There was a slight delay with delivery but very good communication throughout. The watch strap itself is beautiful and very well made -fantastic piece of engineering ! Size adjustment was a tad fi... See more
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I got the Birch for Women as a present for my wife. It's a beautiful watch and she was delighted with it. After a few months it turned out there was a flaw with the mechanism which resulted in it stop... See more
Beautiful watches! Bought one for my son in law’s 50th. Although once he’d had a look at the website he preferred a different one, he is utterly delighted with his gift. As a long standing family of v... See more
I love everything about this company including what they stand for, their value for money, their communication, fast delivery, packaging and their uniquely designed watches. My husband has 5 now and... See more
Company details
Written by the company
Designed to be kinder to the environment, all our watches and straps are handmade from recycled natural wood furniture and are vegan. We plant 10 trees and offset 250kg of carbon with every order, whilst also rescuing 20 plastic bottles from the ocean. Why not buy Mother Nature some time? The Sustainable Watch Company is born from a desire to save our planet. Whilst we are only small, we have big dreams! We aim to be a heavily climate positive business. This will see us removing significantly more carbon from the environment than we produce through our operations. Helping reduce the amount of greenhouse gasses in our atmosphere. Whilst we can't do it alone, we definitely can't do it without you, so thank you for shopping small! Our pledge to you is to forever play our part in slowing climate change, building a business with a focus on environmental impact and not solely profit.
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4.8
Excellent
88 reviews
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A beautiful environmental gift
Our company has an environmental mission, so I wanted a meaningful gift for our team that shows gratitude for their years of service. Because the watch is a timeless symbol, I found your products to be a perfect fit for us. I love that you use recycled wood and transform them into a thing of beauty. Many thanks!
February 20, 2025
Unprompted review
Reply from The Sustainable Watch Company
We're so happy to have had the privilege to play a part in this milestone of yours!
Thanks,
Fantastic customer service
Fantastic customer service. Communication at every stage.
Will and have recommended this company to everyone I know
January 8, 2025
Reply from The Sustainable Watch Company
Hey Chris - thanks for the kind words and recommendations - very happy to help!
UN- sustainable watches
I bought a watch from this company in March 2023 and was delighted with it and the company. However after just over a year I began to have problems with it losing time and so being unreliable. After my first contact with them i was advised to get the battery replaced by a local jeweller which I did. A short time later I had more problems of the same nature and they were getting worse. After contacting the company again I got replies disowning the product and insinuating that I may have damaged it in some way (totally untrue) "Sustainable" it is NOT. I was offered 40% off a new purchase, but who in their right mind would throw good money after bad for something to maybe last Less than TWO years
October 30, 2024
Unprompted review
Reply from The Sustainable Watch Company
Hi Allan - As stated, you made your purchase almost 2 years ago, meaning the purchase is a year outside of the 1-year guarantee period.
As you can see from our numerous positive reviews, this is an isolated incident and not one that has been reported by other happy customers. We pride ourselves on our customer service and quality.
As a gesture of goodwill, I shared a 40% discount for you to replace your damaged watch as I understand why you may be upset. Unfortunately, there's no way for us to way for us to guarantee that accidental damage is not the cause of your issues in such a long time period. And as you're such a long way outside your guarantee period, we're limited with what we can do.
Thanks for your feedback - wishing you a great new year!
The product is excellent and the…
The product is excellent and the customer service is even better. I would highly recommend dealing with this company. At every turn, I was given prompt and helpful responses. Cannot rate highly enough.
December 12, 2024
Unprompted review
Reply from The Sustainable Watch Company
Thanks Joe - very happy to have helped!
Well-made and gorgeous watch
Well-made and gorgeous looking watch. I got it as a gift because of its sustainable promise. My husband totally loved it and he has been wearing it ever since. Definitely recommend if you are in the market for unique and sustainably made watches.
October 25, 2024
GGREAT COMPANY
Great company to deal with. From first placing the order I was kept up to date with what was happening and then after receiving asking about the watch.
September 14, 2024
What actually arrived was more than I…
What actually arrived was more than I expected and really made my day, so much that I showed it to a customer who is big into his watches and he really loved it.
August 28, 2024
Excellent
Excellent. Quick delivery and loved the watch strap which I wore for my wedding day. It made my Apple Watch look much nicer with a cool watch face.
June 17, 2024
Excellent service
The watch turned out not to be what I wanted so I requested a return and refund.
I was immediately sent an email with a pre-paid label and have now received a full refund.
An excellent service and I would happily buy again.
May 6, 2024
Lovely looking watch, quick fix required
My partner bought me a watch as an anniversary present. I only wore it for special occasions. One evening walking home from Brian Cox (the astronomist not the actor) I heard a noise and looking back realised my watch had fallen off with a narrow pin slipping out at the clasp. I got back in touch with the company who after some requests for photos then sent me a QR code to send it back, fixed it and sent it back. I do love how the watch looks and happy with getting it back fixed. A star lost for the initial strap issue.
May 1, 2024
Unprompted review
The watch broke while my partner was…
The watch broke while my partner was sweeping less than 3 months after purchase and after less than 2 months of wear! When I emailed the best I was offered was a 40% discount on a new purchase! Why would I make an additional purchase after the first one breaking so easily? And sad that they cannot back their manufacturing of products by having a warranty to cover this.
April 30, 2024
Unprompted review
Reply from The Sustainable Watch Company
Thanks for the feedback Megan. As you explain, this is customer damage due to an accident post-purchase.
We pride ourselves on great customer service, supported by numerous positive reviews. I understand how frustrating it can be breaking a new purchase, so to try and help out we actually offered a 50% discount with free shipping from the UK to Australia.
I'm very sorry that this wasn't the resolution you were looking for. Unfortunately as you have damaged the product post-delivery, we are unable to offer a refund or replacement as per our returns policy.
Great customer service and the product…
Great customer service and the product is beautiful
May 2, 2024
Unprompted review
Great product and service
Great product and service, my son loves the watch. The pin remover pin was bent when product arrived, Richard sent a replacement which was received within 48 hours.
April 13, 2024
Unprompted review
It was a little tricky removing links…
It was a little tricky removing links but the video was good and the right tool provided.
My husband likes it very much especially the sustainability and the Redwood. It seems very comfortable.
March 17, 2024
Very happy with my order and watch
Very happy with my order and watch, 5 star all around for ther service and quality of the watch.
March 8, 2024
Unprompted review
Lovely watch
The watch is beautiful and arrived quickly. Star lost because the instructional video on altering the strap could be improved.
March 12, 2024
What a beautifully crafted watch
What a beautifully crafted watch! Such an innovative idea to make these sustainably but with no compromise on style or function.
February 24, 2024
Bought this as a gift and was very…
Bought this as a gift and was very impressed by its look and also the advice available to alter strap! Looks great!!
January 29, 2024
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