There was a slight delay with delivery but very good communication throughout. The watch strap itself is beautiful and very well made -fantastic piece of engineering ! Size adjustment was a tad fi... See more
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I got the Birch for Women as a present for my wife. It's a beautiful watch and she was delighted with it. After a few months it turned out there was a flaw with the mechanism which resulted in it stop... See more
Beautiful watches! Bought one for my son in law’s 50th. Although once he’d had a look at the website he preferred a different one, he is utterly delighted with his gift. As a long standing family of v... See more
I love everything about this company including what they stand for, their value for money, their communication, fast delivery, packaging and their uniquely designed watches. My husband has 5 now and... See more
Company details
Written by the company
Designed to be kinder to the environment, all our watches and straps are handmade from recycled natural wood furniture and are vegan. We plant 10 trees and offset 250kg of carbon with every order, whilst also rescuing 20 plastic bottles from the ocean. Why not buy Mother Nature some time? The Sustainable Watch Company is born from a desire to save our planet. Whilst we are only small, we have big dreams! We aim to be a heavily climate positive business. This will see us removing significantly more carbon from the environment than we produce through our operations. Helping reduce the amount of greenhouse gasses in our atmosphere. Whilst we can't do it alone, we definitely can't do it without you, so thank you for shopping small! Our pledge to you is to forever play our part in slowing climate change, building a business with a focus on environmental impact and not solely profit.
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4.8
Excellent
88 reviews
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Sustainable Watch Company
I recently purchased a watch from Sustainable Watch Company and I must say, it exceeded my expectations. Made by a small company, with core values of sustainability and that on top of that goes above and beyond to address your doubts and concerns, having exceptional customer support.
The watch itself is a piece of art, absolutly stunning!
Highly recommend it, 10 stars out of 5!!!
January 29, 2024
Unprompted review
Beautiful craftsmanship.
January 6, 2024
Another great purchase Really great design
Really great design, workman ship of the watch. Really pleased with the watch. Excellent customer care and service. This is the 3rd watch I have purchased and they have all been quality items. People are so very impressed with the watches.
December 29, 2023
Reply from The Sustainable Watch Company
Thanks so much for your repeat business Gavin, we’re so happy to have you keep coming back! You’ve contributed a lot to saving the planet along the way 🌳💚
Excellent service
Purchased a watch earlier this year with no issues about ordering or delivery.
Beautiful watch but a fault occurred with the strap over Christmas.
Decided to email company, not expecting a reply until the new year, but Richard the company founder got back to me straight away and sorted the issue by means of a replacement.
Excellent company ethos with superb customer service.
Very impressive all round.
January 4, 2024
Unprompted review
Incredible quality
I got one of the watches for my partner for Christmas and he loves it, they’re beautiful watches and very well made. The customer service is also great, the team was very helpful.
December 2, 2023
Unprompted review
Great product
Easy to order
Quick delivery
Bought as a present and they love it.
Needed to remove links and found no problem.
December 13, 2023
Poor Customer Service
Did not deliver ordered item on communicated date, frequent emails elicited “be patient” replies and quoting of the company returns policy. Eventually after over two weeks of no delivery and several emails, finally obtained a refund. Would not recommend.
November 27, 2023
Reply from The Sustainable Watch Company
Thanks for your feedback Colin,
We can’t process immediate refunds on request, we need time to investigate lost parcels, especially given the delays on delivery around the holiday period. In your case you had to wait 7 days from the initial request until we processed a full refund.
Once your order is collected by the courier, we no longer have custody of the package. We worked hard to get answers quickly for you from FedEx, sharing regular updates.
In the end, we processed your refund before hearing back from FedEx, to allow you enough time to order an alternative gift in time for Christmas. This was outside of our Returns Policy, but hopefully made getting a replacement easier.
As visible across our numerous other reviews, we pride ourselves on great customer service.
Wishing you a great festive season.
Best watch company going
The Watches themselves are made to a very high quality and look absolutely amazing, On top of that I have had a couple queries regarding the watches and had extremely fast and helpful replies from Richard the founder and have ended up buying another one due to the 5 star service I highly recommend this company and the watches best decision I made
November 20, 2023
Unprompted review
Reply from The Sustainable Watch Company
Thanks so much for your kind words Jake, really happy to have your support!
Very pleased
Quick delivery, lovely quality watches, beautifully presented for Christmas presents. Very pleased.
November 1, 2023
Excellent anniversary present
Excellent anniversary present, my wife loved her willow watch
October 19, 2023
Incredible executed
Incredible manually executed wood apple watch strap. My husband was impressed about this sustainable accessory and since the day he received it he didn’t want to change it with any other strap. I would highly recommended.
September 16, 2023
A gift delivered quickly
Watch delivered quickly as a gift and my daughter is delighted with it, thank you
September 4, 2023
Loving my new watch - The Birch!
I am in LOVE with my new watch! I recently received my The Birch watch from The Sustainable Watch Company and I couldn't be happier! The watch is absolutely stunning, with a sleek and stylish design that goes with everything. I love that it's made from sustainable materials and is eco-friendly. It's also incredibly comfortable to wear and keeps perfect time. I've received so many compliments on it already! Thank you, The Sustainable Watch Company, for creating such a beautiful and sustainable timepiece that I can be proud to wear!
April 1, 2023
Excellant watch quickly dispatched.
June 4, 2023
Great service
The watch I have purchased for my husbands birthday is every thing I hoped it would be and the use of sustainable material makes it a worthwhile purchase. I would recommend the item and the company to anyone thinking of buying. (Hope my hubby thinks so too!!)
June 3, 2023
Beautiful watches and great customer service
I was so impressed by the watches on the website. I was looking for a 60th Birthday present for my partner, who is a wood turner and loves watches, so what better present. There is always the worry that items bought online will not live up to expectations, but this totally exceeded mine! Beautiful redwood bracelet, obviously well made and classic analogue watch go perfectly together. I cannot wait to see his face when he opens this. The customer service was also outstanding, there was a slight hitch in the ordering process, totally my own fault, but Richard responded to my email really quickly and sorted everything out for me.
May 26, 2023
Unprompted review
Reply from The Sustainable Watch Company
Thank you Nicky, so glad you are happy and hope your parter loves it!
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