Smartbud® - Smart Ear Cleaner Reviews 

1,098
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers highly praise the product itself, finding it a fantastic and useful device for ear health. People appreciate its ease of use, clear camera quality, and effectiveness in managing ear wax. However, a significant number of customers report severe dissatisfaction with order fulfillment, experiencing long delays and often not receiving their products. Many reviewers also highlight poor customer service, characterized by unresponsiveness and a lack of support. Consequently, obtaining refunds for unfulfilled orders or faulty products is a major concern, with some users also experiencing hardware issues or unsatisfactory replacement tip quality.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising it as a "godsend" and a... See more

Order

Reviewers highlight negative aspects of order, with many customers reporting that their orders never arrived... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant difficulties in... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as terrible,... See more

Response time

Reviewers mention significant dissatisfaction with response times, with many reporting no replies to emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered replacement tips. Said they had been dispatched. Waited 3 weeks so asked for a refund. Received refund but no reason given as to why I never received them. Very disappointed.

Rated 2 out of 5 stars

Customer service is horrible. I was shipped a package and 10 out of the 12 peices missin. I asked for either the missing items to be shipped or for a refund. They have been saying for 3 weeks now that... See more

Rated 2 out of 5 stars

Purchased the Smartbud Flush 23/12/24 as a gift. Really good machine hence the score of 2. In May 25 it stopped charging. Contacted Smartbud who made us jump through hoops asking for a video so they... See more

Rated 4 out of 5 stars

The smart bud is great. What annoys me is that you cannot buy the spoon style tips separate from the microphone style tips. I don’t like those ones ands therefore have wastage from every refill pack.... See more


Company details

  1. Health and Beauty Shop

Written by the company

#1 At-Home Ear Cleaner


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(1,098)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

I already have a Smartbud but was needing more of the heads. The ordering was so easy and delivered with no issues and really quick.
I am very impressed with how well it went.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

I’m completely shocked that this…

I’m completely shocked that this company has some damaging reports on here.
I would like to say they have been nothing but very accommodating with myself.
Jessica has been amazing with her outstanding customer support, she always comes back to me when I have questions and she’s certainly an asset to the Smartbud team.
I feel that sometimes we are all to quick to add bad comments and not good, I do however understand that it’s everyone’s experience that reflects this.
I love the Smartbud products and would highly recommend the products and customer support to anyone, thank you again Jessica and the team👍 😊

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

I love the ear bud

I love the ear bud. It takes some getting used to the camera and working out whereabouts in my ear it is, but I love that I can use it to remove wax and not have it build up.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Customer for yeaaaars

We’ve had a smart bud ear device for many years now and I’ve recommended it to anyone who will listen since! We noticed my partner had a huge blockage which must of been causing his hearing difficulty. I always had itchy ears but now I can remove the wax before it becomes itchy. We’ve replaced our device a couple of times and we often buy replacement tips. I warn you, it’s really addictive to use!

My only complaint is I wish you could order just the blue replacement tips separately as we don’t like the black squishy ones and it feels like such a waste of resources and money just throwing them away.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Quality item.

It’s a good solid well made item, simple to use and it does exactly what it’s supposed to do.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

The smart bud ear cleaner is perfect…

The smart bud ear cleaner is perfect for cleaning your ear without pushing wax in. Had mine ages and definitely seen an improvement compared to how they used to feel. Very easy to use and the app functionality is also very good as you can take a photo or video to watch back.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great bit of kit

Great bit of kit, so handy being able to quickly and easily swap the tips! All the family love having ultra clean ears!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Smartbud makes ear cleaning easy…

Smartbud makes ear cleaning easy and effective. The tips are super comfortable and designed well. While there’s a bit of a learning curve at first, it's a handy tool for maintaining ear hygiene and keeping things simple.

March 17, 2025
Unprompted review
Rated 4 out of 5 stars

Just used the upgraded version in the case

I bought their first one to use with my dogs and bought the upgraded one for the family. I had reason to use it last night with my daughter. The upgraded one has rubber attachments which on the spot felt they hampered the view and reverted to just using the probe and camera on its own. I liked the fact it’s all contained in the case ( the tools) the rubber bits are not. Till I’ve tried practising with the rubber parts I can’t comment on them but overall the instrument of being able to see what the issue is I can’t fault.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Simply the Best

This company have served me well go above and beyond to help and I must have they are a great team the equipment is second to none I have tried similar items nothing compare to these guys I highly recommend buying from them as they are so professional trust me I have had no problems at all thank you guys nice one may your company grow and grow

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Refused to replace a faulty product

Purchased the flush on a "limited time" offer to get the discount, although I didn't need the product at the time.

9 months later I needed to clean my ears, so went to charge and use the product for the very first time and it didn't work as intended. No water, no flush, no pump, all it did was flash LEDs.

The Customer Service highlighted they only offer a 90 day warranty, and said if I purchased a second unit at the standard price, they would discount it by £10.

I pointed out that they are in breach of the Consumer Rights Act 2015 by not repairing or replacing a product that had a fault that would have been present from day one of purchase, yet they still refused to replace/repair the item.

Their products are only fit for landfill with a less than reasonable life span, which they must be aware of with only wanting to offer a 90 day warranty!

The company believes their terms trump your statutory rights, and I'm inclined to take this to the small claims court.

February 10, 2025
Unprompted review
Rated 4 out of 5 stars

This product is amazing and easy to…

This product is amazing and easy to use. The customer service team respond promptly. The only reason I’m not giving this review 5 stars is that the battery life of the product seems to be limited as I needed to purchase a replacement ear cleaner when my initial product failed to work just after the warranty expired!

March 11, 2025
Unprompted review

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