Ordered replacement tips. Said they had been dispatched. Waited 3 weeks so asked for a refund. Received refund but no reason given as to why I never received them. Very disappointed.
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Company details
Written by the company
#1 At-Home Ear Cleaner
Contact info
United Kingdom
- support@thesmartbud.com
- thesmartbud.com
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Order not received
Order not received, order placed 6th May 25. Tried reaching out to support to find out when I can expect delivery but no reply as of yet.
This is a great little gadget for ear…
This is a great little gadget for ear inspections have one myself and purchased another for a gift who is also very impressed with it only down side was when I went to order it was out of stock and I had to wait quite a considerable time for it then postage was very slow as well but all in all good company and good product .
The best ear cleaning system by far
The best ear cleaning system by far
Still waiting to receive my order!
Waited about three weeks and found out…
Waited about three weeks and found out it never even shipped
0 customer service
0 customer service. Had a Smart bud for just a little over a year, wanted a brand that a could trust. However it stopped working. Used probably twice a month, kept it charged up and it decided it doesn't want to connect. Connected the customer service. Who basically said that I needed to turn my WiFi off?? Okay, never been a problem before, but I'll give it a go... didn't work obviously and still doesn't Connect. Connected them 5 times since, to which they haven't replied. Very poor service. Very poor website and very poor quality product. Won't be buying or recommending their products again.
Good product and as described
The product is good for its price, but the ‘ear cleaner’ needs replacing fairly often. Additionally there is no instructions on how to clean the device properly, nor any product to clear away debris from the ear off of the lens. My only other problem is the data collection practices, and where the data goes,
Apart from those, the product works as described. I don’t use it to ‘clean’ my ears often however. I use it more to check ear health and clear out the ear only when significant deposits build up. Wax in the ear canal is important for ear health - just not an excess of it.
Transformed my ear care routine
Transformed my ear care routine. Easy to use and better than old school cotton buds.
It's a whole amazing experience where I…
It's a whole amazing experience where I can see all the way through my head, I love how it's so easy to use
Good but need to be made stronger
I really like the product but the thin bit of plastic that surrounds the metal before the end has snapped twice on two smart buds and now they are unusable.
Really handy little tool
Really handy little tool, good battery life. Use it most days
Love my smart bud ear cleaner
Love my smart bud ear cleaner, great product simple to use and set up and to top it of the customer service is great too
Scam!
Scam!! Don't use this company.. I ordered this a month ago and still haven't received my order.. I've also emailed and emailed and no one is getting back to me.. what an absolute joke and I will be taking this further
I love my smartbud pro!
I love my smartbud pro. My audiologist said my ears are so clean and clear!!!
Order didn't arrive (poor communication)
My order didn't arrive after 12 days. Emailed twice and received no response. Wouldn't recommend.
This device is a gamechanger!
This device is a gamechanger. An easy and safe way to clean your ears! So easy to use by connecting the device to your phone and the camera is so clear. You will be so surprised how much wax you will remove from your ears!
Smartbud
Smartbud
Smartbud is a really great product, small and compact but really useful and handy device that does the job well at a reasonable price! Will be using again!
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