The Sardar Co Reviews 291

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I ordered the turban and beard gift box for father's day. It was a great idea and my dad liked it. Delivery was quicker than anticipated. It does take a while for them to respond to emails, that's my... See more

Rated 3 out of 5 stars

I'm a big fan of patchouli/patchouli & sandalwood generally so thought I'd try the beard oil. Sadly for me, I didn't like the fragrance at all and the scent just reminded me of something artificial an... See more

Rated 5 out of 5 stars

Starting shopping here about 7/8 months ago for beard oil and can honestly say they’ve got the best beard oil in the market! Started seeing my beard softening up very very quickly. Also the customer s... See more

Rated 5 out of 5 stars

I wish I knew of The Sardar Co sooner, the quality of beard products is better than anything I’ve used before. Having had a beard for nearly 10 years I’ve experienced skin dryness and bearddruff for a... See more

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4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! From the point of me placing an order upto when I received my goods everything was transparent. The delivery was delayed by a day and you were kind enough to let me know. Thanks for a great service and incredible product

November 28, 2023
Rated 5 out of 5 stars

Who knew?

I must admit, I'd never heard of a beard roller but people in the know say they work so now I have one, very smartly presented in its box. Rapid delivery.

October 30, 2023
Rated 1 out of 5 stars

Poor

When completing an order there is no mention to say you can only collect items from the office at certain times.
Had to wait 2 weeks to collect due to work commitments, emailed them before hand. Turned up at 3pm and 3:45pm and nobody was there. Told them to post it to me instead. Absolute shambles.

October 26, 2023
The Sardar Co logo

Reply from The Sardar Co

Hi, thanks for leaving your feedback.

When you were sent the order ready for collection email, that would have included details on pick up times. We had also sent you a follow up email to confirm the times.

Unfortunately when you did collect your order, one of our team had to leave due to unforseen circumstances. This should have been communicated better to you, and I do apologise. However, you parcel was sent on a next day delivery service free of charge.

We completely value your feedback and will ldo our utmost to ensure deivery times are better communicated.

We appreciate your business and hope for the chance to serve you again.

Rated 4 out of 5 stars

Choose Royail Mail delivery option

Product was a gift so cannot comment however I have given feedback to Sardar Co that the Courier company used was slow… but product arrived in the end and looks nice.

November 2, 2023
The Sardar Co logo

Reply from The Sardar Co

Hi, thank you for your valued feedback. We really appreciate it and will take it on board to improve our services.

Rated 2 out of 5 stars

Good 9 times out of 10

I have been using The Sardar Co for a while now. Using their beard products and buying turbans from them since around 2018. I’ve never had any issues with receiving my parcels before however, this time I haven’t received my order and it is impossible to get a swift reply from them. I understand it’s the couriers fault for loosing the parcel (I’m assuming) however, it is their responsibility to rectify this and to offer a replacement order or a refund. As I mentioned before I’ve had no issues with ordering before but I feel as though a business thrives through their ability to rectify problems in a swift manner. The person I spoke to on the chat box feature took 3 days to respond and when they did respond said they are looking into it now and will get back to me, thought this would be an hour tops to look into and they would reply back yet it has been another 4 days since they last messaged and 14 days since I actually placed the order. The irony of whilst this is going on yet they are sending me emails asking me to leave trust pilot reviews or product reviews. Extremely surprised as there are now several competitors providing similar products cheaper (even within the Punjabi community), you would think they would be trying harder to win retain their customer base.

September 28, 2023
The Sardar Co logo

Reply from The Sardar Co

Hi, thank you for your valued feedback.

We pride ourselves on excellent customer service, and unfortunately on this occasion we didn't get it right. I do apologise for this.

We've taken your feedback on board. We're implementing immediate improvements to our customer service response times and will continue to make improvements to our service.

Thank you for your patience and for bringing this to our attention. We're dedicated to earning back your trust and enhancing your experience with us.

Customer Service Team
The Sardar Co

Rated 3 out of 5 stars

Good overall but scents are lacking compared to Coffee and Walnut

Good packaging, delivery etc. the oils are a good consistency. However I bought a scent from them before and it was SO nice. I then went to buy some more and found out it was a limited edition and they no longer sell it. I bought a multipack of their beard oils they do now and nothing comes close to the coffee and walnut, like none of them. So strange to have such a great scent but not sell it all year round. Sort it out guys

August 30, 2023
Rated 5 out of 5 stars

Great quality products

Great quality products and they smell wonderful. I buy Sardar’s beard balm, beard wash and beard oil for my son and he loves them. I haven’t found any other products that are as nice as these. Great customer service and my orders always arrive very promptly. Thank you.

August 24, 2023

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