Smartbud® - Smart Ear Cleaner Reviews 

1,098
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers highly praise the product itself, finding it a fantastic and useful device for ear health. People appreciate its ease of use, clear camera quality, and effectiveness in managing ear wax. However, a significant number of customers report severe dissatisfaction with order fulfillment, experiencing long delays and often not receiving their products. Many reviewers also highlight poor customer service, characterized by unresponsiveness and a lack of support. Consequently, obtaining refunds for unfulfilled orders or faulty products is a major concern, with some users also experiencing hardware issues or unsatisfactory replacement tip quality.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising it as a "godsend" and a... See more

Order

Reviewers highlight negative aspects of order, with many customers reporting that their orders never arrived... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant difficulties in... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as terrible,... See more

Response time

Reviewers mention significant dissatisfaction with response times, with many reporting no replies to emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered replacement tips. Said they had been dispatched. Waited 3 weeks so asked for a refund. Received refund but no reason given as to why I never received them. Very disappointed.

Rated 2 out of 5 stars

Customer service is horrible. I was shipped a package and 10 out of the 12 peices missin. I asked for either the missing items to be shipped or for a refund. They have been saying for 3 weeks now that... See more

Rated 2 out of 5 stars

Purchased the Smartbud Flush 23/12/24 as a gift. Really good machine hence the score of 2. In May 25 it stopped charging. Contacted Smartbud who made us jump through hoops asking for a video so they... See more

Rated 4 out of 5 stars

The smart bud is great. What annoys me is that you cannot buy the spoon style tips separate from the microphone style tips. I don’t like those ones ands therefore have wastage from every refill pack.... See more


Company details

  1. Health and Beauty Shop

Written by the company

#1 At-Home Ear Cleaner


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(1,098)

89 reviews in the last 12 months

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Rated 4 out of 5 stars

Great product

Great product. Very useful. Battery life is very short, so you'll likely need to use it while plugged into charger. Other than this, no qualms.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Paid for next day delivery and they decided to email me days later saying it won’t arrived for another 4-5 business days. It’s now been multiple weeks. I decided to contact them to tell them I no longer needed it as I got help professionally & was taking too long, a lady then replied and never apologised for the inconvenience & also kept calling me the wrong name which is so unprofessional.

May 7, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been scammed

Ordered 10 days ago, claims to have 48 hour tracking, I’ve had nothing. No item has been sent, they avoid answering emails. Will have to report through trading standards now so they can investigate this company

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product…

Excellent product…. Best version yet! Very prompt delivery, very clear view, a lot more attachments and tools included with the Smartbud Pro. All together in a shiny case

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Love this product...this is the 3rd one…

Love this product...this is the 3rd one I've brought because everytime my family try it they end up taking it home. I sometimes have irritated ears and you can quarentee as a dog groomer it's a stray hair in there...these are really good for getting them out. Would be lost without it.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid. It’s a scam.

Don’t use this company - it’s a scam. The company was dissolved in February 2024 and the trademark doesn’t apply to this technology. I don’t understand how they have positive reviews - can only assume they are fake.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product, really lets you see just how unclean your ears are!
I always cleaned my ears religiously and thoroughly every other day with cotton buds and with an ear cleaning squirter, one day I noticed my hearing in one ear was not as it should be.
I ordered the smartbud ear device and was shocked when I first used it, as I could clearly see quite a large peice of ear wax inside the canal into my ear.
I easilly removed it with the smart bud and everything is back to normal, that being said even though you think you clean your ears well, this device shows you that they aren't as clean as you think they are.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Consistent and Reliable

I bought the Smartbud a while ago during an offer and on recommendation from a friend. It has been a good value purchase and I continue to be happy with it. It charges quickly, is easy to connect to the app via my phone and makes it so much easier to clean my ears without difficulty. I've also placed a couple of orders for replacement buds in the time since I've had the Smartbud and these have always arrived quickly with no delays. Well worth a purchase!

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

This tool is everything

This tool is everything! I can't recommend it enough.Easy to use sade and works great,high quality camera helps to pick up the tiny bits, it gives clear image on the app,which makes the cleaning proces enjoyable without worrying of you pushed the bits inside your ear thats what happens wimhen using cotton buds! 100/10!

April 18, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother

Don’t bother, another scam business claiming to be a huge company selling lots of products.

False tracking sent slow replies on customer service and keep getting the same “we have sent this please be patient”

What you’ve sent it and it’s been over a week with Royal Mail? This happens so much nowadays with these instagram “business's”

Great marketing but to good to be true.

April 13, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY. I literally just had to fish the tip of the cleaner out of my ear after it come off inside my ear canal. First time it has ever happened and the product has gone straight into the bin. The tip was fully secure when it went into my ear. How this product is doctor recommended I have no idea.

April 12, 2025
Unprompted review

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