theskinyourein.co.uk Reviews 

119
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Found this site online as one of Dermalogica official authorised sellers. Ordered £115 worth of products on 13th October, delivery estimated 17-21st October. When looking at tracking t... See more

Rated 1 out of 5 stars

I ordered Dermalogica products online on 16th Sept and have never received my order despite being advised they would be sent 25th Sept. I chased with emails and social media messages and tried calling... See more

Rated 5 out of 5 stars

Thank you again for delivering great skin care products! On day 2 of face peels and already see/feel a difference! I have used the superfoliant and vitamin masque before, so already know these are bri... See more

Company replied

Rated 1 out of 5 stars

Placed an order on 6 September for £79 then received email stating it would be delivered between 12/16 September received nothing. Since 19 September have emailed several times left numerous messages... See more

Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Store
  5. Skin Care Clinic

Written by the company

Retailing discounted dermalogica, skincare, lifestyle & wellbeing products. Led by a passionate qualified dermalogica skincare expert! 🤍


Contact info

2.8

Average

TrustScore 3 out of 5

119 reviews

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No history of asking for reviews

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2.8

All reviews

(119)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No order fulfilled

Ordered in January,recipient a confirmation email and that has been the last response. I still not received order. Have written several email,requesting goods or refund still not received a response. Would not recommend anyone to buy from this company

January 20, 2025
Rated 3 out of 5 stars

Slow delivery, poor communication

Slow delivery - nearly three weeks - with little in the way of explanation for the delay. Not at all easy to contact (no replies to emailed queries). However, the items were well packaged and as described when they did eventually turn up.

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Really disappointed this time around…

Really disappointed this time around ordering. I normally receive good service but this time around I’ve had my money taken from my account and told my order is on its way. Chased 3 times now and no communication at all to my enquiries. Really disappointing 😦

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

Purchased 2 weeks before Christmas paid…

Purchased 2 weeks before Christmas paid for faster delivery promised In time for Christmas 2 days before was messaging and emailing and been told yes it will be delivered but never received then got a message 4 days after asking if I wanted to have another sent out which I politely refused to then have to chase my refund wouldn’t use this company again

December 17, 2024
theskinyourein.co.uk logo

Reply from theskinyourein.co.uk

Dear Nick, as before we were extremely sorry you didn’t receive your parcel.
We fulfilled your order within the expected time but unfortunately Evri delivery service let us down. As you know we did everything we could to chase it but Evri then mailed you direct to say it was lost.
We believe our correspondence in this matter was as quick and thorough as we could and the only reason for delay with the refund was due to Christmas closure for three days.
We apologise again for matters outside of our control with the delivery company.



Rated 5 out of 5 stars

Good Service

Easy to order and delivered on time. Kind regards

December 17, 2024
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Reply from theskinyourein.co.uk

Many thanks for your 5 stars Maria 🤍

Rated 5 out of 5 stars

Good price

Good price. Slow delivery but disclosed when order email confirmed. Free samples were received gratefully. Would re order with you!

November 5, 2024
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Reply from theskinyourein.co.uk

Thank you for your 5 stars Sally 🤍

Rated 1 out of 5 stars

BEWARE! Money taken and no goods provided

I ordered goods to the value of £90.25 in Dec 24. They despatched the wrong items (they substituted the item I ordered as they were out of stock) They agreed I could return the item for a full refund (as is my statutory rights) and forwarded a label to facilitate this. It is now 5 MONTHS since they received the item back and I am yet to receive my refund. I have emailed Elizabeth in their Cust Service dept 6 times now and she is now simply ignoring me. I have emailed their Sales Dept in a further attempt to have this resolved but again have received no response. I will not be ordering from them again and would warn others against doing so

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing facial

Amazing facial. My skin feels great

December 2, 2023
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Reply from theskinyourein.co.uk

Thank you Joan for the 5 stars 🤍

Rated 5 out of 5 stars

First class customer service

First class customer service. My product was out of stock after order. I was contacted and informed of this. I was offered a refund or I could wait for the product to come back into stock. I opted to wait and was kept informed throughout. Once the product was back in stock I was informed of its dispatch. This type of service is very rare. I definitely recommend this company and will be a regular customer.

November 24, 2023
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Reply from theskinyourein.co.uk

Angela we really appreciate your 5 stars
and your understanding. Thank you 🤍

Rated 5 out of 5 stars

Fantastic products and service

Fantastic products and service. My go to for skin needs, candles, diffusers and Christmas presents 🎁

October 28, 2023
theskinyourein.co.uk logo

Reply from theskinyourein.co.uk

Thank you Romy, appreciate your 5 stars 🤍

Rated 1 out of 5 stars

My received order was not as…

My received order was not as advertised. Apart from it taking far too long to send or despatch items were missing. I have contacted them via email to see if they will resolve the issue. I will keep trust pilot posted.

October 9, 2023
theskinyourein.co.uk logo

Reply from theskinyourein.co.uk

Good Morning.
Firstly we do apologise about your delayed order.
If you had have reached out to us first via any of the communications we have on our site then we would have gladly settled any confusion as well as tried to correct the supposed missing items.

We’ll await your email and responses in order to correct this issue.

Best Wishes to you in the mean time
theskinyourein.co.uk

Further to this reply, we haven’t had any communication from you so we can only assume you were mistaken.

Rated 1 out of 5 stars

I have never received the order…

What has gone wrong is that I have never received my order. Despite contacting you twice, I can't get any reply, let alone a refund.

September 11, 2023
theskinyourein.co.uk logo

Reply from theskinyourein.co.uk

Hi Janice,
We so sorry you haven’t received your order.
Might you be able to give us some more detail, order number for example and we’ll look straight into this…
Sales@theskinyourein.co.uk

Rated 5 out of 5 stars

A good company to order from .I have…

A good company to order from .I have ordered from the skinyourein a few times now, Good prices ,prompt delivery free samples which are useful and good customer service .

September 28, 2023
theskinyourein.co.uk logo

Reply from theskinyourein.co.uk

We appreciate your 5 stars as well as your repeat custom Christine 🤍

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