The Stag Company Reviews 

2,157
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I organised a stag do to Hamburg for 23 people which naturally meant a lot of planning and executing. The Stag Company's service was exceptional and fast to respond. There was a slight problem with on... See more

Rated 5 out of 5 stars

Sean our allocated planner was great from start to finish. It was such a smooth sailing experience will defo recommend this is the way to do it! Took a lot of pressure off me, being the stag, by such... See more

Rated 5 out of 5 stars

Booked with The Stag Company (TSC) due to the many positive comments on line. As the Best Man, I knew I had to get this weekend spot on, so I put my trust in TSC. TSC recommended Albufeira, Port... See more

Company replied

Rated 2 out of 5 stars

Fish n chips were of poor quality . Only a slither of fish was heavily covered in over cooked batter to give an impression it was a large portion of hardly any fish at all !

Company details

  1. Recreation Center

Written by the company

The Stag Company organise brilliant weekends away for close to 50,000 passengers a year, in honour of their loved one’s pre-nuptial celebrations. We provide you with a dedicated Event Planner from quote, right through to departure and pride ourselves on truly caring about each and every one of our groups. We’re proud to say that we have over fifteen years of experience of creating incredible stag weekends!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(2,157)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy customer…

It was straight forward as long as you read things properly but then you should do that anyway, Sean was great and made it easy i would use Sean and this company again

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

I hate negative reviews but....

##UPDATE##
Either way The Stag Company's reply is irrelevant, an extra room would have been needed whether I paid first or they paid first.... again a politely worded disgraceful cop out.

##Original Review##
I really do not recommend you use this company. There was 13 of us to Barcelona for MY stag do, but there wasnt enough room for us in the rooms provided... people were obviously getting frustrated after many beers flowing so to keep the peace and spirits high I bought an extra room for £430.00 so we could get on with the events and make it to the bar crawl planned.
The Stag Company have admitted fault because they do specify "Sofabeds" but we were provided single sofas!!! They now refuse to pay us back more than £150 because we should have called them first. Clearly they've never been on a stag do. We acted quick because we had to, people needed freshening up and somewhere to unpack.
They would have had to sort an extra room out either way so their response is a disgraceful cop out.
Would never use this company for any of the upcoming stags we have in the group AND HIGHLY RECOMMEND YOU DONT EITHER

April 1, 2024
Unprompted review
The Stag Company logo

Reply from The Stag Company

Hi Dean, We are sorry to read your comments.

We endeavour to accommodate by adjusting the apartment layout to maximize occupancy, including the use of sofa beds and shared bedding, however, from the website, we can see that 3 people would have had to sleep on the sofa side of the sofa. All sofa beds come in all sorts of shapes and sizes but we appreciate that your guests were not comfortable with this option and therefore refunding £50 to each 3 guests out of the 6 on the sofa beds to acknowledge their dissatisfaction.

We genuinely regret any dissatisfaction you might have encountered with your accommodation and as a tour operator, we do value customer feedback in order to help us improve in the future.

I understand that you were enjoying the stag do and perhaps hesitated to reach out at the time. However, we do highlight in your itinerary the importance of timely communication if any issues arise. This is crucial, as it enables us to address and rectify any discrepancies effectively upon your return.

We strongly believe that if you had contacted our local team at the time, they would have made every effort to resolve the situation promptly or at least address the issue directly.
It's important to keep in mind that it is very difficult to resolve such issues unless the customer contacts the emergency helpline.

Without the opportunity to help you on the weekend itself, we're in a position where we've not been able to support you to the levels that we possibly could have done had you contacted us. It's very unusual for any group to choose to make a substantial payment towards an addition on the weekend, and then expect us to cover the cost of this on your return. As you can appreciate, we would have been better placed to find a solution for you, had we learnt about this sooner.

Once again, we were sorry to read your feedback, and we're really disappointed to see you've come away from a full action-packed itinerary with us feeling this way, providing negative feedback towards our business. The group leader advised us the rest of the package was a success, and if we had been given the opportunity we are confident we could have supported and rectified this quite quickly for you.

Best wishes

The Stag Company


Rated 5 out of 5 stars

Cardiff Stag

From when we made the initial enquiry everything went pretty smoothly, I have no complaints and would definitely use again.

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Service and a terrible choice

If I could give less stars I would. I arranged for my best mates stag do to be a bars and babes pub crawl. The planning and payments went through fine with good communication from the staff (All be it, some messages went through to other members who didn't communicate when picking up after others)

We arrived at the slug and lettuce 10 minutes before our 4 free beers 1 free shot each and supposed 2 hostesses. After being put at a table of 8 for my party of 13, the waitress told us we would have to wait until the table across had finished and then we could have their table as well. This is not exactly the private table which was put in the description.

After then waiting over 30 minutes, by now it was 20:15 and our event was from 20:00 - 22:00. We did not have any beer's the hostesses hadn't arrived and I decided to complain to the manager. The manager of the slug and lettuce told us he was bringing the beers over shortly and they did not get the booking until the day before and were busy so they apologised. The hostess arrived. The one hostess. She did nothing more than sit with my stag party and drink the beers which were supposed to be our free beers..... There was none of the expected drinking games which were expected. Myself and the party begun to get very bored. We were then told we had reached our tab after having 2 beers each.... The free shots still hadn't arrived. The hostess was very dull and didn't make much of an effort to do anything with the party for entertainment of any kind. Eventually I asked her if we are gonna start playing some drinking games (21:20 at this point) She said lets play truth or dare. What kind of joke is this? To pay £50 each for entry to a slug and lettuce for a private table which wasn't private and 2 beers?

What an absolute waste of money for what was supposed to be the most memorable moment of a stags life.

I have asked for a refund as quite frankly I could have probably had a funner night booking a Macdonalds birthday party for the group!!!

No response from the organisers after the event and money has been received. More than likely too ashamed of the night they have given us. I have fallen out with a lot of friends who are angry they had to pay £50 each for this absolute appalling evening.

Louisa was the name of the 1 hostess who came to the evening.

Jamie Walsh was the first contact who did not respond to my refund request, and was also the original planner.

Gemma has also not responded since I have emailed them both.

I will be taking this further as this is the absolute worst experience I have had dealing with this sort of event planning company.

May 25, 2024
Unprompted review
The Stag Company logo

Reply from The Stag Company

Hi Stanley,

Thank you for sending your feedback regarding the Beers and Babes activity.
We are sorry to hear that the event started 15 minutes late and we apologise for the disappointment you experienced.

Due to the bank holiday, it has taken us until today to get back to you and we apologise for this.

As we were not made aware of any issues over the weekend by calling the available emergency numbers on your itinerary, it makes it very difficult to resolve your complaint at this stage and have therefore have to pass this to our aftercare team to investigate with our partner.

We will come back to your email as soon as we can when we will be able to provide a detailed response.

Best wishes
The Operations Team

Rated 5 out of 5 stars

Jamie was excellent throughout the…

Jamie was excellent throughout the process. Was patient with the time I needed as I was managing 18 useless guys at the beginning. Spoke great like a mate which made it so easy to chat and discuss options.
The stag company portal and payment structure is excellent and very handy and always get back to you on questions.

My only minor issues, not huge, I wish Amex was an option. The other is they can change the schedule up to a few weeks before so was a little annoying planning ideas and how to get to the next activity. We went by train to drink all day, and resulted in getting an expensive taxi to our activity which wasn’t in the city, but again Jamie mentioned this to me, and I underestimated it.

Roly Poly stripper is the best thing I have ever seen! If you want to see a stag be completely humiliated, this is the one!

Overall, I would use again, but hope to not be a best man again to avoid organising 9 drunken loveable twits 😂

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great time

Everything very easy and straight forward to book with jamie , everyone pays their own share so no hassle chasing money ,all the activities were on time and went according to plan ,our guide peter was great and very helpful, Notting was any trouble and he was such a sound guy, would definitely do it all again in the future

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

Advice sought

I contacted this company for advice and Sean responded. He was quick with his quotes and updated them a few times as I chopped and changed the package over. No drama for him at all. Everything was organised perfectly, with no trouble. The hotel was exceptional. 4 star with great rooms and a buffet fry up included. Activity’s were great fun and well organised. If I’m ever a best man again I wouldn’t hesitate to use this company again and will recommend them to anyone.
Thanks a lot guys. You are legends!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Top Stag Weekend in Benidorm

Great Stag weekend in Benidorm, Sean our event planner did a great job getting us what we wanted. From various hotel options to picking what activities would best suit our group, nothing was too much trouble. Really helpful throughout the whole process.

I would 100% recommend the Go Karting BBQ and Beers. This was a great activity and was really well set up and run. Everyone had a laugh and had a great weekend.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

from start to finish everything we required or changed ( a few drop outs at a late stage) The Stag Company responded quickly. the hotel was ideal and tickets for the tour was easy to redeem.
i would highly recommend using this company to help you plan your stag

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Jamie and the team were super helpful, quick to respond and dealt with everything efficiently.

I had to make a number of changes to our booking even up to a number of weeks before the stag and they managed to deal with it all. With such a large group to deal with, Jamie and the Stag Company removed as much of the stress as they could!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

The stag company made putting together…

The stag company made putting together the weekend so much easier than trying to coordinate all elements separately, and beth was brilliant talking me through each step to make sure everything was in place before our weekend. Would definitely recommend to any other best men organizing a stag do in the future!

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company to work with

Could be happier with how the event went. Was easy to navigate, the staff on the day were really helpful and great to work with, in the lead up to the event any questions were answered quickly and with all the details required, we wanted to combine two different events which don’t usually go together but they managed to sort it for us and it was a really good event.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great Communication

Thank you to Sean for the excellent communication and knowledge throughout the process. Great insight into the city of Nottingham.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Really easy process

Really easy process - Alex was really helpful and went above and beyond to get us the package we needed. Looking forward to the events.
Many thanks

February 14, 2024
Unprompted review
The Stag Company logo

Reply from The Stag Company

Hi Martin,

Thank you very much for the review! Will ensure that Alex reads this positive feedback!

Best Wishes,
The Stag Company

Rated 5 out of 5 stars

Very helpful

The team provided great insight to the activities and helped make the booking process very simple

February 7, 2024
Unprompted review
The Stag Company logo

Reply from The Stag Company

Hi Ryan,

Thank you very much for the review! Glad to hear the process was simple for you!

Best Wishes,
The Stag Company

Rated 5 out of 5 stars

We had an absolutely amazing weekend in…

We had an absolutely amazing weekend in Bratislava. The service from our guides was incredible and they went above and beyond at every turn.

January 25, 2024
Unprompted review
The Stag Company logo

Reply from The Stag Company

Thank you for your Feedback, Brian, we are so pleased that you and your stags had an amazing time in this amazing city! We will be sure to pass your comments on to the guide. All the best. The Stag Company.

Rated 5 out of 5 stars

Sean has made my experience planning…

Sean has made my experience planning this stag so easy helping find the best price and including all the activities we wanted to include, find accommodation was the hardest part but Sean work tirelessly to find us accommodation and the best possible price. Can't thank Sean enough for all his help whilst planning the stag.

January 30, 2024
Unprompted review
The Stag Company logo

Reply from The Stag Company

Hi Stephen,

Thank you very much for the review! Will ensure that Sean reads this positive feedback and glad he was able to find you the perfect package!

Best Wishes,
The Stag Company

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