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The Trade Centre Wales Reviews 

17,512
•
TrustScore 4.5 out of 5

4.7

Car Dealer•3 Locations
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Review summary

Created with AI, based on recent reviews

Evaluating 3,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members who guide buyers smoothly through all necessary paperwork, vehicle options, financing details, and insurance steps. Consumers consistently note that the overall purchasing process is wonderfully efficient, making the entire car-buying journey remarkably stress-free, straightforward, and pleasant from start to finish. Though some customers experienced troublesome issues regarding vehicle quality, mechanical components, and unhelpful aftersales support. Reviewers occasionally mentioned encountering unexpected mechanical problems shortly after driving away from the lot, alongside frustrating communication delays and prolonged waiting times when seeking necessary vehicle repairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their helpful, friendly, and professional approach... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and professional staff... See more

User experience

Clients share positive opinions on user_experience, highlighting a straightforward and effortless process... See more

Customer service

Users describe positive interactions with customer_service, noting that staff members are attentive, helpful,... See more

Product

Reviewers mention ambiguous feedback about product, with opinions heavily divided on the overall quality.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So, so helpful from start to finish. No pressure when viewing, just left you alone to look at all cars, but were right there if you needed them. When purchased they helped with absolutely everything f... See more

Rated 5 out of 5 stars

Easy and simple, everything was explained clearly. Matthew was really helpful and took his time sorting all the paperwork. Jaydn was so attentive to everything I asked for when choosing the car, and I... See more

Rated 5 out of 5 stars

Great service again today and a mention for Corey and Dom. Libby was especially helpful with finance and documentation today. She was so helpful and really personablw. Thank you.

Rated 5 out of 5 stars

I managed to secure a web special deal on a second family car, with a lot of help from Catrin, Tom and Wayne. Very efficient and helpful service, and took their time to explain all steps and answer al... See more

Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

The Trade Centre Group Plc is one of the UK’s largest independent used car retailers, we are known for our high-volume of car sales and our strong family-owned roots. Trade Centre Group sell over 35,000 used cars every year and we focus on offering customers a wide variety of quality used cars, outstanding value, exceptional service along with the convenience to drive your car away the same day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(17,512)

3,237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience

Jake helped us with the finance side and was really great. Even when I got a bit snappy (through no fault of his) he remained patient and understanding. Great experience!

August 7, 2026
Rated 5 out of 5 stars

Jay Tom and tia were amazing throughout…

Jay Tom and tia were amazing throughout my time spent in trade centre wales Cardiff me and my daughter laughed all the time with jay and tom they made us feel so comfortable and tia who we met last and she was so nice to us also new car day for me thank you jay tom and tia 🫶

August 6, 2026

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