The Sporting Lodge Reviews 

For the return they ask you to pay the Royal Mail return postage fee (4.95GBP); however, I am disappointed that the website does not clearly state that I would be responsible for covering this cost. Had this information been made clear, I would have reconsidered purchasing the cap online.

Great customer service for my purchase of a backpack. I needed to make warranty claim with Fjallraven many months after the original purchase, and Sporting Lodge were attentive, helpful and responsive in getting the bag repaired. Thank you.

The app does not work to do a return. I have tried and work colleagues have tried.
So frustrating

Excellent experience. I live out of country and always worry about the quality when ordering clothing online. The RRL shirt was exactly as shown and arrived very quickly. Also sent a note about an out-of-stock product. I received a fast response stating that they would check availability. Great customer service and over all experience. Definitely going to make more purchases at The Sporting Lodge in the future!

Ordered two Ralph Lauren sleepwear items which arrived quite promptly, but upon opening the outer plastic bag I could immediately see that the two inner bags containing the clothing had already been ripped open and the items had obviously been carelessly replaced inside them! There is no doubt whatsoever that these items were returned goods, but the tags were still intact. Had the items been advertised as returned goods I would never have purchased them from this company - there was no mention of this on their website! If you try on clothes in a retail shop of course there is a good chance of other people having tried them on before you, but when buying 'new' goods on-line, you surely would expect them to still be in their original unopened packaging! It was only after I complained that I received a insipid reply which stated - "but as we are a retailer there is every chance the item has been purchased and tried on previously". I have purchased numerous clothes recently direct from Ralph Lauren and not once have I been sent blatantly opened returned goods! Lesson learnt.

Changed up to a 4* as customer service responded and honoured the original sale price price as items were already in my basket before they fully came out the sale

Very professional service, I needed to exchange an item which was simple, easy to do and hassle free. Amy was really helpful with the process, the new jacket is excellent quality and a great fit. 100% I will use The Sporting Lodge again. Thank you.

Really impressed with the Sporting Lodge, I ordered two pairs of wellingtons as a Christmas present for my father (being unsure of sizing) when I contacted them to organise returning they were outside of the usual returns period, Amy at the sporting lodge was fantastic and organised my return and refund and I would 100% order again.

Sent me the wrong item. The picture was incorrect. Tried to make me keep the product I didn't want or order so they didn't have to deal with it. Stopped all communicaton with me after this. I've ended up having to go through their returns policy and waste my valuable time fixing their problem. I ended up finding the product cheaper elsewhere and got a better service. Why use them when there are much better and cheaper companies elsewhere.

I bought a fjallraven jacket for my daughter in 2019, it was posted un-signed for and was stolen by the sub contracted postman who wasn’t a full time employee of Royal Mail. When I contacted this company and asked why it wasn’t posted signed for I was indirectly accused of lying by the manager with a horrible attitude. I was basically told that it was my problem and not theirs, I was down £150.00 and my daughter didn’t get her winter coat. The woman I spoke to was an absolute disgrace. Give this company a wide berth. YOU HAVE BEEN WARNED.

They refused my return, they said they'd return the item back to me. When I've asked for this they're now not replying. Order 40049181

No response from customer service.

Terrible customer service - order not fully fulfilled, stock issue only identified after I sent multiple emails and had to call, poor communication since then, and I still have not been issued a refund 2 weeks later

Excellent customer service.
I had an issue with a gift card not working.
Issue was resolved by Sue within a half hour after my first email.
Gift card used and waiting for my Patagonia shirt to arrive.
Thanks again for excellent customer service.

I spoke to Lucy via the chat,l had ordered a jacket,had had my discount code taken off as it was no longer valid and then l signed up for emails follwing my purchase and noticed l had a code.
I mentioned this on the chat and she immediately granted me the further discount which was extremely impressive and displays an extremely high level of customer respect and care....This company is obviously one of intrlegrity.
Before purchasing l verified the brand that l was buying from the site to check authenticity as l have not used this site before and l happy to say it was a positive outcome.
I am making this site my go to site for quality branded items.
Thank you so much lucy fir your efficiency and professionalism,and to The Sporting Lodge for having such a strong and moral buisiness ethic and obviously a great system of training your staff.

By no fault of their own, my parcel got lost in transit, and the customer service was absolutely outstanding, up there with the very best. They were very quick and polite communicators and had my issue resolved in no time, would recommend them a thousand times over.

Great products and ultra fast delivery. Even to Germany. Placed the order, rifle bag arrived two days later!

Great. Shipped quickly

Good communication with quick dispatch and delivery. Delighted with the product I received. Thank you

Very efficient, a no nonsense attitude. Just as we like it.

Very quick and efficient delivery. Needed a different size which were swapped and received just as quickly as first pair. Product is perfect for my needs - slip on wellie type boots for back garden use.