quick search, replaced the original rug with a larger one (... See more

Rated 5 out of 5 stars

Ordered our rug on-line, delivered three days later, at precisely the time arranged. Rug was very well protected and just what we wanted, particularly as another Company has had our money since begin... See more

Company details

  1. Rug Store

Information provided by various external sources

The Rugs Warehouse is a London (UK) based independent online retailer specialising in modern and traditional rugs for your home, office and garden. Founded in 2007, we currently have over 4,500 products available for purchase. We sell direct to the general public and also supply interior designers, theatres, entertainment venues and TV shows. We have a dedicated customer support telephone helpline and email service to assist our customers with their selection and/or resolve any queries with regard to existing purchases. We endeavor to keep our customers informed and satisfied at all times, as customer experience is one of the most important pillars of online businesses.


Contact info

5.0

Excellent

TrustScore 5 out of 5

428 reviews

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5.0

All reviews

(428)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Rug

Our beautiful rug was safely delivered this week. We ordered on line which was straightforward and we had good information about delivery time and a prompt delivery.
The rug is just what we wanted and I can highly recommend The Rugs Warehouse.

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

We received are rug sooner than expected and are very pleased with it. The quality and colour are excellent.
Thank you to The Rug Warehouse. We will always come back. Excellent service.

March 3, 2022
Unprompted review
Rated 5 out of 5 stars

Rug review

We are delighted with the rug we purchased recently. The quality is excellent, well above rugs in high street stores. The colour match was true to the image on the website. Customer service is outstanding.

February 25, 2022
Unprompted review
Rated 5 out of 5 stars

Service + Rug = 10 out of 10

Honestly, could not be more thrilled with the service I received and the rugs I purchased... I went in to check things out and was literally taken around and given lots of advice.

I thought I had a strong idea of what I wanted, but they gently proposed an alternative.. which I risked... it was delivered within 24 hours... and loved it so. much, I then bought another identical one to go somewhere else in my flat!

Lovely people and lovely products... many, many thanks....

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

New rug

I ordered a rug from the rug warehouse on Saturday and was delivered Tuesday how efficient is that love my rug and impressed with the service I had from them

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Happy customer!

I recently bought the Fabricano blue rug (160 x 230cm) from The Rugs Warehouse and am delighted with my purchase and the service I received. Correspondence and delivery info were very prompt and I was pleased to receive the rug within a few days of ordering. The rug is lovely - great colours and a nice texture. I saw the same rug on a different company’s website for a higher price so alI in all, I’m a very happy customer!

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

A very good range of beautiful rugs

A very good range of beautiful rugs - in fact it took a while to choose which one I wanted, so spoilt for choice.
I had a quick phone call to discuss my specific delivery needs and they were more than happy to help.
The rug arrived well packed and when promised. It’s even more beautiful than I hoped and such a good quality. I wouldn’t hesitate in using them again or recommending them.

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

A Very positive experience

A Very positive experience - from price matching to communication to delivery all went really well. I even bought a second rug. I would happily recommend them.

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

We're very happy with our rug

We're very happy with our rug, it was actually better quality than I was expecting for then price and the delivery service was excellent. Rugs Warehouse is a very easy company to deal with.

January 7, 2022
Unprompted review
Rated 5 out of 5 stars

the best customer service I have ever experienced

Amazing service from the whole team at The Rugs Warehouse throughout the process of buying and receiving my rug. I can honestly say it is the best customer service I have ever experienced in buying an item like this. The rug is beautiful and exactly as described. The Rugs Warehouse exceeded my expectations.

January 5, 2022
Unprompted review
Rated 5 out of 5 stars

Splendid

Fantastic service from both the rugs warehouse and the courier. The rug is great, very happy indeed.

December 27, 2021
Unprompted review
Rated 5 out of 5 stars

A very positive experience all round.

There is a good selection of rugs and we easily found one we liked the look of and was large enough (we particularly wanted a large rug). It arrived within the suggested time frame for delivery and we are very pleased with how it looks in our living room. The image on the website accurately reflected what the rug looked like in real life. A very positive experience all round.

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous company to deal with

What can I say about The Rugs Warehouse company - oh what a fantastic company to deal with - nothing is too much trouble. I chose a rug over the internet which is no mean feat and to help me make the right decision, I was sent samples, colour swatches and my own YouTube video to see all the colours of the rug! You go a long way to find customer service like this these days! I cannot recommend this company and its wonderful staff highly enough! PS love our rug ..! Pauline

November 28, 2021
Unprompted review

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