There was a slight delay with delivery but very good communication throughout. The watch strap itself is beautiful and very well made -fantastic piece of engineering ! Size adjustment was a tad fi... See more
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See what reviewers are saying
I got the Birch for Women as a present for my wife. It's a beautiful watch and she was delighted with it. After a few months it turned out there was a flaw with the mechanism which resulted in it stop... See more
Beautiful watches! Bought one for my son in law’s 50th. Although once he’d had a look at the website he preferred a different one, he is utterly delighted with his gift. As a long standing family of v... See more
I love everything about this company including what they stand for, their value for money, their communication, fast delivery, packaging and their uniquely designed watches. My husband has 5 now and... See more
Company details
Written by the company
Designed to be kinder to the environment, all our watches and straps are handmade from recycled natural wood furniture and are vegan. We plant 10 trees and offset 250kg of carbon with every order, whilst also rescuing 20 plastic bottles from the ocean. Why not buy Mother Nature some time? The Sustainable Watch Company is born from a desire to save our planet. Whilst we are only small, we have big dreams! We aim to be a heavily climate positive business. This will see us removing significantly more carbon from the environment than we produce through our operations. Helping reduce the amount of greenhouse gasses in our atmosphere. Whilst we can't do it alone, we definitely can't do it without you, so thank you for shopping small! Our pledge to you is to forever play our part in slowing climate change, building a business with a focus on environmental impact and not solely profit.
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4.8
Excellent
88 reviews
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Excellent service
The customer service has been faultless from initial purchase to receipt of the watch. The delivery was delayed by the courier service totally the courier services fault. Rich at The Sustainable Watch Company went above and beyond to sort out the issue. Whilst the watch is Christmas present for my daughter it looks beautifully made and I’m sure she will be delighted with it.
December 20, 2022
Reply from The Sustainable Watch Company
Thanks so much Bryan, so glad to be of service and you were a pleasure throughout!
Love my Apple Watch strap!
I was a little sceptical based on there being no reviews on here at the time of purchase however after contacting the company via messenger and having a reassuring chat with Richard I decided to go ahead… I’m so glad I did! The Apple Watch strap is beautifully crafted and the wood really sets off the black watch housing.
I use trustpilot reviews often when shopping online so I wanted to leave a review and support this relatively new UK business.
December 19, 2022
Unprompted review
Reply from The Sustainable Watch Company
Thanks so much Stuart! Reviews are really important in helping build consumer confidence and grow our brand. I’m so pleased we were able to put your mind at ease and following your enquiry we actually went ahead and set up the Trust Pilot page you just reviewed us on! Thanks again for helping us continue to develop and evolve our business.
Reply from The Sustainable Watch Company
Thank you Genta, so glad you like it!
Love the watch
Love the watch - it looks amazing, works perfectly - but adjusting it was a challenge! We did get help really quickly after asking on their instagram, and the guy was really great at sending us the right info to adjust the strap after his suppliers had sent the wrong QR code and video in the box. The watch itself... beautiful. Thank you!
December 2, 2022
Reply from The Sustainable Watch Company
So happy you love the watch and the service Claire, and my apologies for the mix up!
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