Smartbud® - Smart Ear Cleaner Reviews 

1,098
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, most reviewers were somewhat happy with their experience overall. Many customers highly praise the product itself, finding it a fantastic and useful device for ear health. People appreciate its ease of use, clear camera quality, and effectiveness in managing ear wax. However, a significant number of customers report severe dissatisfaction with order fulfillment, experiencing long delays and often not receiving their products. Many reviewers also highlight poor customer service, characterized by unresponsiveness and a lack of support. Consequently, obtaining refunds for unfulfilled orders or faulty products is a major concern, with some users also experiencing hardware issues or unsatisfactory replacement tip quality.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising it as a "godsend" and a... See more

Order

Reviewers highlight negative aspects of order, with many customers reporting that their orders never arrived... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant difficulties in... See more

Customer service

Consumers express significant dissatisfaction with customer service, often describing it as terrible,... See more

Response time

Reviewers mention significant dissatisfaction with response times, with many reporting no replies to emails... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered replacement tips. Said they had been dispatched. Waited 3 weeks so asked for a refund. Received refund but no reason given as to why I never received them. Very disappointed.

Rated 2 out of 5 stars

Customer service is horrible. I was shipped a package and 10 out of the 12 peices missin. I asked for either the missing items to be shipped or for a refund. They have been saying for 3 weeks now that... See more

Rated 2 out of 5 stars

Purchased the Smartbud Flush 23/12/24 as a gift. Really good machine hence the score of 2. In May 25 it stopped charging. Contacted Smartbud who made us jump through hoops asking for a video so they... See more

Rated 4 out of 5 stars

The smart bud is great. What annoys me is that you cannot buy the spoon style tips separate from the microphone style tips. I don’t like those ones ands therefore have wastage from every refill pack.... See more


Company details

  1. Health and Beauty Shop

Written by the company

#1 At-Home Ear Cleaner


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.9

All reviews

(1,098)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a great little gadget for ear…

This is a great little gadget for ear inspections have one myself and purchased another for a gift who is also very impressed with it only down side was when I went to order it was out of stock and I had to wait quite a considerable time for it then postage was very slow as well but all in all good company and good product .

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

0 customer service

0 customer service. Had a Smart bud for just a little over a year, wanted a brand that a could trust. However it stopped working. Used probably twice a month, kept it charged up and it decided it doesn't want to connect. Connected the customer service. Who basically said that I needed to turn my WiFi off?? Okay, never been a problem before, but I'll give it a go... didn't work obviously and still doesn't Connect. Connected them 5 times since, to which they haven't replied. Very poor service. Very poor website and very poor quality product. Won't be buying or recommending their products again.

May 28, 2025
Unprompted review
Rated 4 out of 5 stars

Good product and as described

The product is good for its price, but the ‘ear cleaner’ needs replacing fairly often. Additionally there is no instructions on how to clean the device properly, nor any product to clear away debris from the ear off of the lens. My only other problem is the data collection practices, and where the data goes,

Apart from those, the product works as described. I don’t use it to ‘clean’ my ears often however. I use it more to check ear health and clear out the ear only when significant deposits build up. Wax in the ear canal is important for ear health - just not an excess of it.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam!! Don't use this company.. I ordered this a month ago and still haven't received my order.. I've also emailed and emailed and no one is getting back to me.. what an absolute joke and I will be taking this further

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

This device is a gamechanger!

This device is a gamechanger. An easy and safe way to clean your ears! So easy to use by connecting the device to your phone and the camera is so clear. You will be so surprised how much wax you will remove from your ears!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Smartbud

Smartbud
Smartbud is a really great product, small and compact but really useful and handy device that does the job well at a reasonable price! Will be using again!

May 13, 2025
Unprompted review

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