There was a slight delay with delivery but very good communication throughout. The watch strap itself is beautiful and very well made -fantastic piece of engineering ! Size adjustment was a tad fi... See more
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I got the Birch for Women as a present for my wife. It's a beautiful watch and she was delighted with it. After a few months it turned out there was a flaw with the mechanism which resulted in it stop... See more
Beautiful watches! Bought one for my son in law’s 50th. Although once he’d had a look at the website he preferred a different one, he is utterly delighted with his gift. As a long standing family of v... See more
I love everything about this company including what they stand for, their value for money, their communication, fast delivery, packaging and their uniquely designed watches. My husband has 5 now and... See more
Company details
Written by the company
Designed to be kinder to the environment, all our watches and straps are handmade from recycled natural wood furniture and are vegan. We plant 10 trees and offset 250kg of carbon with every order, whilst also rescuing 20 plastic bottles from the ocean. Why not buy Mother Nature some time? The Sustainable Watch Company is born from a desire to save our planet. Whilst we are only small, we have big dreams! We aim to be a heavily climate positive business. This will see us removing significantly more carbon from the environment than we produce through our operations. Helping reduce the amount of greenhouse gasses in our atmosphere. Whilst we can't do it alone, we definitely can't do it without you, so thank you for shopping small! Our pledge to you is to forever play our part in slowing climate change, building a business with a focus on environmental impact and not solely profit.
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4.8
Excellent
88 reviews
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Both watches (!!) are Great
Both watches (!!) are as described and look great. Arrived in neat presentation boxes, complete with tools for adjusting straps. The Rowan in particular we think looks very smart. Very swift dispatch and delivery, all for a very reasonable price. Birthday boy is very happy!
April 21, 2023
All their watches are fancy and their…
All their watches are fancy and their website is very fast and easy to use. Their free gift promo is a plus.
April 11, 2023
Unprompted review
Excellent post purchase service when we…
Excellent post purchase service when we needed help to take out links from the start.
March 18, 2023
Unprompted review
Highly recommend
Lovely watch. Had an issue with the strap but the founder was more than helpful and responded immediately. Great customer service and great product. Highly recommend.
March 30, 2023
Unprompted review
Excellent company
The watch was beautiful, and when I accidentally broke it, Richard fixed it for me with no quibbles at all. Wonderful service.
March 28, 2023
Unprompted review
Love the watch
Love the watch. Now in my collection. Will look to add from your collection
March 27, 2023
Unprompted review
He is very professional to assist.
March 15, 2023
Unprompted review
Sustainable fashion…
Im all about sustainability and what better way to showcase that than rocking sustainable fashion!
Pretty simple process. I struggled with the sizing of the watch though. It was way too big and some of the links broke, even after watching the YouTube. Luckily, my husband stepped in and managed to link it perfectly back together.
It looks amazing in, already thinking of ordering one for my mum on Mother’s Day.
February 10, 2023
Unprompted review
The loveliest watch ever
The loveliest watch ever! I got it for Christmas for my husband and he absolutely loves it. It came with a kit to adjust the strap and my husband easily made the adjustment himself. He’s been wearing it for over a month now and the wood looks so beautiful, lovely and smooth … Very well made and sturdy … Would buy again.🤩🤩🤩🤩🤩
February 10, 2023
Unprompted review
Easy peasy experience from ordering in…
Easy peasy experience from ordering in the website to delivery, to actually wearing them. Love that it is sustainable and the nature feel to it. The watch itself looks sleek too. Feels good to wear it tbh
December 17, 2022
Unprompted review
The hardest part was selecting a watch
The hardest part was selecting a watch. They’re all so stunning!
Easy to place order and delivery was very prompt!
I love the ethos of the brand and would definitely recommend them.
December 9, 2022
Unprompted review
The White Cedar incredible!
I had The White Cedar great fit easy to customise to fit my wrist. Delivery was super fast. A great brand value brand!
December 15, 2022
A Lovely Item
The wrist watch I ordered was beautifully packaged and it arrived on time. I have tiny wrists and I ordered the The Willow which fits perfectly. I can wear it with any type of clothing both Asian and English clothes. It's light weight as well.
January 20, 2023
Reply from The Sustainable Watch Company
Thank you Anjela, so glad you are happy with the versatility of The Willow!
100% recommend !
Great communication, Rich is very professional.
The watches are beautifully made as well as the packaging. It's great to see a small business putting so much care in their products (and the planet!). Would 100% recommend !
January 24, 2023
Unprompted review
Reply from The Sustainable Watch Company
Thank you Marine!
Beautiful watch
Beautiful watch, quickly delivered in time for my daughter's birthday. Had a problem with the video to shorten the strap ( wrong video given), this was sorted very quickly using their 'live chat' function. Thank you
January 16, 2023
Reply from The Sustainable Watch Company
Happy to help you out Michael!
Reply from The Sustainable Watch Company
Thank you Rosie!
Misleading pictures for product
I love the idea of sustainable wooden watches and support their cause. I ordered the Willow because it looked like a lovely colour that would be subtle. However, when it arrived it was green. I understand that each one is unique, so I asked if they had any non-green ones instead. They replied saying they would all be green because of the green sandalwood. This was frustrating as it means the picture the website is completely misleading. I sadly sent it back as it wasn't what I was expecting.
June 30, 2022
Reply from The Sustainable Watch Company
Hi Tabitha, as you correctly highlight, each watch is unique, and so is their colour. We hand craft our watches from recycled natural wood furniture and depending on the piece of furniture and the cut of the wood used for every Willow, each model will have a slightly different green colour hue from the Green Sandalwood. This is stated in product descriptions however I’m sorry this wasn’t clear for you from the product images. The uniqueness of every watch is part of what our customers love! Every single timepiece is one of a kind.
Great company, great product.
I have never been more impressed by the level of communication between a consumer and a business, they alerted me to issues with their supply immediately and they responded immediately to any queries I had. The only reason I am writing this review so late after my purchase is that the watch didn’t fit my abnormally skinny wrist even after taking out all the links I could. However, I have since realised the solution (whittle down the things between the remaining links) and am very happy with my purchase. Great company, great product.
December 23, 2022
Reply from The Sustainable Watch Company
Thanks so much for this review! So glad we delivered this experience for you 😊
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