Found this site online as one of Dermalogica official authorised sellers. Ordered £115 worth of products on 13th October, delivery estimated 17-21st October. When looking at tracking t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered Dermalogica products online on 16th Sept and have never received my order despite being advised they would be sent 25th Sept. I chased with emails and social media messages and tried calling... See more
Thank you again for delivering great skin care products! On day 2 of face peels and already see/feel a difference! I have used the superfoliant and vitamin masque before, so already know these are bri... See more
Company replied
Placed an order on 6 September for £79 then received email stating it would be delivered between 12/16 September received nothing. Since 19 September have emailed several times left numerous messages... See more
Company details
Written by the company
Retailing discounted dermalogica, skincare, lifestyle & wellbeing products. Led by a passionate qualified dermalogica skincare expert! 🤍
Contact info
Tythe Barn Lane , B90 1PF, Solihull, United Kingdom
- Sales@theskinyourein.co.uk
- theskinyourein.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No order fulfilled
Ordered in January,recipient a confirmation email and that has been the last response. I still not received order. Have written several email,requesting goods or refund still not received a response. Would not recommend anyone to buy from this company
Slow delivery, poor communication
Slow delivery - nearly three weeks - with little in the way of explanation for the delay. Not at all easy to contact (no replies to emailed queries). However, the items were well packaged and as described when they did eventually turn up.
Really disappointed this time around…
Really disappointed this time around ordering. I normally receive good service but this time around I’ve had my money taken from my account and told my order is on its way. Chased 3 times now and no communication at all to my enquiries. Really disappointing 😦
Purchased 2 weeks before Christmas paid…
Purchased 2 weeks before Christmas paid for faster delivery promised In time for Christmas 2 days before was messaging and emailing and been told yes it will be delivered but never received then got a message 4 days after asking if I wanted to have another sent out which I politely refused to then have to chase my refund wouldn’t use this company again

Reply from theskinyourein.co.uk

Reply from theskinyourein.co.uk
Good price
Good price. Slow delivery but disclosed when order email confirmed. Free samples were received gratefully. Would re order with you!

Reply from theskinyourein.co.uk
I have not received the item and it is…
I have not received the item and it is nearly a week late!!! Disgraceful. Communication with the company is dreadful. They are ignoring me. Will be contacting PayPal for a refund on Monday

Reply from theskinyourein.co.uk
BEWARE! Money taken and no goods provided
I ordered goods to the value of £90.25 in Dec 24. They despatched the wrong items (they substituted the item I ordered as they were out of stock) They agreed I could return the item for a full refund (as is my statutory rights) and forwarded a label to facilitate this. It is now 5 MONTHS since they received the item back and I am yet to receive my refund. I have emailed Elizabeth in their Cust Service dept 6 times now and she is now simply ignoring me. I have emailed their Sales Dept in a further attempt to have this resolved but again have received no response. I will not be ordering from them again and would warn others against doing so

Reply from theskinyourein.co.uk
First class customer service
First class customer service. My product was out of stock after order. I was contacted and informed of this. I was offered a refund or I could wait for the product to come back into stock. I opted to wait and was kept informed throughout. Once the product was back in stock I was informed of its dispatch. This type of service is very rare. I definitely recommend this company and will be a regular customer.

Reply from theskinyourein.co.uk
Easy to order and product available to…
Easy to order and product available to collect quickly.

Reply from theskinyourein.co.uk
Fantastic products and service
Fantastic products and service. My go to for skin needs, candles, diffusers and Christmas presents 🎁

Reply from theskinyourein.co.uk
Great promotional discount and super…
Great promotional discount and super service, thank you

Reply from theskinyourein.co.uk
My received order was not as…
My received order was not as advertised. Apart from it taking far too long to send or despatch items were missing. I have contacted them via email to see if they will resolve the issue. I will keep trust pilot posted.

Reply from theskinyourein.co.uk
I have never received the order…
What has gone wrong is that I have never received my order. Despite contacting you twice, I can't get any reply, let alone a refund.

Reply from theskinyourein.co.uk
A good company to order from .I have…
A good company to order from .I have ordered from the skinyourein a few times now, Good prices ,prompt delivery free samples which are useful and good customer service .

Reply from theskinyourein.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







